Krups Reviews 

I have just been charges £13.50 for delivery of a small plastic spare part for a Krups coffee machine.

Krups do not have a UK spare parts capability. Nobody should buy anything electrical from this company as they do not support their products.

I bought a bean to cup coffee machine. They are not cheap and so much for German Technology. I had problems from the start with it working intermittently and often needing to run ‘maintenance’ which took up time especially in the morning when I was in a hurry. I put up with it for over a year (silly me) because it then stopped working all together. I had to send it away at a cost of over £150 for repair. This has lasted for just 6 months and now it is doing the same thing just running maintenance asking me to unplug the machine then go through it all again. I give up

I have had 3 coffee machines from Krups all of which have stopped working before the warranty is up.
The repairs process is a nightmare, one machine was so badly damaged in transit it had to be replaced.

The coffee was nice while it lasted....

My wife bought me a Krups subs beer machine for my birthday and it worked great until recently, the beer is no longer cooling properly. I called customer service and was given a different number to cal - it didn’t connect after 30 attempts. I called back on the original number and was told that the matter would be resolved and I would be called back that day - no call! Three days later I called yet again and was asked to email a different department!! Unbelievably Krups think that it is their right to sell faulty products then expect the customer to chase them repeatedly to get the problem resolved… dreadful service!

The machine bought brand new did not work, the pump made a loud drilling noise and would not pump. The machine itself looked well made but it did not work. I do not recommend this product, something must be wrong.

Purchased a bean to cup machine in June 2025. The product did not work from the very beginning, with coffee grounds accumulating in the drip tray rather than the coffee grounds receptacle. The item was sent for repair only to come back with absolutely no difference. Sent back again and it has now arrived with not only broken parts but the main body also has damage, I really wish I had read reviews prior to this purchase. I would NEVER buy another Krups product again.

I sent my machine in for two weeks because the milk frother wasn’t working. After the “repair,” the issue was still not fixed.

Customer service was disappointing. Instead of quickly understanding my concerns and offering solutions, they kept asking questions they could have checked themselves. At one point they even claimed the machine was new when it was clearly the same one I sent in. They also said the machine wasn’t cleaned properly, but when I asked them to provide photos of what “proper cleaning” looks like, they couldn’t.

I was told the pre-heating could be adjusted, but when I asked for step-by-step instructions, there was no clear response. From what I later found online, these are factory settings anyway. The whole experience felt less like proper customer support and more like debating with strangers on an online forum.

In the end, I wasted time going back and forth for a week, and the problem still isn’t solved. Very frustrating.

I brought the Krups BEVERAGES Intuition Essential EA870840 beam to cup coffee machine 6 months ago. After 8 weeks of use only 2 to 3 cups per day average the machine stopped heating the milk to temperature and did not froth the milk correctly. I then sent it for repair which took over 2 weeks to be returned to me. I was assured the coffee machine was repaired and tests and working now. When I used the coffee machine the fault is still present. It has now taken Krups 2 months just to book it in for repair. Please stay away from this cowboy company.

several reports of The GVX 2 grinder which has a cheap on and off switch which frequently breaks, you have been warned.

I wish I’d read the reviews before spending £400 on our Krups bean to cup machine! Even though we only have one coffee drinker in the house, it struggled after about 2 years and a couple of months later, started failing regularly. I contacted them, explaining the issues and I was pleased to get a response offering help. I sent a video, photos, other details etc. I then got the response with the help, but unfortunately their idea of help was to tell me where I could get it repaired at my own cost! They did also offer a discount on a new product, but no way would I trust them after such an expensive purchase went so wrong and they weren’t willing to do anything about it. I will do my best now to advise others not to make the same mistake, to buy from another supplier. Be aware that the same company owns other brands. I can’t mention them on here, as it breaches the rules, so readers will have to look it up. To say I am dissatisfied is an understatement. Trading Standards would have been my next port of call, but they no longer exist. I will be writing to Resolve though and will let you all know if that gets anywhere.

Have bought 2 of these and both have broken in the same way, ie the start button disintegrates, unfortunately I can't post a photo.
Never again.

