The quality of the product goes without saying, this is not my first time buying with Kuurth and I am as impressed this time around as before. These are beautiful, quality, art inspired products that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I went to thir pop up store but I bout a wrong site of ring so I'm a little bit disapointed even if the user expérience was really great. It's a good shop I recomand it for this qualité and originali... See more
The quality on the jewellery is always on point. Never too expensive, but still delivers. Delivery is usually not a problem, but keep in mind that Christmas season could impact deliveries and the trac... See more
Good items but a bit overpriced. For the price they list, some of the items should use real stones instead of fake stones, but the silver is definitely real silver. Will buy again, have bought seve... See more
Company details
Written by the company
Under construction, continuously.
Contact info
C/ Rossello 271, 08008, Barcelona, Spain
- info@kuurth.com
- kuurth.com
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Package got lost
Package got lost, team was extremely unresponsive, and unhelpful until about a week after my first email was sent. I understand it was busy but it shouldn’t take days for a response especially when my package was a couple weeks over the given shipment date.
The shipping took 26 business days to arrive! (ordered Jan 19th, was available for pickup February 25th). It definitely was not in the 16 business days
Yes they replied to the first email within 2 days, however the next email sent took 4 days (sent Feb 13, replied to Feb 17!), and the email after that took 6 days to reply!! (sent Feb 17, replied to Feb 23rd)!
Thank you !
19 January 2026
Reply from Kuurth
Dear Brodie,
As we can see, your initial message (dated February 9th) was duly answered on February 11th.
Considering that shipments to Canada take approximately 16 business days, as clearly and transparently stated on our website, we see that the delivery times were met as expected.
However, we regret that your shopping experience was not as satisfactory as you had hoped.
We will work hard to further improve our shipping and response times :)
Thank you for your understanding and best regards.
Very nice pieces!
26 January 2026
Fun marketing
Fun marketing. Interesting designs, love them all. Quick delivery. Product is exactly what i expected.
12 December 2025
Best jewelry brand eveeer
18 January 2026
Poor packaging/shipping/delivery experience
Silver was tarnished upon arrival and loose in the box. The necklace was knotted up and completely separated from the jewelry box. Also thought all their jewelry came in a silver globe but my necklace came in shipping box with a black box in the shipping box. No tape securing the black box closed and no protective packaging in the shipping box. I love some of the stuff on the website but I don’t think I can order from here again knowing how poorly my jewelry was packaged and shipped.
25 January 2026
Reply from Kuurth
Dear Sierra,
Thank you for taking the time to share your experience with us.
We’re truly sorry to hear that your order did not arrive in the condition you expected. This is not the standard we aim to provide, and we completely understand your frustration regarding the packaging and presentation.
Regarding the condition of the necklace upon arrival, we would really appreciate it if you could share some photos with our customer support team. This will allow us to review the situation in detail and offer you an appropriate solution.
Your feedback is extremely valuable to us, and we will make sure to pass it on to our logistics team to prevent situations like this in the future.
We look forward to your response.
Kind regards,
despite the delivery being a little bit late..
despite the delivery being a little bit late (around a month or so) I’m extremely satisfied with the quality (and it’s really cute design) of the jewelry, really recommend it!
25 March 2026
Unprompted review
disappointed
My order was not perfect like a product of that cost should be, it was not closing perfectly and it gave me sensation of instability. The costumer service was really slow and I got my refund after 1 month and a half from the order.
25 January 2026
Reply from Kuurth
Dear Diego,
Thank you for sharing your experience with us.
We’re sorry to hear that the product did not meet your expectations and that it didn’t feel as secure as it should have. We also apologize for the delay you experienced with our customer service and the refund process, we understand how frustrating that must have been.
Over the past months, we’ve experienced a higher volume of requests than expected, which led to slower response times than usual. We are actively working on improving this to provide a faster and smoother experience.
Your feedback is very important to us, and we truly appreciate you taking the time to share it.
Best regards.
