Kudd.lyReviews 

8,039
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and outstanding nature of the products, highlighting items like hoodies, weighted blankets, and waterproof coats for their warmth, comfort, and effectiveness. Many people appreciate the great value for money, especially when taking advantage of special offers, and note the products' durability and ease of care. The delivery service is frequently mentioned as swift and efficient, with items arriving promptly and well-packaged. However, some reviewers were not happy with recent changes to the sliders, describing them as less comfortable, too wide, and made of a cheaper material compared to previous versions. These customers felt the new design made the sliders unwearable and expressed disappointment with the altered fit and quality.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality and comfort of items... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent quality and reasonable... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Value for money

Customers had positive experiences with value for money, frequently highlighting the great quality and... See more

Price

People report positive experiences with price, often highlighting the great value for money and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I took advantage of a good price for buying multiple hoodies & I will be gifting them at Christmas so others can enjoy the cosy warmth offered by these items. This time, I've opted for the waterproof... See more

Rated 5 out of 5 stars

Outstanding products and exceptional service I’ve always been impressed by the excellent quality of Kuddly’s products and their outstanding customer service. Every order has arrived with remarkable... See more

Rated 5 out of 5 stars

Great product in the normal Hoodie and the outdoor Hoodie which I can't wait to wear on autumn winter dog walks. I am seriously impressed with the thoughtfulness and quality of the outdoor Hoodie (I a... See more

Rated 5 out of 5 stars

I discovered this company a year ago and my waterproof hoodie was just the thing for dog walking etc. These coats are soooooo warm for those freezing cold walks and make dog walking a lot more enjoy... See more


Company details

  1. e-Commerce Service

Written by the company

We’re proud to be from the UK and take pride in giving our fellow Britons cosy comfort from our wide range of kudd.ly™ products. We strive for exceptional customer service, and our customers' happiness is our number one priority. Enjoy the feeling of being enveloped in a huge hug of a weighted blanket, embrace the cosy with oversized fleece hoodies, feel the chill with our amazing one-and-only cooling blankets, and of course dive into adventure in our oh-so-comfy sliders!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(8,039)

83 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No refunds so don't buy if you're not sure.

Was just browsing but pressed buy now in error as I'm in shop it went through straight away. Emailed 2 seconds later to cancel and twice after but no reply to any email. It's been sent out straight away despite saying there was delays, somehow the one person who wanted to cancel gets sent the soonest. Now looking at other reviews I see I will be unable to return as everything is "final sale". No wonder you are going out of business.

13 February 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Dear Karen,

We are very sorry for the frustration you experienced with your order. Our warehouse processes orders quickly to ensure fast dispatch, and unfortunately, this means we’re often unable to stop orders once they are placed. We completely understand how frustrating this must have been, especially since you reached out right away.

That said, we want to reassure you that we are more than happy to assist with a return. We have just sent you an email to proceed with this process further.

We never want a customer to feel unheard, and we truly appreciate your feedback. Please let us know if there’s anything else we can do to make this right for you.

Best regards,
Alex from Kudd.ly Customer Care Team

Rated 5 out of 5 stars

A few hiccups were corrected and made…

A few hiccups were corrected and made right by Oleksandr who, once on the case, was excellent. Thank you.

The koala blanket hoodie is a lovely product. I sleep in it as my bedroom is extremely cold and it keeps me warm. The fabric is surprisingly very soft.

Sadly, the company is closing down.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Prompt delivery and great product

Prompt delivery and great product. These are the cosiest hooded blankets ever roomy soft and pretty . The outdoor kuddly is so water and windproof that I actually enjoy walking my dog in the rain. excellent value for monay as there are always good offers

11 December 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. Tried to return an unused pillow within 30 days as stated, but was told the item was exempt as it was a "final sale" item.

Weirdly enough, every single item on the website is a "final sale" item - so why display a returns policy if it doesn't actually apply to a single item on your website? I'm aware that I'd usually be covered by distance selling regulations if I'd notified you within 14 days, but reading other reviews on here, it doesn't sound like that's been successful for anyone either.

Incredibly disappointed and ashamed to have been misled

13 January 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Hi Alex,

Thank you for taking the time to share your experience with us.

We’re truly sorry to hear that you’re disappointed, and we completely understand how frustrating this situation must be for you.

Our return policy is designed to be as clear as possible, but we sincerely regret if there was any misunderstanding regarding final sale items. We genuinely appreciate your feedback, as it helps us improve and ensure better transparency for our customers moving forward.

