Kukirin Escooter Reviews 

480
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 319 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent performance of the scooters, highlighting their stability, power, and fun ride. Many commend the fast and smooth delivery, noting products arrive well-packaged and in perfect condition. The customer service team receives high praise for being helpful, responsive, and proactive, often assisting with issues and sending replacement parts efficiently. However, some people mentioned experiencing significant delays with their orders, often due to tracking not updating or parcels not being picked up by couriers as expected. A few other people also felt that some products had quality issues, such as batteries not charging fully, crooked brake rotors, damaged tires, or misaligned handlebars.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers expressing satisfaction with the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the scooters as well-built,... See more

Delivery service

Consumers generally report positive experiences with delivery service, often highlighting quick shipping... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the support team for being... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Scooters are great, good quality, fun to ride with. There have been some small warranty actions on our scooters, the help and support from Kukirin are a very nice experience. They send spareparts/... See more

Rated 5 out of 5 stars

Hello, I purchased a KuKirin electric scooter kukirin g2 and I’ve noticed that the battery is not working properly. It either doesn’t charge fully, discharges too fast, or has significantly r... See more

Company replied

Rated 5 out of 5 stars

Ive tried the M4 Pro before and now i got the g2 master Its A HUGE upgrade compared to the M4 Tho One thing i would like is that The G2 Master had a Guide book to Set it up when u get it Brand new. It... See more

Company replied

Rated 5 out of 5 stars

Really happy good service good Communications. Bought it under Christmas so ai wrote to the companys Support and asked about shipping times on the Christmas. They answered right away. Really happy w... See more

Company replied


Company details

  1. Motor Scooter Dealer

Written by the company

KuKirin Official Site


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

480 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(480)

428 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent purchase

Great E-scooter I use it to go to work daily 5 days a week 30 kilometers total from home to work and back and it's really comfortable and feels great riding either standing up or with the seat that is really comfortable.
Battery last like 50 kilometers overall I am happy with my purchase Great price for what you get.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing delivery time,about a week and a half from Poland to Romania, scooter is great quality, the chair is comfortable, easy to fold
The maximum speed is reached a lot harder than on the G2 model, but it also depends on the rider's weight, the wind and the conditions of the road.
But overall I am very satisfied with this scooter, for this price it is amazing.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

:Fantastic

Review:

I ordered two great e-scooters, the 2G Max and the 4G Max. Both scooters are fantastic! They came with a bag and gloves, which is a nice extra.

The delivery was super fast and went smoothly. The contact with Kukirin customer service is easy and they are very accessible. I always get a response, and they keep helping until everything is clear or fully resolved.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Kukirin G4 Scooter…

This is the second one which I have purchased. Also this time I am really happy about it. The Quality is really good and the power absolutely great. I have a lot of hills around my area which can be handled with ease.
Now we can go for a ride together.
Can recommend the G4 to everyone who is looking for a well build and smooth driving scooter.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Misunderstandings in affiliate programs and how they can be resolved quickly and satisfactorily.

I carefully researched this company, including its products and reviews on YouTube and Facebook. Everything appeared very positive, which is why I decided to join the affiliate program for this website.

I have successfully generated several sales. Although there were a few misunderstandings initially, they were quickly resolved thanks to the prompt support from the team. I received my commission shortly afterward.

Overall, the process was fast and excellent. Thank you very much.

22 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

We sincerely apologize for any inconvenience this may have caused you. I have located the email you sent; it was inadvertently overlooked because it ended up in our spam folder. We are a legitimate website and company, and we will pay your commission in full. You can contact me directly on WhatsApp, and I will assist you in resolving any issues you may have. WhatsApp Number: +86 13037685021

Rated 5 out of 5 stars

Dear Kukirin team,

Dear Kukirin team,
i have received the new charger.

Thank you very much for the smooth and quick processing! 😊

21 April 2026
Unprompted review
Kukirin Escooter logo

Reply from Kukirin Escooter

Thank you for your patience while we got that sorted out for you. If you need anything else down the road, you know where to find us.

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