Stay away from any sweet talk by KparKconseil.ch
It started off with a young lady that rang the bell of our apartment. She presented herself as having been appointed by our commune, in order to verify whether our internet access speed could be improved. She proposed to book on our behalf an appointment for a technician that was supposed to verify our cable installation. We accepted.
We received the visit of a young male that presented himself as consultant on behalf of "K par K Conseils". He was not a technician, but rather a marketing agent. He very quickly offered us to have our internet+TV+telephone fix contract with UPC migrated to Sunrise. In doing so, he told us, our cable speed will improve (1000 Mb/sec as opposed to our current 600 Mb/sec, with UPC), that we shall continue enjoying the same number of TV channels, all that for about 12 CHF per month less than our current payments. This new contract, so he said, would start as of the end of February 2024.
To my surprise, within a few hours we received an email from Sunrise congratulating us for our new contract, accompanied by an invoice that was more than double our current payments! It also mentioned that this new contract with Sunrise takes effect immediately, for the following 24 months.
Essentially, we were conned and are left with the trouble of undoing what has been done with false presentation and empty promises.
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11 December 2023
After numerous phone calls to UPC and to Sunrise, asking that our UPC contract be reinstated, we were told that this was not possible since our UPC file has been removed and that Sunrise did not have anything to do with our service.
To our great surprise, on Saturday 9 December at 11:30 our internet/TV and phone fixed ceased to operate. The TV screen displayed a message welcoming us to Sunrise! We have also lost all the TV programs that we had saved (with UPC) for later viewing.
Once again, phone calls and many hours spent only to be told that they were unable to do anything during the weekend. “Please call on Monday morning”, so they advised us.
Calling on Monday morning, all we could get is a promise that within the next three (3) business days our services would be restored.
We asked for an email address where we could lodge a complaint. We were told that there is NO such thing and that we could only write to the postal address that appears on our invoices.
What a saga!
How wonderful is the world that we are living in?
A large, well-known nation-wide telecommunication company gets away with NOT providing their customers an online, or an email service for the purpose of lodging complaints. I am of the opinion that the provision of such service should have been enforced by law. Obviously, it is not!?
We have decided to terminate our UPC/Sunrise contract and we shall enroll with their competitor, in hope that we do obtain better service.