I cannot believe that after having a Krups coffee grinder for 3 months and it breaking down the only thing they offered was to have it collected and repaired.
The collection was so inconvenient as I would have been at work on day of collection and couldn't change collection address . I said to forget it and I've purchased a different brand of machine

Really poor customer service
I reported a fault with my machine, whilst it was still well within warranty. The only resolution I was offered was to have the machine collected for repair. However, they were unable to tell me: (a) If they have ever previously had and repaired the type of issue I'm reporting; (b) where the machine will be taken for repair; (c) how long I will be without the machine whilst it is being repaired. There is no option to raise a complaint or to discuss alternatives (e.g. temporary replacement machine, local repair, etc.). I had always thought of Krups as a relatively premium brand. I'm sorry to say that their post sale customer service is anything but premium.

I wish I had seen the poor reviews here before buying my coffee machine. The machine works very well but I have cracked the water reservoir and it's impossible to buy a new one. I was guaranteed spare parts for 15 years but six months later I can't even buy a new water reservoir because there isn't a single one available anywhere.

never buy anything from a KRUPS store because the customer service under warranty is a big failure! After 9 months, I sent it in for repair and I've been waiting for 3 months, I don't know how long yet i will be waiting ,because if you don't ask, you'll never get information about what's going on with your express, when I spent £1,000, I thought it would be a machine that would last for years!!!! no more KRUPS !!!!

My Krups coffee grinder broke and it is under warranty. I have been trying to get the matter resolved. Eventually I had the grinder collected to be fixed by a company called Staffords. A couple of days later I received a text saying it was being returned. I’m thinking it can’t be fixed (I did tell Krups I thought this was the case). Two weeks later I have no idea where it is or when it will be returned. Tried to get Krups customer service to help, not their problem, I need to contact Staffords. Staffords not answering their phone, they say they will give me a call back, never happens. Extremely poor service and it’s costing Krups more money in administration than the cost of the grinder. I will never buy anything again from this company!

Awful warranty service, five months old device just stopped working, six weeks later still without the device.

I purchased a Krups Mini Me Nescafé Dolce Gusto coffee machine, opened it up, placed it on the kitchen work surface and it rocked back and forth. Obviously not right. Contacted Krups customer service who promised to get back and didn’t. Contacted them again and was told to go back to retailer and change. Did this and it’s the same problem. There is obviously a manufacturing problem either in the moulding or feet of the machine. Krups told me to change it again or go to Nescafé Dolce Gusto who said all they can do is arrange a repair. The machine is only days old. Not an acceptable response. Krups customer service is appalling but there’s no one to complain too. Would I ever purchase another Krups product? absolutely not.

AVOID AVOID AVOID!! Ordered accessories for our coffee grinder on the 18th September... the order was lost by Evri.. contacted customer services after a week, they advised Evri would deliver it, they didnt... then it took four weeks to establish we did not receive it and they advised a replacement would be sent out after five weeks and we are still waiting. There is another order number which does not correlate to an order? I emailed raising a case, in response they have sent emails to the relevant department as they are not able to ring them? And still we wait... I have called twice as they are now ignoring case emails, I have called the company SE Groupe and left a message on their complaints answer machine, they have not called back, I called again this afternoon the latest update from 'John' is the person who deals with this is not in the office today so he will call me back in the morning... he assures me that he will resolve this issue... and still they continue to apologise... you cannot apologise for something and then continue doing the same thing as it negates your apology, John wont even admit that this is not a reasonable timescale for dealing with my complaint, they ignore emails and there is no way to escalate the complaint, this is what happens when customer services are farmed out to employees who are not allowed access to systems and have to rely on emailing the relevant people to resolve issues, nothing gets resolved, barriers to resolution are created and customers get frustrated and then they have to record messages for customers stating they will not tolerate customers verbalising their frustrations... maybe if they resolved issues in a resonable timescale customers would not be frustrated in the first place and would not express their displeasure and frustration at getting nothing resolved... order placed on the 18th September and still we wait... Product was Which recommended, shame Which do not review customer services... I will never buy a Krups product again!!!

Good products crap website. Coffee machines are great, however, the Krups website is the most unuser friendly website going, slow and unresponsive at best, Could do better.