Kuurth Reviews 3,295

Reply from Kuurth

May 26, 2026

Dear Agahan,

Thank you for your feedback and rating!

We will do our best to improve and go from good to excellent! :)

Have a great day.

Reply from Kuurth

May 26, 2026

Hello Ella,

Thank you for your positive feedback on the design of our products.

We have no record of you receiving the wrong ring size. According to our records, you received the correct product, and at no point were we informed that the size received was incorrect.

Regarding your earrings, we regret that they weren't closing properly. Had you contacted our customer service team and reported the issue, they would have been happy to review the problem and offer solutions and alternatives.

As for your friend's necklace, I would like to remind you that not all necklaces on our website are made entirely of sterling silver, so it's important to check the material of the product you are purchasing.

Our website clearly and transparently states that we offer products made of both sterling silver and stainless steel.

Best regards.

Reply from Kuurth

May 26, 2026

Dear David,

We regret that you have that impression of the quality of our products.

We must completely disagree with your opinion in this case, as the quality of our products (specifically the watch you purchased) is virtually unsurpassed.

Regarding the measurements, I would like to remind you that they are clearly stated in the product description.

Thank you for your understanding and best regards.

Reply from Kuurth

Jun 5, 2026

Dear Diana,

We are very sorry to hear that the ring did not meet your expectations.

However, we would like to clarify that all our sterling silver pieces are manufactured and certified according to the corresponding legal standards for precious metals. This means the material composition is officially verified before commercialization, so we can fully guarantee that the piece is made of genuine 925 sterling silver.

Regarding the discoloration you mention, sterling silver jewelry should not turn brown under normal conditions when the recommended care instructions are followed. For this reason, we would really appreciate the opportunity to review your case in detail, as there may be a specific external factor or an isolated issue affecting the piece.

We kindly invite you to send clear photos of the ring and the defects you mention to our customer support email at hello.kuurth@gmail.com so our team can properly evaluate the situation and offer the most appropriate solution based on the condition of the item.

Thank you for your feedback and for giving us the opportunity to look into this further.

Reply from Kuurth

May 18, 2026

Hello Ege,

We understand your frustration, but we must inform you that your order was lost by the shipping company (a completely separate company from ours), so this loss is entirely beyond our control.

To resolve this situation, we offered you three different options, and you chose a refund; therefore, we have issued a full refund for your order.

Thank you for your understanding.

Reply from Kuurth

May 26, 2026

Hi Charles,

We are deeply disappointed to read this review, as it contains multiple inaccurate and defamatory statements that do not reflect the reality of this case.

First of all, your order was shipped within the established preparation timeframe and has not been “ignored” or “abandoned” at any point. The shipment is currently being held by UK customs authorities, a process that is entirely external to KUURTH and unfortunately outside our direct control once the parcel enters the destination country’s customs network.

From the very beginning, our customer support team (including Judith and Lucas) has remained in active contact with both the carrier and customs intermediaries in order to understand the exact status of the shipment and provide the required documentation when requested. At no point have your emails been “ignored,” nor has anyone intentionally delayed the process.

It is also completely false that we are “refusing” to pay customs charges or “holding your order hostage.” Customs clearance procedures depend on the authorities and the transport operator involved, and additional verification or processing times can occasionally occur with international shipments to the UK.

Furthermore, the personal insults and accusations directed toward our staff are entirely unacceptable. Our team has handled your case professionally and respectfully throughout the entire process despite the delays and frustration caused by circumstances outside of our control.

We fully understand how disappointing delivery delays can be, especially when caused by customs procedures, but we must make it clear that the situation described in your review does not accurately represent the work and assistance that has been provided to you.

As already communicated privately, your case has been resolved by resending your order, as we promised we would do once we receive the final resolution.

Regards.