Still unbelievebly perfect
24 January 2026
Really happy
I was expecting much when I ordered the watch and my expectations still were exceeded! Great quality and such a compliment getter it‘s crazy. Shipping was faster than I expected and the packaging was great so that nothing could be damaged on the way here. Already recommended the brand to many of my friends and I will continue to do so:)
24 January 2026
Really special shop
Really special shop, I love every ring that I saw on Kuurth website, my gf loves your products,
16 January 2026
Good shop but a little disapointed
I went to thir pop up store but I bout a wrong site of ring so I'm a little bit disapointed even if the user expérience was really great.
It's a good shop I recomand it for this qualité and originality
17 January 2026
Got broken piece.No return accepted
Bought some earrings.They come impossible to wear as the loop do not open as should.Contacted the company same day when my purchase arrived.No answer,contacted them one more time 3 days later,got the answer that is to late and they can’t accept return or exchange.So,I left behind with earrings that are unable to wear.In my opinion the quality of the earrings is also not worth of price.Not recommended
14 March 2026
Unprompted review
Reply from Kuurth
Hello Julita,
Please note that our customer service team does not work on holidays or weekends. We respond to emails chronologically within 24-48 business hours.
As clearly stated in our company policies and on the earrings purchase page, for health and hygiene reasons, returns are not permitted.
If you were informed that the earrings cannot be returned, it must be because you did not notify us of any issues and only requested a return.
If your earrings have any defects, please contact our customer service team with photos and videos showing the defects.
We look forward to your response.
Regards.
Very beautiful !
Seeing the rings on Instagram, i was quite sure they were not so pretty in live.
It was a mistake ! Actually there are SO MUCH beautiful for reel ! !! And they seem to be in good quality.
I LOVE my rings ❤️
16 January 2026
High Quality Products, But Customer Service Response and Attention Could Be Better
I have loved every item I've purchased from Kuurth. I think their collections have a really unique aesthetic, and their pieces always stand out in my wardrobe. I just wish the responsiveness of their customer service were better. I have had email threads between me and their customer service teams go on for sometimes months at a time as I await responses. I give some grace because they're over in Spain and I'm a US customer, but it still should not take weeks to respond to an email. They still seem to send their marketing emails pretty immediately without issue, though 🤔
23 January 2026
Reply from Kuurth
Hi,
Thank you so much for your kind words about our designs, it really means a lot to us that our pieces stand out to you.
Over the past months, we’ve experienced a higher volume of requests than expected, which has caused delays, but we’re actively working to improve this and get back to a faster, more consistent response time.
Regarding marketing emails, we'll take note of it so we can find other ways of comunicating.
Thank you again for your patience and for continuing to support Kuurth. Feedback like yours genuinely helps us improve.
Complaint – Quality issues
Unfortunately, I have experienced significant quality issues with both rings after a relatively short period of use (not even 6 months - gold legion). The gold plating has visibly worn off, exposing the underlying material. This issue is particularly severe on the Oracle Ring.
I have handled both rings with great care – they were not worn while showering, exercising, or in contact with chemicals. Given this, the rapid deterioration is unexpected and does not meet my expectations of quality, especially considering the price.
18 March 2026
Unprompted review
Reply from Kuurth
Dear Kübra,
Thank you for taking the time to share your experience.
We’re sorry to hear that the rings did not meet your expectations over time. Gold-plated pieces require specific care to preserve their original finish, as factors such as daily wear, friction, and environmental exposure can gradually affect the surface, even when used carefully. This is explained in the jewelry care guide we always recommend to consult:
https://kuurth.com/pages/jewelry-care
If you would like to reconsider the alternative we suggested to you via private message, please let us know; we would be happy to proceed with the case and assist you in any way we can.
Thank you very much for your patience and understanding, and best regards.
Great but should rework stone setting
Great and beautiful, although the quality isn’t the best either stones. They’re only glued to the ring and not set. After 2 months (not even daily wear) I lost a stone
18 January 2026
Litteral scam at this point
I still haven’t received my order, although it’s been 3 months since I started the size exchange protocol.
21 January 2026
Reply from Kuurth
Hello Hadrien,
As initially indicated, you were required to confirm once you had completed both tasks. As of today (March 23), we have only received confirmation for one of the two tasks.
In any case, our customer support team will contact you to provide information on how we will proceed next.
Best regards.
Good customer service after complaint
Made an order wanted a refund took too much time. They apologiezed all is good now nice brand make sure you tap in!
25 December 2025
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