Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more
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Review summary
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Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more
Company replied
The website for this company is clear, elegantly designed and easy to navigate. I purchased an opal flat back stud and it arrived quickly in lovely packaging. I had made a mistake in my order, so reac... See more
Company replied
I purchased a pair of earrings which unfortunately arrived with a part missing. I emailed the company and although they did take a couple of days to respond they apologised, then quickly rectified t... See more
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4.2
Great
200 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 month
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The worst seller ever
The worst seller ever – zero communication. The earring was extremely poor quality. I do NOT recommend buying from them.
I returned the product in perfect condition, but now the only update I’ve received is:
“Shipment held by customs awaiting information from the recipient.”
No help, no response. Avoid this seller.
6 July 2025
Unprompted review
Reply from Kosinerjewelry
We’re always working to improve quality and service. We’d love to help — feel free to contact us directly. Customer Serivice Email: service@kosinerjewelry.com
We offer 24/7 Customer Support, and our team responds to emails promptly and works to resolve issues around the clock.
Terrible customer service
I purchased quite a few earrings the other day. The hoops were broken I emailed straight away and had no response. Type of company that want to take your money and not support you. Wouldn't shop here again and wouldn't recommend.
10 July 2025
Unprompted review
Reply from Kosinerjewelry
We’re here to help and can refund the damaged items.We’d love to help — feel free to contact us directly.
Customer Service Email: service@kosinerjewelry.com
Original poor customer service has vastly improved.
Update January 2026: I would like to update my review again. It would appear the company have upped their game and improved their customer service. I would like to mention they sent me my original order that I placed free of charge as well as a full refund. I am happy with how they resolved my problem
Update dec 2025: the company have contacted me twice asking me to update or remove this review. I finally received a refund almost two months after my original purchase with a simple screenshot of a refund. I thank the company for finally giving it to me but I still stand by how it should not have taken so long and me being ignored by them in multiple platforms. It's like the tables of have turned now they are trying to chase me. Although it appears they may possible have improved their service now, I will not purchase from this company again.
Very bad. So not buy from here. Ordered on June 9th . Was due for delivery June 20th. Still not turned up. Was told I need to wait 30 days for a refund for my parcel to be deemed as lost. Been over 30 days and they said they would refund me 5 days ago on 2 days time. No refund and no response to any emails.
16 July 2025
Unprompted review
Cheap goods from China
Cheap goods from China, a total rip-off, and absolutely terrible service. Save your money and don't shop here! NO STAR AT ALL.
1 June 2025
Unprompted review
Reply from Kosinerjewelry
We’re always working to improve quality and service. We’d love to help — feel free to contact us directly.
Customer Service Email: service@kosinerjewelry.com
I'm so disappointed in the stone…
I'm so disappointed in the stone quality. I can tell it's not a real and just a lookalike made with glass. the moss agate i got isnt even slightly green to begin with. other than that i think the quality is ok....
25 June 2025
Unprompted review
Reply from Kosinerjewelry
Dear Ms. Melisa,
Thank you for taking the time to share your shopping experience. We truly value your feedback and sincerely apologize that the product did not fully meet your expectations.
We would like to take this opportunity to clarify that moss agate is a 100% natural gemstone, not man-made glass. As a creation of nature, each piece of moss agate is completely unique—its “moss-like” patterns, color intensity, and distribution naturally vary from stone to stone. This individuality is part of the natural beauty of the gemstone, which means it cannot be as uniform in color or pattern as a standardized, manufactured product.
We understand your expectations regarding color, and we acknowledge that natural gemstones can sometimes differ slightly from one another. We always strive to represent our products as accurately as possible. All product photos are taken from real items; however, differences in lighting and screen displays may also cause subtle visual variations.
We have already reached out to you via email at service@kosinerjewelry.com
and would be happy to further discuss the situation and offer a satisfactory solution, such as an exchange or a refund. Your satisfaction is very important to us, and we sincerely hope to have the opportunity to make this right for you.
Thank you again for your understanding and valuable feedback.
Thank you,
Kosiner Jewelry Customer Support Team
Do not purchase!
Do not purchase!! Scam website that don't reply to return requests. They essentially sent me prop doll earrings. That were tiny and completely unfunctional as the ball bearing ends were not removable
29 May 2025
Unprompted review
Reply from Kosinerjewelry
We can definitely help with a return and refund! Send your order number to our email.
Customer Service Email: service@kosinerjewelry.com
Cheap Stuff
The jewelry is very low quality and they won't help you with the return.
