I have no idea how well these work. I’m hopefull they beat what your basic air purifier does not do. Instructions say can take 4-6 weeks for noticeable improvement so we shall see. If these do no be... See more
Company replied
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Review summary
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Reviews shaping this summary
We received our air purifiers on time and put them to work right away. After about 6 weeks, one of them began humming — noticeably louder than ever. So we chatted online and connected with one... See more
Company replied
I have noticed a change in my air quality which is what I needed. However my husband thinks that it is really noisy and the lights bother him st night when I placed near his bed. I personally don’t ha... See more
Company replied
The ionizer is simple to setup. I was concerned initially that it wasn’t working as I expected to feel a breeze coming out of the sides where the vents are. It turns out it comes out round the sides... See more
Company replied
Contact info
5826 New Territory Blvd. #731, 77479, Sugar Land, United States
- 877-902-4274
- Hello@labcharge.com
- labcharge.com
3.7
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best product I have bought in years!
Love these so much! I own a home that is over 100 years old. I now breathe easier, sleep better, dust is almost non existent! Cannot endorse or recommend these enough!
10 March 2026
Unprompted review
Reply from labcharge.com
Hi Jeffrey,
Wow — thank you so much for your incredible feedback! We’re absolutely delighted to hear how much you love the product and the difference it’s made in your home, especially in a space with so much history.
It’s wonderful to know that you’re breathing easier, sleeping better, and noticing such a big reduction in dust. Your recommendation truly means the world to us.
If you ever need anything or have any questions, we’re always here and happy to help.
Wishing you continued comfort and freshness in your home!
Buyer beware customer service sucks
I ordered a 4 pack of their ionic air filters. One quit working after a month. Wrote company with picture of plate on bottom..6 months later they keep asking for more info ridiculous
8 November 2025
Unprompted review
Reply from labcharge.com
Hi Wanda,
Thank you for bringing this to our attention, and we’re truly sorry for the frustration this experience has caused you.
We completely understand how concerning it is to have one of your units stop working so soon, and even more so to feel like the process has taken far too long. That’s certainly not the experience we want for our customers.
We’d really like to help get this resolved for you as quickly as possible. To move things forward, could you please confirm if you’ve already provided the unit’s serial number and a photo of the issue? If so, kindly resend them to our email hello@labcharge.com so we can prioritize your case and avoid any further delays.
Once we have the details, we’ll make sure to review everything promptly and work toward a resolution for you.
We truly appreciate your patience and the opportunity to make this right.
I am impressed with the LabCharge…
I am impressed with the LabCharge ionization units. They have been on for a week plus and I am starting to see results in terms of the air and clear evidence of increased settled dusk. My only criticism is that there is not ability to turn off the unit's lights while the unit is operating.032326
23 March 2026
Unprompted review
Reply from labcharge.com
Hi Philip,
Thank you so much for sharing your detailed feedback! We’re really glad to hear that after a week of use, you’re already noticing improvements in your air quality and seeing clear results — that’s exactly what we aim for.
We also truly appreciate your honest input regarding the unit’s lights. Feedback like this is very valuable, and we’ll be sure to pass it along to our product team for consideration in future improvements.
If you have any questions or need assistance with your units, please don’t hesitate to reach out — we’re always here to help.
The website is easy to navigate
The website is easy to navigate. The price was great and within the week or so I don't smell the dog and smoke smell as much, it's much fresher.
22 March 2026
Unprompted review
Reply from labcharge.com
HI Lynn,
Thank you so much for your kind review! 😊 We’re really glad to hear that you found the website easy to navigate and that the pricing worked well for you.
It’s especially great to know that you’ve already noticed a difference in reducing dog and smoke odors — that fresher air feeling is exactly what we aim for!
We truly appreciate you taking the time to share your experience. If you ever need anything or have questions down the line, we’re always here to help.
The worse scam company stay away!!!!!!!!!!!!!!!!!!!!
I ordered then Feb 14th, and immediately tried to cancel. Since no response i tried the 16th of February, no response. I called paypal and put a dispute in. The item was never shipped, not that I wanted it. Just want my money back. And so far Paypal has ruled in there favor. Just filed another dispute. Stay away from this scam artist
15 February 2026
Unprompted review
Reply from labcharge.com
Hi Thomas,
We’re very sorry to hear about your experience, and we completely understand how frustrating this situation must be.
