I have 5 pair of KURUS, best thing that ever happened to my feet….that said, of those 5 pairs, 2 pair have had warranty issues, Leo has been amazing helping me through the warranty process and they h... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Slippers extremely comfortable Achilles pain stopped on first step of wearing them. The Atom 2 was snug, I had to exchange for half size bigger. If a person has wide or needs more room half size bigge... See more
Company replied
Unpacked the Moment sliders and put them on. Was expecting rigidity, forced remodeling of the feet. What I got instead was gentle but controlled cushioning of my painful heel. Walked around with more... See more
Company replied
She had great communication and skills. I could understand everything she was saying. She set up a return for me and made it a breeze! Whereas in a previous phone call with a different rep she made me... See more
Company details
Written by the company
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™ Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list. That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day. Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love. KURU Footwear. Heel Better™
Contact info
4416 S Century Dr, 84123, Salt Lake City, United States
- 877-211-5878
- gurus@kurufootwear.com
- kurufootwear.com
4.7
Excellent
808 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from KURU Footwear
Thank you so much for your kind words! We're thrilled to hear you're loving both your KURU shoes and the service you received from our GURU team. Providing comfortable footwear and exceptional customer care is what we strive for every day, and your feedback truly means a lot to us. Thanks for being part of the KURU family!
The service was very pleasantly…
The service was very pleasantly surprising. Very helpful and considerate.
A breath of fresh air.
30 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your wonderful feedback! We're delighted to hear that our service was a pleasant surprise and that you found our team helpful and considerate. Hearing that your experience was "a breath of fresh air" truly means a lot to us. We'll be sure to share your kind words with our GURU team. Thank you for choosing KURU!
Suggestions
I received a reply for my questions rapidly. They continue with the response until I was satisfied and my concerns were addressed. My feet feel so much better in the pair of shoes I bought. I was wondering if another pair might be a little better. They offered me a honest answer.
30 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for sharing your experience! We're thrilled to hear that our GURU team was able to answer your questions promptly and stick with you until all of your concerns were addressed. Finding the right pair is important, and we're always happy to provide honest recommendations based on your needs.
It's even better to hear that your feet are feeling so much better in your KURUs! Thank you for trusting us with your foot health, and we hope you continue to enjoy your shoes for many miles to come.
Problem resolved
Photo of sneaker on site did not .watch what was received. Had first spoken with one of specialists to reference products on site. Not a random purchase.
Once I had product, expressed deep concern, the situation was resolved.
30 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for taking the time to share your experience. We're sorry the shoes you received didn't match what you were expecting based on the photos and the conversation you had before purchasing. We understand how disappointing that can be, especially after taking the time to speak with one of our GURUs beforehand.
We're glad you reached out and gave us the opportunity to address your concerns, and we're happy we were able to find a resolution that worked for you. Thank you for your patience and for giving us the chance to make things right!
KURU customer service is excellent
Leo was the best, proactive communication, a quick resolution to my shoe problem and very helpful. I really love this product, especially I used it in my work. Very reliable, fits well with my feet. My only recommended shoes for work.
30 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much for your kind words! We're thrilled to hear that Leo provided proactive communication, a quick resolution, and such helpful support throughout your experience. We'll be sure to share your feedback with him!
It's also wonderful to hear that you're loving your KURUs for work. Knowing they're reliable, fit your feet well, and have become your go-to work shoes means the world to us. Thank you for your support, and we hope they continue to keep you comfortable through many more workdays!
Customer service is excellent as well…
Customer service is excellent as well as your shoes
22 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much! We're blushing. We're thrilled you're loving both our shoes and our GURU team. Thanks for taking the time to share the love!
Emailed to correct an address
I emailed to correct an error on my shipping address. It was immediately acknowledged and corrected giving me trust and security. Thank you.
27 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing! We're so glad our GURU team could get your shipping address fixed in a snap. Nothing beats a quick save, and we're thrilled we could give you that extra peace of mind!
I had an issue with my shoe
I had an issue with my shoe. I shared my concerns in an email about a ripped hole where the shoe lace belongs. I got a quick response asking for more info to help. When I shared photos, I got an immediate response on how Kuru will fix the problem, which replaced my shoes, without having the hassle of returning my old ones. This was 100% to my satisfaction. Kuru has the best customer service. Thank you.
