KT Insurance Reviews 

5,009
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being helpful, professional, and friendly, offering clear explanations and making the process easy to understand. Many appreciate the excellent customer service, noting the ability to speak to a person promptly and the overall ease of the process. Reviewers also highlight the competitive pricing and good value, often finding better deals compared to other providers. However, some customers also noted that certain repair processes could be lengthy, with people experiencing delays in getting jobs finished. Reviewers mentioned needing to make multiple calls to get approvals or updates, and some waited extended periods for repairs to be completed.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as great, efficient, and professional.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

Price

Users describe positive interactions with price, consistently finding it competitive and reasonable compared... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff were fantastic explained the step by step process all the way through our call and product was exactly what we needed. Would recommend to anyone looking for good competitive priced insurance f... See more

Company replied

Rated 5 out of 5 stars

Quote was prompt Well explained by the person I spoke to Good to be able to pick up the phone and talk to someone rather than just doing a chat online. Also, the first quote I received from the on... See more

Company replied

Rated 5 out of 5 stars

The service from your Sunshine Coast rep Mark was awesome , very helpful and informative so I could way up my decision on who to go with 👍 On my return phone call I informed Mark that my compariso... See more

Company replied

Rated 5 out of 5 stars

Graham went through each detail thoroughly to make sure i receive the best cover for the best price. He was so personable as well as professional. I was literally parked up on the side of the road w... See more

Company replied


Company details

  1. #1 of 2 best companies in Caravan and Motorhome Insurance Company
  2. #2 of 6 best companies in Auto Insurance Agency
  3. #1 of 11 best companies in Insurance Agency
  4. #1 of 11 best companies in Insurance Company

About KT Insurance

Written by the company

We are your trusted partner for comprehensive RV insurance in Australia.

At KT Insurance, we understand that your RV is not just a vehicle; it's your gateway to adventure and unforgettable memories. Whether you own a motorhome, camper van, caravan, 5th wheel, or tow vehicle, we're here to protect your home-on-wheels and ensure you have the freedom to explore without worry.

We offer insurance for:

Motorhomes & Campervans
motorhome image

5th Wheelers
motorhome image

Touring Caravans
motorhome image

Slide-On Campers
motorhome image

Converted Buses & Coaches
motorhome image


Issued by Lifestyle Insurance Group t/a KT Insurance who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at ktinsurance.com.au.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(5,009)

1,973 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service, very professional, informative, and friendly

24 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for sharing your experience. We're glad to hear you found our service professional and friendly.

Rated 5 out of 5 stars

After initially going online to get a…

After initially going online to get a quote, I rang & found it very easy to ask any questions which were explained in detail and gave me confidence in the policy.

23 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience and for your kind words. We're glad our team could answer your questions clearly and help you feel confident in your policy.

Rated 5 out of 5 stars

It was a pleasure to deal with the KT…

It was a pleasure to deal with the KT person at the other end of the phone. Very easy to understand. Very easy to join.

24 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad you found the process easy and had a positive experience with our team.

Rated 5 out of 5 stars

I rang to update my valuation or my van…

I rang to update my valuation or my van and expected a rate increase. After doing this the staff member , Jesse I think was his name, asked me if I was happy with it. I said I’d be happier with lower premiums and he asked whether I was the only driver. I said I was as my wife has never been happy with me in the passenger seat, even though she’s a very good sedan driver. Apparently I was paying to have her being listed as a driver nd I was being charged a premium for that. I ended up getting a refund! Thanks Jesse, that’s great service!

22 July 2026
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Reply from KT Insurance

Thank you so much for sharing your experience and for your kind words about Jesse—it's wonderful to hear he was able to help you update your policy and save on your premiums. We truly appreciate your feedback and your trust in us.

Rated 4 out of 5 stars

Nice staff

Nice staff, cheaper than our old insurance.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback—we’re glad you found our staff helpful and our prices competitive. If there’s anything we can do to make your experience even better next time, please let us know.

Rated 5 out of 5 stars

Operator was very knowledgeable and…

Operator was very knowledgeable and easy to deal with, very happy with result

24 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words—it's great to hear you had a positive experience with our team. We appreciate your feedback!

Rated 5 out of 5 stars

Excellent outcome in finalising our…

Excellent outcome in finalising our claim
A little slow on responses
Overall very happy

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback and for your patience throughout the process. We're glad you're happy with the outcome and appreciate your comments on communication as we continue to improve.

Rated 4 out of 5 stars

Able to speak to a person promptly

Able to speak to a person promptly. Premium was competitive.
Reason I haven't given 5 stars is that you don't get a product disclosure booklet (which my previous insurer provided).

29 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your feedback and for highlighting both the positives and where we can improve. We appreciate your suggestion regarding the product disclosure booklet and will take it on board.

Rated 5 out of 5 stars

Sent an email to notify of changes of…

Sent an email to notify of changes of where the vehicle is kept. Received an email the same day with the changes and updated costs of insurance. A very quick response.

30 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for sharing your experience. We're glad to hear our team was able to respond quickly and provide the information you needed.

Rated 5 out of 5 stars

Responsive

Responsive, clear and quick to act. Thank you

30 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words and for taking the time to share your experience. We’re glad we could assist you quickly and clearly.

Rated 5 out of 5 stars

Fantastic service to get Motorhome…

Fantastic service to get Motorhome insured. Dealt with 2 people and consistent level of great service.

30 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words. We're pleased to hear you received consistently great service when insuring your motorhome.

Rated 1 out of 5 stars

The Lady listened and discussed all…

The Lady listened and discussed all aspects of policies that suited our needs. Went beyond the call of duty to possibly gives us the best. Dud not rush the call.
Cheryl

29 July 2026
KT Insurance logo

Reply from KT Insurance

We pride ourselves on making your insurance experience as easy as possible and we're glad you found us hassle free. Thanks for the stellar review, Cheryl!

Rated 5 out of 5 stars

Good pricing and very friendly phone…

Good pricing and very friendly phone consultants

28 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words about our pricing and team. We’re glad you had a positive experience with our consultants.

Rated 5 out of 5 stars

Ease of use

Ease of use, providing claim and clear ways for me to enable repairs, timeline chosen was good
All good Peter Cherry

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you, Peter, for your kind feedback. We’re glad you found the claims process straightforward and the repair timeline suitable.

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with. Good value.

20 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad you found us easy to deal with and appreciated the value we offer.

Rated 5 out of 5 stars

My enquiry was handled with…

My enquiry was handled with professionalism and compassion.

29 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you so much for your kind words. We're glad to hear your enquiry was handled with professionalism and compassion.

Rated 5 out of 5 stars

Very helpful

22 July 2026
KT Insurance logo

Reply from KT Insurance

Thank you for your kind words. We're glad we could be of help!

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