First a leadership change, then a whole lot of new terms & conditions including the ending of the 5% investment by them in every loan, of the coverage of the shortfalls of repayment using their own fu... See more
Company replied
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Review summary
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Reviews shaping this summary
We were happy customer for years but the recent changes have put us off the increased investment we were going to make and instead we have chose to reduce the percentage of our overall savings with ku... See more
A number of investors have highlighted the sudden appearance of defaults in this product and the company’s response has been that it’s not something new and has been there even before. While this is t... See more
As a customer of many years I would advise instead investing in high yield credit or junk bonds rather than this. You'll get better returns, but most importantly, liquidity. I'm sure the staff are... See more
Company replied
Company details
- Investment Service
- Alternative Financial Service
- Investment Bank
- Investment Company
- Non-Bank Financial Service
- Property Investment
Written by the company
Kuflink is a Peer to Peer platform and a Bridging Lender. Our award-winning lending, offers fast, flexible short-term finance to a wide range of credit profiles since 2011, with funds available in as little as 5 days*. Kuflink is FCA Authorised and Regulated as an online Peer to Peer platform; every loan application is thoroughly underwritten to meet our high standards and secured by fixed charge (e.g., property) and/or floating charge. These loans are then offered as investment opportunities on our platform, where investors can earn up to 9.13%* (compounded). So far, over £400 million has been invested through the platform and over £300 million has been paid back in capital and interest (figures correct to 18 August 2025). Investments start from £500 across three easy-to-use products, including a tax-free ISA. *Capital is at risk and Kuflink is not protected by the FSCS. Past returns should not be used as a guide to future performance. Securing investments against UK property does not guarantee that your investments will be repaid on time and returns may be delayed. Tax rules apply to IF ISAs and SIPPs and may be subject to change. Kuflink does not offer financial or tax advice.
Kuflink - Lending Together
Written by the company
- We're committed to our customers!
- We have a longstanding commitment to treat our customers fairly - with respect, support and kindness.
Contact info
21 West Street, Gravesend, Kent, DA11 0BF, Gravesend, United Kingdom
- 01474 33 44 88
- hello@kuflink.com
- kuflink.com
2.8
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from Kuflink
Thank you for leaving your 5 star review, we really appreciate it. It is very rewarding that we have met your expectations as our team is committed to offering the best service possible.
I have used Kuflink for investment for…
I have used Kuflink for investment for more than 2 years. The reward is great. Thanks!
10 May 2024
Reply from Kuflink
Thank you for taking the time to leave us a review, we really appreciate it. We are pleased that you are happy with the service that Kuflink provides and that you have used our services for more than 2 years. From everyone here at Kuflink, thank you.
Confused by the variety of accounts.
Confused by the variety of accounts.
Wary of anything that mentions ISA as I have these elsewhere.
27 April 2024
Unprompted review
Reply from Kuflink
Thank you for taking time to write your review. Clients have always been our number 1 priority and we are always happy to assist with any queries that you may have. If you would like to speak to one of our Investor Relations Team then please contact 01474334488 or via hello@kuflink.com, where we would be more than happy to discuss our services with you.
Very prompt resolution and reply
25 April 2024
Reply from Kuflink
Thank you for taking the time to leave a review, we really appreciate it. We are pleased that you found our services 5 stars and positive! Our friendly team is always happy to assist if need be, please do reach out with any queries that you may have by emailing us at hello@kuflink.com or by calling us on 01474334488 (option 2).
I have been investing for over 4 years…
I have been investing for over 4 years now with no problems. Auto loans pay back on time. Ok rates
14 April 2024
Reply from Kuflink
Thank you for choosing to invest with us over the last 4 years and for leaving your feedback, it is really rewarding to hear. We are thrilled to hear that you are satisfied with our service.
Professional experience
Professional, excellent service over the last few years but at this time I could no longer invest. Thank you 😎
16 April 2024
Reply from Kuflink
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you are satisfied with our service. If you need any assistance from the Investor Relations Team in the future, then please call us on 01474334488 or via hello@kuflink.com.
Easy set-up and good returns
Setting up the Auto-IFISA was very easy, and the returns were very competitive.
14 April 2024
Reply from Kuflink
Thank you for your review from everyone here at Kuflink. We are really pleased that you found our process easy to use and that you found the returns competitive. If you need any assistance from the Investor Relations Team then please call us on 01474334488 or via hello@kuflink.com.
Kuflink are excellent at communicating
Kuflink are excellent at communicating, which gives me greater confidence in their competance.
14 April 2024
Reply from Kuflink
Our team is committed to offering the best experience possible, and it's rewarding to know we have met your expectations. Thank you for taking the time to leave your review, we really appreciate it.
