Recently ordered a set and curious as to if anyone could give some insight on their shipping experience with these guys? I am aware of the overseas shipping as well as the estimated shipping date, can... See more
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Review summary
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I had an incredibly positive and productive experience with Anxhela from the Lace & Lush customer service team. I needed to replace my items due to sizing issues and it was dealt with quickly and ki... See more
Company replied
First time buying from this brand and delivery too a little to arrive to UK, however the lingerie is exactly as it looks like in the photos - stunning and high quality. Had an issue with part of... See more
Ordered few sets to my wife and ofc i choose couple of wrong sizes.. Who man shouldnt..😅 Amazing customer service solved this size problem right away and sended new pairs of lingeries (in a ri... See more
Company replied
Company details
Written by the company
Lace & Lush was born from the shared vision of two sisters who set out to redefine what lingerie could be. We believe lingerie is more than just an undergarment—it's a statement of self-love, an expression of individuality, and your secret to feeling amazing every day!
Contact info
Netherlands
- laceandlush.com
4.0
Great
654 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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No comms
The sizing is completely off and no structure to bras for bigger bust. I have sent emails to return but get no reply.
22 April 2026
Unprompted review
Reply from Lace & Lush
Thank you for your review.
We’re sorry to hear that the sizing did not meet your expectations. We would of course be happy to help you with a return. However, up to now we have not received any email from you in our customer service inbox.
We kindly ask you to contact us using the official email address listed on our website, so we can assist you as quickly as possible with the return process.
We look forward to resolving this for you.
Kind regards,
Emma
Lace & Lush
Better than ever expected
28 April 2026
Unprompted review
Reply from Lace & Lush
Hi João 😊
Thank you so much for your lovely review 💖
We’re absolutely delighted to hear that your experience was even better than expected ✨🥰
Thank you again for your support and trust in Lace & Lush — we truly appreciate it and hope to welcome you back again soon 💕
Great product and great description …
Great product and great description as well . Very good quality all together everything is just like expected.
Only " - " is delivery time as been waiting around 2 weeks.
25 April 2026
Unprompted review
Reply from Lace & Lush
Hi Pawel,
Thank you for your kind words , we’re delighted to hear that you loved the set and that it met your expectations in both quality and design ✨
We also appreciate your note on delivery. For UK orders, our delivery timeframe is typically 4–8 business days, plus 1–2 days for processing, as outlined on our website. While your order was delivered within this window, we completely understand that the wait can still feel longer than expected. We’re continuously working to make this part of the experience as smooth and efficient as possible.
Thank you again for your support , we hope to welcome you back again soon 🤍
Warm regards,
Lace & Lush Support Team
instagram made me buy it and i’m glad i did
I ordered the liaza bodysuit after seeing it on Instagram. The fit surprised me in a good way because nothing rides up or feels tight. It arrived neatly wrapped and didnt smell weird like some packages do. Really pleased with it.
27 March 2026
Unprompted review
Reply from Lace & Lush
Hi Zoe 😊
Thank you so much for your lovely and honest review 💖
We absolutely love hearing that Instagram convinced you to give us a try — and even more that you’re glad you did ✨🥰
We’re so happy the Liaza Bodysuit surprised you in the best way with the fit and comfort. And honestly, we completely understand what you mean about packaging too 😄
Thank you again for your support and kind words — we truly appreciate it and hope to welcome you back to Lace & Lush again soon 💕
Satisfied!
There is always a risk when buying online because the buyer is not informed about the quality of the product itself. I was pleasantly surprised here. My wife is delighted with the sets and the quality is impeccable. Satisfied!
23 April 2026
Unprompted review
Reply from Lace & Lush
Hi Tomica 😊
Thank you so much for your thoughtful review and kind words 💖
We completely understand the uncertainty that can come with shopping online, so it truly means a lot to hear that we exceeded your expectations ✨
We’re absolutely delighted to hear that your wife loves the sets and that you were impressed with the quality 🥰
Thank you again for your support and trust in Lace & Lush — we hope to welcome you back again soon 💕
rich tones and a really soft feel
The imani set feels luxurious honestly. Color is rich and fabric super soft.
1 April 2026
Unprompted review
Reply from Lace & Lush
Hi Sarah,
Thank you so much for your lovely feedback. We are delighted to hear that you loved the Imani set and that the color and softness stood out to you ✨
It means a lot to us that it feels as luxurious as intended. If there is anything we could have done to make your experience a full five stars, we would really value your feedback.
Thank you again for your support and we hope to welcome you back again soon 🤍
Warm regards,
Lace & Lush Support Team
Beautiful Lingerie
The pieces I ordered look just as advertised, sizing was as expected, except for one piece, which is being easily exchanged. Everything is beautifully made and good quality. Very happy with my order and will be ordering again in the future.
