Kukirin Escooter Reviews 

492
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent performance of the scooters, highlighting their stability, power, and fun ride. Many commend the fast and smooth delivery, noting products arrive well-packaged and in perfect condition. The customer service team receives high praise for being helpful, responsive, and proactive, often assisting with issues and sending replacement parts efficiently. However, some people mentioned experiencing significant delays with their orders, often due to tracking not updating or parcels not being picked up by couriers as expected. A few other people also felt that some products had quality issues, such as batteries not charging fully, crooked brake rotors, damaged tires, or misaligned handlebars.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the scooters as well-built,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick shipping... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team for being... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more

Rated 5 out of 5 stars

Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more

Company replied

Rated 5 out of 5 stars

Ive tried the M4 Pro before and now i got the g2 master Its A HUGE upgrade compared to the M4 Tho One thing i would like is that The G2 Master had a Guide book to Set it up when u get it Brand new. It... See more

Company replied

Rated 5 out of 5 stars

Really happy good service good Communications. Bought it under Christmas so ai wrote to the companys Support and asked about shipping times on the Christmas. They answered right away. Really happy w... See more

Company replied


Company details

  1. Motor Scooter Dealer

Written by the company

KuKirin Official Site


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(492)

441 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good support from KuKirin

Excellent customer support!
I had a problem with the battery on my KuKirin G4 scooter, and the team handled everything very professionally.

They responded quickly, guided me through the process, and sent a replacement battery under warranty without any issues.

The delivery took a bit of time, but everything arrived safely and works perfectly now.

Highly recommend their service!

13 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the high recommendation and for your patience—enjoy your ride!

Rated 5 out of 5 stars

I bought the Kukurin G3 Pro

I bought the Kukurin G3 Pro, which shipped quickly, and I received my package in excellent condition. After charging and assembling it, it worked without complaint. In the dark, it looks as cool as I imagined! The design is just beautiful, especially in the dark with all these lights.

10 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thanks for the feedback, and enjoy turning heads in the dark!

Rated 5 out of 5 stars

We’re genuinely super happy

We’re genuinely super happy with our electric scooter! It’s got really high quality, and you truly feel like you get a lot for your money. Highly recommended! Plus, we have to mention that the support has been great as well – quick responses and really helpful. It makes the whole experience even better!

1 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thanks for the high recommendation—we truly appreciate it. Enjoy the ride!

Rated 5 out of 5 stars

Kukirin g2 pro (dgt-certified)

The scooter arrived with no problems, it works great, has good tires and enough power for all terrain. The quality of the scooter is amazing for it’s price. The suspension is great too. Overall the best scooter i have had and tried.

7 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thanks for the awesome feedback, and enjoy exploring new trails!

Rated 1 out of 5 stars

Company that operates agains EU consumer laws

I wanted to return the scooter after one week and company didn´t alow. Accordind to EU laws consumers have 14 day to return goods and have a full refund. Kurikin simply refused this. Therefore I don´t recommend this company that operates against EU Laws.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Whether you live in a city or in the countryside, for distances of 25-35 kilometers per day this is the best purchase you can make, this is ideal Quality product, fast shipping, excellent support

9 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thanks for the recommendation—it is awesome to know we're helping you cover those distances with ease!

Rated 5 out of 5 stars

It’s overall a flawless experience

It’s overall a flawless experience, the support is very fast and kind and delivery was very easy to navigate or change to a pickup station would buy again.

8 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

We look forward to seeing you again when you're ready for your next purchase. Enjoy the ride!

Rated 5 out of 5 stars

I am very satisfied with my KuKirin G4…

I am very satisfied with my KuKirin G4 scooter. The performance is strong, acceleration is fast, and the overall build quality feels solid. The scooter meets my expectations and is fun to ride. Delivery was also quick and smooth. I would recommend it.

6 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thanks for the recommendation, and have a blast out there on your rides!

Rated 5 out of 5 stars

Trustworthy company!

Fast delivery, product as described. Accessoires arrived a week later. Questions are answered quick and friendly. This company is professional and trustworthy! My dins are enjoying their e-scooters thoroughly!

23 March 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for your trust in us and for highlighting our service—it means a lot to the whole team!

Rated 5 out of 5 stars

Trusted service

Trusted service. Scooter package received after around 10 days as described. Very satisfied with throttle problem settlement! They sent me the new throttle and controller so i can fix my scooter within the warranty period. Thank you!

1 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for the shout-out regarding our service—enjoy the ride!

Rated 5 out of 5 stars

Great experience

Great experience, thank you so much for your fast delivery 🚚 the product is perfect, I enjoy it every single day

Thank you kukirin 🛴

2 February 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thanks for the support, and keep enjoying those daily trips! 🚚✨

Rated 5 out of 5 stars

Kukirin G4 is the first scooter I ever…

Kukirin G4 is the first scooter I ever bought and I don't regret buying it, it looks so good and big as well,
I love the uniqueness of it, thanks to kukirin for this scooter, love it.

28 March 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for your kind feedback! 😊

We’re really happy to hear that your first scooter experience with the G4 has been such a positive one. It’s great to know you love its design and unique style.

Thank you for choosing KuKirin—enjoy every ride! 🛴

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look