18 April 2025
Unprompted review
Reply from Kosinerjewelry
Dear Ms. Stefanie G.,
Thank you very much for taking the time to share your shopping feedback. We sincerely apologize that the product you received did not meet your expectations, as well as for the after-sales difficulties you previously experienced. Listening to our customers is extremely important to us, and your review has prompted us to carefully review and improve our service processes.
We would like to clearly assure you—and all customers who are reading this—that we have fully optimized our after-sales service policy. If there is any quality issue with a product, we fully support free returns and refunds, and we are committed to ensuring that situations where returns are not accepted do not occur. Our goal has always been to provide every customer with a smooth and satisfying shopping experience.
We have already reached out to you via our support email at service@kosinerjewelry.com
, and we would truly appreciate the opportunity to review the details of your order so we can properly resolve any remaining concerns or provide further assistance. If you still have any unresolved questions, please feel free to contact us directly at any time.
Thank you again for your valuable feedback—it helps us continue to improve. We sincerely hope to have the opportunity to serve you better in the future.
Warm regards,
The Kosiner Jewelry Team
Super fast delivery
Super fast delivery, comes in a lovely gift box and bag. Great customer service.
16 April 2025
Unprompted review
Reply from Kosinerjewelry
Hi Julie Johanna,
We’ve improved our Customer Supportsince then! If you still need help, send your order number and we can help with a refund.
We can definitely help with a return and refund! Send your order number to our email.
Customer Service Email: service@kosinerjewelry.com
Great quality for the price
It took some time for the international package to arrive but they processed it super fast. Also, I do get the best quality for the bucks. They always have some kind of promotion going on. If not on their website, then their social media's got a code somewhere. That's how I got my 14k solid gold studs at a discount at least 😂
19 March 2025
Unprompted review
Lost a stone in a earring
Lost a stone in a earring, didnt get a new, they only have 3 month (!) garanty.
10 April 2025
Unprompted review
Reply from Kosinerjewelry
Hi Camilla Fröberg,
We tried contacting you three times via email after you reported the issue, but have not received a reply from you.
Let us help ship the missing items or issue a partial refund — your choice! Reply to our email and let us know.
Customer Service Email: service@kosinerjewelry.com
I have purchased from this company…
I have purchased from this company twice now and I just discovered it a month ago. I have worn my earring stack everyday for the past month and it has not tarnished at all! No irritation or itching ever either! The earrings are very secure for the most part, but I had a pair fall out and I worked with a very helpful and nice employee who bared with me for a couple days and is now sending me a pair of earrings for free! This is my favorite jewelry brand by far and I get compliments on my stack everyday and I recommend their brand to all of my friends and anyone who asks. :)
9 April 2025
Unprompted review
Order at your own risk x
Asked for them to cancel my order before it was shipped, no reply on their emails, WhatsApp or live chat for days, they reply back to me AFTER it’s been shipped out and it’s too late to cancel… I asked if I can return it and they recommended to give it to friends/ family! I need a refund not give it away! Very bad company, don’t buy
Edit: almost a year later they have refunded me
Edit again: they have given me a $20 gift card as an apology. Now this is what good customer service is! ❤️
29 January 2025
Unprompted review
Reply from Kosinerjewelry
Hi,
We’ve improved our Customer Supportsince then! If you still need help, send your order number and we can help with a refund.
Customer Service Email: service@kosinerjewelry.com
Belgium
Belgium
Timely delivery
Good quality
Earrings (loops) look beautiful
A bit worried about the firmness of the closing but I'm wearing them now 48h non-stop and they're still in. Hope it stays like this
2 December 2024
Unprompted review
Love them so much
30 September 2024
Unprompted review
I regret about this purchase
I regret about this purchase. I payed for some jeweleries and they send my the half of them. And the worst of all is that they don't answer to my emails. Be careful.
18 September 2024
Unprompted review
Reply from Kosinerjewelry
Hi Άννα Ευθυμίου,
Thank you for reaching out. We appreciate your feedback. Our website lists this item as a single earring, which we understand can be confusing, and the reason why you received thehalf of them. We are updating the product description to make this clearer. If you are not satisfied, we can quickly process a full refund for you.
Customer Service Email: service@kosinerjewelry.com
They have the best jewellery that I…
They have the best jewellery that I ever wearer . Great material and looks stunning 🫶
18 July 2024
Unprompted review
the jewels are wonderful
the jewels are wonderful, I wear them continuously. I take a bath with them and they don't turn black. looks flawless
21 June 2024
Unprompted review
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