That said, we don’t want you to feel let down, and our team will be reaching out to you directly to see how we can make things right. We value your trust and would love the opportunity to turn this experience around for you.

Please keep an eye on your inbox, and we’ll do our best to find a solution that leaves you satisfied.

Best regards,
Bohdan from Kudd.ly Team

Rated 5 out of 5 stars

outdoor hoodies…

I ordered two of the outdoor hoodies and unfortunately one was not finished properly. So I got in touch, sent pictures and now you are wondering about the 5 stars. Well the lovely people sorted it out and replaced the faulty one. I couldn’t wish for a better service or communication. We now use th for our dog walking.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Order fulfilled

I have taken back my review in hindsight I was just angry but they have went above and beyond. Thanks 👍

8 February 2025
Unprompted review
Kudd.ly logo

Reply from Kudd.ly

Hi Lorraine!

Please accept our deepest apologies for the confusion and we can confirm that it was a mistake! We have just sent you an email to resolve this issue immediately!

We hope for your understanding🙏

Regards,
Alex from the Kudd.ly Team

Rated 5 out of 5 stars

Absolutely Love It!

I purchased two of these Kudd.ly Hoodie Blankets during the sale, and it was the best decision ever! The whole family now gets to enjoy the ultimate warmth and comfort. The quality is outstanding—thicker and softer than any other hoodie blanket we’ve tried. The MicroCool™ teddy fleece on the outside feels super luxurious, while the sherpa fleece inside is unbelievably cosy.

I love that it’s 30% longer than others, making it perfect for snuggling up on chilly evenings. Plus, the large hood and kangaroo pocket add to the comfort and practicality. Another huge bonus is that it shrinks way less after washing, so it stays just as soft and oversized as the day we got it!

Knowing that it’s OEKO-TEX® certified and cruelty-free makes it even better. If you’re thinking about getting one, don’t hesitate—you won’t regret it!

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Was searching for a weighted blanket

Was searching for a weighted blanket. I read good reviews about the ones from Kudd.ly. I was impressed with the price of the them, and on top of that, they had a great offer on. The delivery was prompt. I'm very happy with the quality of the blanket, it feels well made and it came with it's own drawstring bag. Will certainly be shopping with them again. Many thanks.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Snug as a bug

Bought two outdoor hoody and got a really good deal. The coat is great, I wear it walking the dog abd it gas kept me warm and dry all winter.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Run to get yourself a few treats. Epic quality!

I have a few kuddly products and have gifted a few. I have a navy and a pink unicorn hooded blankets. I have a navy weighted blanket and a mint cooling blanket too. I got my Mommy Bear a blue koala 🐨 hooded blanket and a grey weighted blanket as of recently she is suffering with mental health issues. The weighted blankets help as I suffer with severe mental illness too. Literally melts the anxiety away. I gifted a grey hooded blanket to my ex too. Saves us money on heating bills! You know how they are! I also have kuddly slippers in yellow and pink. They help with my daily pain, I also suffer with a pain disorder and I don't know how they do it but it relieves my pain, especially in my knees. I always get stuff on a deal. I love Kuddly ❤️

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Blanket hoodie

Excellent service as always from Kudd.ly. Easy to order and product delivered by the date specified.

Product was as specified and fitted as expected. That seems to a rare thing when ordering online as items usually never fit.

I will definitely use this company again for future purchases. Good work as always from the Kudd.ly team

2 January 2025
Unprompted review
Rated 5 out of 5 stars

My pink unicorn hoodie

Wow, what a fantastic company, and product! I love my pink unicorn hoodie, it was delivered on time, and the packaging was posh. The emails keeping me updated, were friendly and informative, and there was even an email to tell me how to care for it. I have 3 Oodies, and this is even better! Highly recommend!

2 February 2025
Unprompted review
Rated 4 out of 5 stars

Arrived really quickly, fairly nice quality

Arrived really quickly - it’s a slightly odd size between single and double, so doesn’t fit a duvet cover: if you have it on top it tends to slide off the bed. Glad I got two for one instead of full price though.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

The weighted blanket was brought for me…

The weighted blanket was brought for me by my son who had concerns about my lack of sleep. I was sceptical but slept for 4 hours without stirring from the first night. I hadn’t slept for more than 20 minutes since Covid and the personal stress my family went through during that time .

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Surprised by the benefits

Surprised by the benefits! Quick delivery, fair price and my child loves the weighted blanket, it really helps with feeling calm and getting back to sleep at night.

1 February 2025
Unprompted review

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