21 April 2026
Unprompted review
Reply from Lace & Lush
Hi Tiffany 😊
Thank you so much for your wonderful review 💖
We’re so happy to hear that your pieces looked just as expected and that you loved the quality and fit overall ✨
We’re also really glad the exchange process for the one item has been smooth and easy for you — making sure our customers feel supported is incredibly important to us 🥰
Thank you again for your support and kind words. We truly appreciate it and can’t wait to welcome you back to Lace & Lush again in the future 💕
I tried the zoe set after reading a few…
I tried the zoe set after reading a few reviews online. The color is bright but still classy and the fabric feels silky. It arrived in about four days and tracking updates were simple and clear. I’m glad I took the chance.
27 March 2026
Unprompted review
Reply from Lace & Lush
Hi Zoe 😊
Thank you so much for your lovely and thoughtful review 💖
We’re so happy to hear you took the chance on the Zoe set and ended up loving it ✨ The silky fabric and elegant colour are definitely some of our favourite details too 🥰
It’s also wonderful to hear the delivery and tracking experience was smooth and easy for you.
Thank you again for your support, and we hope to welcome you back to Lace & Lush again soon 💕
Beautiful details and such quick shipping
My eliza set came wrapped so carefully which made it feel special. The lace pattern is beautiful and the straps sit perfectly on my shoulders. Delivery took around three days which was quicker then I expected. Great experience overall.
11 April 2026
Unprompted review
Beautiful sets
I ordered several lingerie sets, and they were all stunning and were delivered on time. The order tracking page can be improved with more accurate information.
24 April 2026
Unprompted review
Reply from Lace & Lush
Hi Anyul,
Thank you so much for your kind words. We are delighted to hear that you loved the sets and that everything arrived on time and as expected ✨
We also truly appreciate your feedback on the tracking page. This is very helpful, and we understand how important it is to have clear and accurate updates throughout the delivery journey. We are already working on improving this experience to make it more transparent and reliable.
Thank you again for your support. We hope to welcome you back again soon 🤍
Warm regards,
Lace & Lush Support Team
The company responded quickly to my…
The company responded quickly to my question about sizing. Great product, good prices.
6 April 2026
Unprompted review
The celeste bustier honestly makes me…
The celeste bustier honestly makes me feel more confident. Fits snug but still comfy.
18 March 2026
Unprompted review
The celeste bustier honestly makes me…
The celeste bustier honestly makes me feel more confident. Fits snug but still comfy.
18 March 2026
Unprompted review
Just got the eliza set and its sooo…
Just got the eliza set and its sooo pretty honestly. Fits nicely and the lace feels soft.
28 March 2026
Unprompted review
The lara set feels soft and…
The lara set feels soft and lightweight. Also arrived pretty fast.
28 March 2026
Unprompted review
Easy to place orders and find what I…
Easy to place orders and find what I want
16 April 2026
Unprompted review
Elodie set
Arriving pretty quickly and was sent emails throughout the entire journey with updates about my parcel which I appreciated. I was slightly confused on sizing I went with my usual size which is a M however I would say it does fit smal therefore I would need to go a size up for it to be comfortable but apart from that I was happy with my experience.
13 April 2026
Unprompted review
Reply from Lace & Lush
Hi there,
Thank you for your thoughtful feedback. We are so glad to hear that you had a positive experience overall and that you appreciated the delivery updates along the way ✨
We also really appreciate your note on sizing. Your feedback is very valuable, and we understand how important the right fit is for both comfort and confidence. We will continue working on improving our sizing guidance to make this clearer for future orders.
If you ever need help choosing the right size, our team is always here to assist you.
Thank you again for your support. We hope to welcome you back again soon 🤍
Warm regards,
Lace & Lush Support Team
The zoe set instantly lifted my mood…
The zoe set instantly lifted my mood lol. Bright color and comfy fit.
17 March 2026
Unprompted review
Ordered the natalia bodysuit for a
Ordered the natalia bodysuit for a weekend trip and it arrived right on time. The fit feels secure but not stiff which is nice. The stitching looks neat and nothing feels cheap. Very happy with the purchase.
3 April 2026
Unprompted review
The bizou set fits nicely and doesn’t…
The bizou set fits nicely and doesn’t itch which is rare for lace lol. Pretty happy with it.
23 March 2026
Unprompted review
Reply from Lace & Lush
Thank you so much for your lovely feedback!
We’re really happy to hear that you’re pleased with the Bizou set and that it feels comfortable to wear — especially since lace can sometimes be tricky.
Enjoy your set, and we hope to see you again soon!
Kind regards,
Lace & Lush
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