Expensive delivery and return costs
I ordered a pair of sneakers to be delivered in Belgium for a delivery fee of €10, but after trying on the shoes they didn't fit. When enquiring about returning I was informed that I must pay an additional €20 to return the shoes! It was stated that the customer would pay return costs, but no costs are mentioned even though this would be clear after entering my address. Also, paying €30 only to try on shoes seems like something future customers should be aware of and should be made more transparent on the website.
The quality of the shoes seemed good.

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