Krups Reviews 

The coffee machine had a fault as coffee grindings were coming out of the bottom of the machine. I wrote to Krups customer service for advice and they never bothered to reply. I returned the machine to the shop I bought it from. I got a Phillips one instead. Won't buy anything from Krups ever again as they have 0 customer service 🙄

My experience was the same as the other two reviews here.
My machine had to be returned after 9 months as it completely stopped working. It was then gone for 2 months before it was returned. 6 weeks later it stopped working again - this time the frother, which was no longer frothing. Again it was returned but on chasing up, I was told that I would have to pay for this repair as it had not been 'maintained'. Their evidence of this was some coffee splashes on the outside panel and some coffee residue in the coffee residue panel.
I repeatedly asked for a copy of their complaints procedure but am still waiting for this. I found them rude, disrespectful and completely unwilling to help in any way at all. They just want to blame the customer.

Arrogance is an excellent summary of this company’s so-called customer service team’s attitude. Our coffee machine EA90 has been sent back for repair 3 times. The first occasion was due to excessive demands for cleaning. The repair was botched, so back it went. Most recently, the touchpad stopped working, so back it went. In two conversations I was basically advised that the machine was in poor condition - we followed the cleaning programmes religiously. In the second conversation the ‘ Team Leader’ repeated the accusations. In particular he reported issues with coffee bean residue on the inner workings of the machine. I asked how this would happen and he put the blame on the coffee beans we were using and related the process he followed - high quality beans, kept in an air tight container and only sufficient in the hopper for the number of drinks required in that session. I expressed some surprise at this, suggesting if it was so important then I felt sure it would be a prominent message on their website and on the booklet which accompanied the machine. He suggested it was and that Krups were always a phone call away for advice. So, basically, all our fault. I have since checked the website - no advice on the intricate process required to avoid the ‘problem’ with coffee bean quality. I also checked the handbook - first page says to only put enough coffee beans in the hopper for 5 days use. So, is the Team Leader deliberately fobbing off the customer, or is the handbook wrong? I did submit a complaint in early June, followed it up 2 weeks later and again another 2 weeks later. No response. One for the textbooks on how not to deal with customers!

Do not purchase from this rude arrogant company.
We had a EA8050 which was the most needy coffee machine i have ever purchased.
The machine badgered you constantly for descaling then cleaning, then repeat.
I could live with the constant cleaning - but the machine failed at a year old, the milk frothier wouldn't froth.
Krups repaired it under warranty and the machine was returned a week later - excellent......
Approx 9 months later the machine developed the same fault again. I was at this stage having to froth the milk twice and it was still only luke warm, AND the machine was asking for a descale EVERY WEEK which i completed.
The machine was collected by krups and that was the last we heard for a couple of weeks.
We contacted them only to be told that someone else would call. Again the silence was deafening.

Eventually after a number of calls to them someone called us back.
The woman who was frankly rather rude and spoke over me at every point said first that our water was too hard - the machine had a hardness tester when purchased and we tested our and set it to hard as to the guidelines, we also used brita maxtra filter to lessen the calcium in the water.

She then changed tune and said we had not cleaned the machine, the machine again demanded to be decalcified and cleaned almost constantly.

I tried and mostly failed as she spoke over me, i tried to point out that if the water is too hard then the machine was unfit for purpose. And that we were constantly cleaning the machine as it demanded it. She just spoke over me again and again.
She stated that they were a multi national company and do not have problems with the machines - even though ours failed twice for the same fault.

She voided the warranty and said a third party would contact us about costs etc.
At this point i was annoyed with her arrogance and told her i do not want to deal with a third party as my contract was with krups, she told me she was going round in circles and ended the call.

We ended up emailing the company asking for their complaints procedure, again we were ignored.

Two weeks later we called again and demanded our broken machine to be returned. We had not been told how much to repair and the arrogance of the company was disgraceful. If it was one person who was poorly behaved then thats one thing but to be totally ignored by the company when asking for a complaints procedure is totally unacceptable behaviour multinational or not.
The machine was finally returned un repaired.
Krups have lost one customer for life....