After purchasing my second rug, I noticed it wasn’t quite right. Customer service was absolutely fantastic with responding to my emails, managing returns and refunds. I then immediately ordered the... See more
Company replied
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Written by the company
At Kukoon we believe great quality rugs should be well made, stylish and always affordable.
Our collection covers hundreds of designs and sizes, from timeless classics to the latest on-trend looks.
And unlike most rug brands, you won't find our in-house exclusive ranges elsewhere. They're designed by us, for you.
With over 40,000 five star customer reviews so far, Kukoon is the number one destination for rugs online.
Find your perfect rug today, with free delivery and easy 90 days returns on all UK and Ireland orders!
FREE DELIVERY & EASY RETURNS
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Written by the company

We offer free delivery & 90 day returns on all orders!

23 Shepherds Way, BT35 6EE, Newry, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Rug was just what we were looking for unusual and classy service was first class
I ordered my 1st rug from Kukoon last week. I am delighted with the cosy feel it adds to my room and the speed of delivery. I am very satisfied with the service.
I have multiple kukoon rugs and love the quality of them, for a washable rug they are a lot higher quality than you would expect! I also like that predominantly they are made of cotton!
Not too good experience with them. A rug came really dirty. So I had to return that item. Even for that they charged me some money despite it was their fault.
Also there was a missing rug underlay. They asked for a proof of packaging after receiving the parcel. How would I supposed to know that’s the practice for them? After exchanging angry emails, they sent me the item. I felt like they were not trusting me.

Reply from Kukoon
Quick delivery - exceptional product and value for money.
Kukoons range of products with their consistent value for money and speedy delivery makes it my go to.
The rug I choose for our mobile home arrived safely and in perfect condition....actually nicer than the photos. I've bought a number of rugs from Kukoon over the years and have never been disappointed thats why I give 5 stars everytime.
Quick service. Easy payment. Fantastic delivery. Really pleased with rug. Great choice.
I have purchased 7 rugs from this company in the last few months. Every one of them is perfect in quality, fit and style and my house feels very cosy, I love them ! Customer service was excellent and delivery was very punctual. To top this the prices were great and they had really good discounts 😀
Go no further!
Paula
2 out of 3 rugs ordered were beautiful and great quality, ome wasn’t the best quality but after interacting with customer services they were very helpful and we came to a solution very quickly.
Very helpful and efficient customer service.
The colour wasn’t what I was expected but we made it work. Unfortunately the rug soon because really misshapen. I wouldn’t buy another.
A super rug thats looks beautiful in my hallway. Perfect for the winter months whilst also receiving many compliments. Thrilled with my new Kukoon rug. Fantastic service regarding delivery and yodatws throughout the process.
Beautiful rug and delivery was so fast. Will definitely be buying my rugs from here in future.
Excellent quality rug and value for money.Delivey over weekend great 👍
Speady delivery and great customer service . Ordered the wrong size and no issues to return and re order
I love my rug. It arrived much quicker than I thought. I expected that it might be creased and take a while to flatten out but it just rolled out beautifully. I got the underlay too which is amazing and really helps the rug stay in place without sticking to the floor. I am in the process of selecting more now for some other rooms in my house!
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