We sincerely apologize for the delay in communication and any confusion regarding your order and cancellation request. This is not the level of service we aim to provide.
We would appreciate the opportunity to review your case and assist you further. If you’re open to it, please reach out to us directly with your order details at hello@labcharge.com, and we will prioritize your concern so we can look into this together and work toward a resolution as quickly as possible.
Thank you for bringing this to our attention — your feedback is important, and we’re committed to improving our service.
I have used these for less than a month…
I have used these for less than a month and I am already not waking up with a runny nose. No filter to change is perfect! I am also starting to see less dust around my home. I have a labcharge in my living room, dinning room, kitchen, and my bedroom. They definitely work great!
22 March 2026
Unprompted review
Reply from labcharge.com
Hi Regina,
Thank you so much for sharing your experience! 😊 We’re thrilled to hear that you’re already noticing a difference — especially waking up without a runny nose and seeing less dust around your home.
It’s great to know the units are working well across multiple rooms, and that you’re enjoying the no filter convenience too!
We truly appreciate your support and for taking the time to leave such a thoughtful review. If you ever need anything, we’re always here to help.
Wrong cord bad customer service
Called and emailed the company with no answer. The cord I got with my order is s not the right cord. Both sides needs a C. Yet the cord has a small end and large end.
21 March 2026
Unprompted review
Reply from labcharge.com
Hi Patricia,
One end is the standard USB 2.0 (the bigger end) that plugs into the wall adapter. The other end is a micro USB (the smaller one) that plugs right into the center port on the device. You’ll see it located between the two regular USB 2.0 ports on the middle ring.
Those two outer USB ports are mainly for charging older phone models—like an iPhone 7 or earlier, or Galaxy S2 and similar.
Give it a try and let me know how it works for you.
Easy ordering process and also do easy…
Easy ordering process and also do easy to set up
Have noticed a noticeable difference in my homes air quality
5 March 2026
Unprompted review
Reply from labcharge.com
Hi Patty,
Thank you for your review! We’re glad to hear the ordering process was easy and that setup was simple. It’s great to know you’ve noticed a difference in your home’s air quality. We truly appreciate your support!
Reply from labcharge.com
Hi Darin,
Thank you for your review! We’re glad to hear the ordering process was easy and that your delivery was fast. We truly appreciate your support!
So far it's been close to about a week…
So far it's been close to about a week and a half and I'm starting to notice a difference in my air quality. I'm looking forward to seeing what difference in makes by the 4th - 6th week.
18 March 2026
Unprompted review
Reply from labcharge.com
Hi Robin,
Thank you for your review! We’re glad to hear you’re already starting to notice a difference in your air quality after just a week and a half. We hope you continue to see even more improvement over the coming weeks. We truly appreciate your support!
Support and warranty
This company should not be used. Their product is good but if something does not work or you want to use warranty forget it. I purchased 2 units. One did not work. I have call and set emails various times. I have received nothing. I still have 1 unit and I bought two. It has been over 2 months now. They sell you and don't support you 1000%.
The company replied and told me to send email. That tells you something!
The company sent one replacement unit when I sent me email. This had to be the tenth or so same email. The sent to the wrong address. It cost me $11 in postal fees charged to forward. They did not apply after requesting refund. They sent 1 unit. No compensation which I requested. This company needs to close it's doors. They have no customer service whatsoever. Good luck if you order and nothing goes wrong.
13 February 2026
Unprompted review
Reply from labcharge.com
Hi Stephen,
We’re very sorry to hear about your experience and sincerely apologize for the frustration and delay you’ve encountered. That is not the level of service we aim to provide.
We would like to review your case and assist you with the faulty unit as soon as possible. Please contact us directly at hello@labcharge.com with your order number so we can locate your request and prioritize a resolution.
Thank you for bringing this to our attention.
I ordered 6 units to cover my house
I ordered 6 units to cover my house. In most cases it works as advertised. Except one unit did not work at all. This is where it got frustrating, I called and left 8 messages, GOT no call backs! Emailed 6 times and finally got an answer, I had to make a video of problem, I did, and finally they sent me a replacement. There needs to be a easier way to take care of problems. But all but one other is working now. It works but got real noisy. So I don't trust it. Just saying.
