Kundeservice Yousee Reviews 

YouSee customer service was rude and not helpful, whereas they were clearly in the wrong (subscribing me to a service WITHOUT my consent or knowledge).

Horrible. I cancelled the contract with them before leaving the country and I end up by paying 799dkk because they never send me the package to deliver back the router (after three phone calls promissing it should be on time) . After a month and a half they offer me to deliver in a shop.. (I was already out of the country, and I asked a friend to delivered for me) They told me I was having two weeks to do it, and after a week I received the bill.... Al information by phone workers was confuse..... They lie me by phone to make me paid the 799

I had to get internet at a new location last minute. According to their website, You see should ideally have one-month notice to plan and set it up. After calling them and talking to a very nice person, we agreed to an emergency solution making it possible to have internet within 48 hours. Exceptionally good customer service on a Wednesday afternoon!

I have on multiple occasion received bills for Yousee services that I have closed. The customer service reps consistently assure me that they have "fixed" the billing issues and that my accounts are closed.
However, I frequently have ended up paying extra fees because collection agencies still have the case open and threaten to take me to court.
Ridiculous, unprofessional and downright unethical.

To all people looking for a new phone company, please go elsewhere. I wish I had chosen a different one. They have been charging me for months with a broken SIM. Its now cancelled and I'm still being charged. The customer service is beyond dreadful. If you are looking for a new phone/internet/TV company, 1) SIM won't work 2) terrible complaints procrocedure (I've spent hours on the phone and sending official complaints for months still heard nothing). I also used TV and broadband with them, and I shall never use them again and would like to warn everyone else I know the same. I'll probably keep being charged forever at this rate for nothing.

Don’t try to call costumes service, they will ruin your day!

Bad service. They are rude when you try to find out about your payments. Besides, they have changed the date of a technician to come two times. No kidding - 3 months waiting. It is also expensive. I don't recommend it.

Today I called at yousee and I had the worst experience ever.
Before to cancel my contract I was informed that the contract will be end in the last day at the month at 23.59 and the Internet is not working from today (last day) earlier in the morning.
One of the guys from customer service asked me details from my personal life and were relevant in to solving the problem with my Internet connection. After I asked why he asked me that, the answer was "I am bored"and at some point he became very impolite, with that word "f.u.c.k" from his mouth. Continued to hear other details, he close the call.

Be careful YOUSEE does not provide technical support for their Wi-Fi modems.
For 1 month now I have had many problems with the internet using YOUSEE modem. Bad sped not stable and only provides 1 frequency. I have called many times and they made the problem even worst. I complained with a supervisor and he told me that if I wanted a technician to come to solve the problem I have to pay myself!
I pay the internet service and they provide a very bad product..al,ost no support and additionally after 1 month that they cannot help they want to charge me their technical support.
The supervisor told me that they ONLY provide technical support for cable internet and no for Wi-Fi because YOUSEE does not offer Wi-Fi and if clients want to have that it is on their own responsibility. Any technical support will be charged.
I told him that then why YOUSEE provides modems if they don’t support Wi-Fi? Of course the supervisor couldn’t provide any response that make sense and kept repeating that they don’t support I
Wi-Fi as he would be a robot.
Sometimes I think that people in costumers service in YOUSEE are just trained to follow certain temps but they don’t have the capacity nor the brain to think further that their guidelines.
So.. I am tied but an agreement that my association made where the agreement says that YOUSEE will be the only internet provider. And I sadly can’t change that.
I am tied to YOUSEE... I don’t have internet..a proper one.. and I also can have another provider because YOUSEE has created a monopoly using my association TV agreement.
I will do everything in my hand to spread this experience so people know the kind of service YOUSEE provides... extremely bad and expensive.

the worst experience ever with a telephone provider. they made me pay over 2000 kr ln only 3 months of use of my new sim and despite all my requests for clarification and change of subscription that I had not requested as it is, (the subscription is of 199 per month) they are billing me so much, not just the 199. On my continue request of handling the wrongness they have done, they treated me very bad, swearing at me as well. Even at the shop in fields the shop assistant chuckling told me that I can't do anything about, laughing at my face when I explained the situation and how I was scammed and denigrated. it seems to be their modus operandi and they told me there is nothing I can do until August when my subscription will end. I will go to a lawyer because this is unfair and I feel cheated and insulted. They are using a blackmail style to make money. I asked help to their customer service over 6 times I was denigrated. I tried everything telling them that while doing my chemoterapy my strength to discuss over the phone is not sufficient to follow up all this big scam, I was brushed off. to find a decent person to be helped is a nightmare, I am so shocked really shocked. Why making money like this????? What a scam.

The customer service just hangs up when you ask for help, just after the first sentence! Unable to order some more data from them :)
Good bye Yousee.

terrible at everything. choose any other company!

This is not a firm but the embodiment of endless FUBAR's, the epitome of uselessness and the absolute rock bottom of the telecommunication (or maybe every) industry.
My actual rating would be minus 200 stars if I could.
They are impossible to communicate, take a ridiculous amount of time to even send some piece of equipment and even when they achieve the latter the order is normally not what was agreed upon.
Stay away.