23 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for sharing your experience! We're so glad our GURU team could stitch together a solution that left you smiling. Knowing we could make the warranty process quick, easy, and hassle-free means the world to us. Thanks for letting us put our best foot forward!
The easiest company to deal with
The easiest company to deal with. A real pleasure.
19 June 2026
Unprompted review
Reply from KURU Footwear
Thank you so much! Hearing we were easy to work with is music to our ears. We're thrilled we could make your experience a pleasure from start to finish!
Gloria was professional
Gloria was professional, helpful and walked me through step by step on the exchange I needed. Exchange was quick and painless. Waiting on my Atom2
26 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're so glad Gloria made your exchange smooth and stress-free. We hope your ATOM 2 is the perfect fit, and we can't wait for it to arrive!
Professional service
26 June 2026
Unprompted review
Reply from KURU Footwear
Thank you! We're so glad our GURU team could deliver service that's a perfect fit. We appreciate you taking the time to share your experience!
Had to exchange and it was super easy.
26 June 2026
Unprompted review
Reply from KURU Footwear
Had to swap? No sweat! We're so glad your exchange was quick and easy. Thanks for sharing your experience, and we hope your new pair is the perfect fit!
Excellent product
Excellent product. The company quickly helped with my needs.
25 June 2026
Unprompted review
Reply from KURU Footwear
Thank you for the kind words! We're so glad you're enjoying your KURUs and that our GURU team was able to help you quickly. Thanks for letting us be part of your comfort journey. It really puts a spring in our step!
Post office returned to sender
The guru on the phone issued a new order because mine was sent back from the post office and never arrived. She was helpful, understood my dilemma and acted quickly.
24 June 2026
Unprompted review
Reply from KURU Footwear
Talk about making lemonade out of lemons! We're so glad our GURU was able to jump in, untangle the shipping snafu, and get a new order headed your way. Thank you for the sweet shoutout. It makes our soles happy to hear you felt heard, understood, and well taken care of. We hope your new pair arrives safe and sound!
I had an unknown issue and they had an…
I had an unknown issue and they had an effective solution, quickly.
22 June 2026
Unprompted review
Reply from KURU Footwear
Sometimes mystery problems call for detective-level skills, and we're so glad our GURU team was able to get to the bottom of things and find a quick solution. Thanks for the kind words. It puts a little extra spring in our step!
Easy Return
Quick response for my return and a personal note of understanding about why they don't work.
22 June 2026
Unprompted review
Reply from KURU Footwear
Thanks for the kind words! We're glad our GURU team was able to get your return rolling quickly and, more importantly, take the time to understand what went wrong. Finding the right fit can be a journey, and we're happy we could walk a few steps of it with you.
The exceptional customer service…
The exceptional customer service skills, the real time responses and the complete resolution to my questions and issues! From start to finish, my experience was amazing. I will continue sharing Kuru Footwear with everyone I know. The entire process I went through has been worth every ounce of my time!
19 June 2026
Unprompted review
Reply from KURU Footwear
Wow, thank you for such a glowing review! Your kind words have us walking on sunshine. We're thrilled to hear our GURU team was able to provide quick answers, real solutions, and an amazing experience from start to finish. Thank you for sharing KURU with your friends and family. That kind of support means the world to us!
The whole process was easy and quick.
23 June 2026
Unprompted review
Reply from KURU Footwear
Short, sweet, and music to our ears! We're so glad the process was easy and quick for you. Thanks for taking the time to share your experience and for letting us put a little extra spring in your step.
Reply from KURU Footwear
Now that's a perfect fit! We're so glad we could get you the solution you wanted, and quickly, too. Thanks for the kind words. It always makes our soles smile when we can make things easy.
Immediate reply and understandable…
Immediate reply and understandable explanations.
20 June 2026
Unprompted review
Reply from KURU Footwear
Fast answers and clear explanations? That's our favorite combo! We're so glad our GURU team could get back to you quickly and help make everything easy to understand. Thanks for taking a moment to share the love. It means a lot to our team!
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