2 March 2026
Unprompted review
Reply from labcharge.com
Hi Ronald,
Thank you for your detailed feedback. We’re glad to hear that most of the units are working as expected, but we sincerely apologize for the difficulty you experienced with reaching support—that is not the experience we want for our customers.
We also understand your concern regarding the noisy unit. That is not expected behavior, and we would like to assist you further. Please contact us at hello@labcharge.com with your order details and a short video of the unit, and we’ll be happy to review it and help resolve the issue.
We truly appreciate your feedback, as it helps us improve our service.
Only have it on for a week now
Only have it on for a week now. But it was easy to set up.
Thinking of getting some for family...
16 March 2026
Unprompted review
Reply from labcharge.com
Hi Grammie,
Thank you for your review! We’re glad to hear the setup was easy and that you’re giving the units a try. We truly appreciate your support and hope you continue to have a great experience. It’s wonderful that you’re also considering them for your family!
Pleased with purchase
This device works pretty much as advertised, recommend good ventilation and housekeeping to maximize benefits.
I am pleased with the purchase, much more affordable than brand name expensive air filters.
15 March 2026
Unprompted review
Reply from labcharge.com
Hi Victor,
Thank you for your review! We’re glad to hear that the device is working as expected and that you’re pleased with your purchase. Your recommendation about good ventilation and housekeeping is also very helpful. We truly appreciate your feedback and support!
I plugged them in & 3 days later no…
I plugged them in & 3 days later no dust. We live in an RV & I would dust a room then come back to that room an hour later & it looked like I hadn't even dusted. No problem with that anymore. Thank you so much I have a cleaner home now.
15 March 2026
Unprompted review
Reply from labcharge.com
Hi Lisa,
Thank you so much for your wonderful review! We’re thrilled to hear that you noticed such a quick improvement and that dust is no longer a problem in your RV. It’s great to know the purifiers are helping keep your home cleaner. We truly appreciate your support and feedback!
Reply from labcharge.com
Hi James,
Thank you for your review! We’re glad to hear that the air in your home feels fresher. We truly appreciate your feedback and support!
Bad Customer Service
Bought a box of 4. One did not work. Customer service doesn’t get back with me. Tried email and phone, can’t get anyone to reply. Customer service does not exist!
What a bad way to run a company! I am sorry that I purchased from them! It’s been about 4 months and still no response!
13 December 2025
Unprompted review
Reply from labcharge.com
Hi Paul,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. That is not the level of service we strive to provide.
We would like the opportunity to review your case and assist you with the faulty unit. Please contact us directly at hello@labcharge.com with your order number and a brief description of the issue so our team can locate your request and assist you promptly.
Thank you for bringing this to our attention.
Still checking it out
Very quiet but as far as noticing anything yet it’s only been less than a week. So don’t know how good they are working yet.
Thank you,
Lurena Cowart
13 March 2026
Unprompted review
Reply from labcharge.com
Hi Lurena,
Thank you for your review! We’re glad to hear the units are running quietly. Since it has only been less than a week, we hope you continue to notice improvements with continued use. We truly appreciate your support!
Claims for less dust in home is coming…
Claims for less dust in home is coming true in our home. Our home in TN seemed to be always dusting and we have notice a big decline since we started using your product. Thank you.
12 March 2026
Unprompted review
Reply from labcharge.com
Hi Chris,
Thank you so much for your wonderful review! We’re glad to hear that you’re noticing less dust in your home since using the purifiers. It’s great to know they’re making a positive difference for you. We truly appreciate your support and feedback!
Haven’t had them long enough to give…
Haven’t had them long enough to give you a true answer. I received 3 and one is nosier than the other two. The other two are very quiet.
Get back with me in a couple of weeks for a true answer.
Richard
12 March 2026
Unprompted review
Reply from labcharge.com
Hi Richard,
Thank you for your review, Richard! We appreciate you giving the units some time to evaluate their performance. We’re glad to hear that two of them are running quietly. If the one unit continues to be noticeably louder than the others, please feel free to contact us at hello@labcharge.com, and we’ll be happy to assist you.
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