Reply from Kuflink
We are really pleased here at Kuflink that you had a good experience with us, we are also thrilled to hear that you would use us again. If you need any assistance from the Investor Relations Team then please call us on 01474334488 or via hello@kuflink.com. Thank you for taking the time to leave your feedback.
Reply from Kuflink
Thank you for your feedback. We're delighted to hear the service met your expectations and that the withdrawal process was completed smoothly. Your satisfaction is our top priority and if you ever need to contact us - please do not hesitate!
Reply from Kuflink
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you are satisfied with our service. Our team is committed to offering the best experience possible, and it's rewarding to know we have met your expectations. Should you require any assistance then please feel free to contact your Investor Relations Team on 01474334488 or via hello@kuflink.com
Excellent customer service
Excellent customer service, got the answers to my queries without any faff or fuss! Highly recommended.
22 March 2024
Reply from Kuflink
Thank you for your kind words and for recommending our service. We are thrilled to hear that you had a positive experience and found our Investor Relations Team helpful and efficient. Your satisfaction is our top priority, and we look forward to serving you again in the future.
Reply from Kuflink
We are glad to hear that you’ve been happy with the service provided by Kuflink. It is always great to hear positive feedback from satisfied customers. If you have any questions or concerns in the future, please don’t hesitate to reach out to our Investor Relations team on 01474334488 (option 2) or via email at hello@kuflink.com
Great service and excellent website.
5 March 2024
Reply from Kuflink
Thank you for your kind feedback. It’s always great to hear positive thoughts from satisfied customers. If you have any questions or concerns in the future, please don’t hesitate to contact our Investor Relations Team at hello@kuflink.com or via telephone on 01474334488 (option 2). We are always happy to help!
I FEEL MY MONEY IS SAFE. Your always helpful and responed to any…
Your always helpful and responed to any enquirery.
I feel you do EVERTHING POSSIBLE to keep my investments working and making VERY GOOD INTEREST.If for any reason there is a Default you work well to get the load back on track.I feel confident my money is in "SAFE HANDS" with you.
Thank you for all your efforts
27 February 2024
Reply from Kuflink
Thank you for your kind words and your trust in our efforts. We always strive to provide the best possible service and to respond to any inquiry promptly and professionally. We appreciate your confidence in our "safe hands" and we look forward to serving you in the future. As always, please do not hesitate to reach out to your Investor Relations Team via email hello@kuflink.com or telephone on 01474334488, as and when needed.
did exactly what was said on the tin
did exactly what was said on the tin, 3 year auto investment, so basically we invested and left it alone until maturity, withdrawing our investment was no problem, the interest earned together with the 'one year loyalty' bonus (no longer available) left us with a decent return, thanks Kuflink !
22 February 2024
Reply from Kuflink
Thank you for your positive review! We are pleased to hear that your return was exactly as expected. While we no longer offer the New Investor Bonuses, you may wish to explore our newest Rate Boost which is even more attractive for a 2 year term. Please do reach out to your Investor relations team at hello@kuflink.com or on 01474334488 (option 2) if you would like to take advantage and have any more questions, or head back to your Kuflink account to find out more. This boost ends on 9th April 2024.
Only very positive experience for me!
26 February 2024
Reply from Kuflink
Thanks so much for your review - we are very pleased you found our services being 5 stars and positive! Our friendly team is always happy to assist if need be, please do reach out with any queries that you may have by emailing us at hello@kuflink.com or by calling us on 01474334488 (option 2). We value your input and appreciate your ongoing support.
Reply from Kuflink
Thank you for taking time to write your review. Clients have always been our number 1 priority and we aim to provide guidance whenever it is needed. I know that you have been contacting our Investor Relations Team and I trust that they have been able to assist with answers and navigating the platform. In any case do not hesitate to get in touch with any further questions that you may have via email or by calling our friendly team on 01474334488 (option 2). We are here to help!
Easy fixed term investment at a rate…
Easy fixed term investment at a rate that beats all uk bank accounts
9 February 2024
Reply from Kuflink
Thank you for your feedback! It's wonderful to know that your experience with Kuflink has been thoroughly positive. We are pleased that you are happy with the rates received and are working hard to ensure competitive and attractive offerings in future. If you have any further questions or need assistance, please feel free to reach out. We're here to help!
A very well run company
Kuflink is a very well run company that does exactly what it says on the tin. They maybe small and do not have 100's of staff waiting for your query, but their quality is superb. They handle each loan with a high level of detail and keep the investors informed at every step of the way. A thoroughly good investment!
12 February 2024
Unprompted review
Reply from Kuflink
Thank you for taking time to write your feedback and your kind words! We're delighted to hear that you find Kuflink to be a very well-run company that lives up to its promises. Our commitment to quality and attention to detail is at the heart of everything we do. If you ever have any questions or need assistance, please don't hesitate to reach out to your Investor Relations Team on 01474334488 or via an email at hello@kuflink.com.
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