Kosinerjewelry Reviews 

197
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and beautiful appearance of the jewelry, noting its comfort and suitability for sensitive ears. Many people are delighted with the products, highlighting the premium packaging and the luxurious feel of the items. Reviewers consistently commend the customer service team for being helpful, responsive, and professional in resolving issues and valuing their customers. However, some customers also noted concerns regarding product sizing, finding items too small or not fitting as expected. A few other people also felt that the product quality or appearance differed from expectations, mentioning issues like incorrect color, perceived low quality, or missing stamps. Additionally, some reviewers experienced slow response times or difficulties with order changes and returns.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the beautiful, high-quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the jewelry as beautiful, perfect, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting their kindness,... See more

Order

People report ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Response time

Customers had ambiguous experiences with response times, with many reviewers praising the quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought three earrings from kosiner. Two seem good and excellent for the price (although I've only had the earrings for a couple weeks so can't say if they'll tarnish or are proper 14k gold as sold... See more

Company replied

Rated 4 out of 5 stars

Edit to my review: customer service reached out to me and solved my issue. Thank you! Very poor customer service experience. I ordered two items and just a few minutes after ordering I realised th... See more

Company replied

Rated 4 out of 5 stars

Order# KS45459 Bought a pair of Open Huggies earrings on the site a week ago. I was very disappointed on receiving the items as they are far too small/tiny to even hold down to, let al... See more

Company replied

Rated 5 out of 5 stars

The website for this company is clear, elegantly designed and easy to navigate. I purchased an opal flat back stud and it arrived quickly in lovely packaging. I had made a mistake in my order, so reac... See more

Company replied


4.2

Great

TrustScore 4 out of 5

197 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(197)

165 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMERS

This company is a scam!! They are not based in Hong Kong and send the wrong cheap products. Customer Service does not exist. This is a fake company and product. BUYERS BEWARE!!!

1 September 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.

Rated 1 out of 5 stars

I do not recommend

I do not recommend! Especially the hoop earrings, they are not staying closed and the part that goes through your ear is so thin that is bending easily.
It’s not worth the price at all!

16 September 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.

Rated 5 out of 5 stars

I had an issue with my order at first

I had an issue with my order at first, but the customer service team at Kosiner Jewelry handled it very professionally. They carefully reviewed my case, approved the return, and processed a full refund without any problems.

What impressed me most was that, despite the initial difficulties, they eventually went above and beyond to make things right. This shows they truly care about customer satisfaction.

Thank you for resolving my situation — I really appreciate the support and fairness.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service I love kosinerjewelry I…

Amazing service I love kosinerjewelry I love all their pieces. I’ve purchased about 7 times now and bought 14k gold pieces and the quality is amazing and they are absolutely beautiful. Will always purchase from here.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

So far not impressed

So far not impressed. The earing arrived in a lovely packaging however it's so so tiny I cannot even handle it plus nowhere that it says it made of white gold. I emailed a few days ago but heard nothing so far..

9 September 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.

Rated 5 out of 5 stars

I love the products

I love the products, collected a few 14k earrings now, as well as a handy tool which makes insertion and fixing the front of the earring very easy process.
Always quick delivery to the UK, and we'll packed to include product pouch, box and gift bag.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

The best products ever

The best products ever! They are beautiful, versatile, and incredible pieces of jewelry. Their quality is fantastic—I’ve had mine for years and they still look brand new. They’re water-resistant, durable, absolutely stunning, and always make a great impression. I’ve always received so many compliments on them.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

14k white gold piercing

I bought a 14k white gold piercing 2 month ago and I‘m wearing it ever since! Shipping and delivery was fast! Packaging so nicely done and the piercing itself is so beautiful and sparkly! Will definitely order more👍🏻

8 July 2025
Unprompted review
Rated 4 out of 5 stars

I have purchased from both their 14k…

I have purchased from both their 14k gold and ‘regular’ collection. Both extremely pretty. The regular item (a necklace) looks good but does not seem to be of extremely good quality- however, as I only paid about £15 I do not expect it to last decades. It is a very pretty, lovely accessory.
However, the 14k gold range was a pleasant surprise- it is real gold and is very well made. I got a stud earring with lab diamond and love it. Definitely a real deal, I have compared it to my diamond ring. I will definitely purchase from them in the future.

1 September 2025
Unprompted review
Rated 2 out of 5 stars

Slow customer service

KS24759 Jewelry has fallen out of earring and havent had them long. Customer service was very slow, id emailed, messaged on chat from website and instagram. I even posted a comment on their post and they deleted it.

10.10.25 I have now had a response and issue resolved.

1 September 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

We’re truly sorry about your experience and the frustration it caused. Please share your order number so we can look into this immediately.

If confirmed as a product issue, we’ll gladly issue a full refund.

Thank you for your feedback — it helps us improve.

Rated 1 out of 5 stars

Will not give a full refund on a damaged item

An earring arrived broken (1 of a set of 3). Have only offered a 50% refund as only one earring is damaged. On saying this was unacceptable as wanted the full set, they no longer reply to emails!

31 July 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

We’ll make this right — we can process a full refund for the set. Just reply to our email or message us directly.

Customer Service: service@kosinerjewelry.com

Rated 1 out of 5 stars

Still awaiting a refund for the product…

Still awaiting a refund for the product I received which is essentially a defected broken earring. No communication from the company. Stay away !!! Don’t waste your money !!!!

17 August 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

We’re truly sorry to hear about your experience and we sincerely apologize for the frustration caused. Could you please provide us with your order number so we can locate your purchase?

If it turns out to be an issue with our product, we will be more than happy to arrange a refund for you right away.

Thank you for your feedback — it helps us improve.

Rated 1 out of 5 stars

Scammer

This is a horrible company , a 100% scammer! You pay with no item and someone will signed for you that you receive the order.

29 July 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

Thank you for alerting us. This is a serious matter. For your security, we strongly recommend that you immediately contact your bank to report the unauthorized transaction and inquire about chargeback procedures. They are best positioned to secure your account and assist with the refund process.

Rated 5 out of 5 stars

I'm a happy repeat customer

I've purchased from them four times now, all 14K solid-gold jewelry. I am very sensitive to any metal other than gold and titanium, so I know what I got from them is the real deal. Absolutely love their designs and quality, and found paying for express shipping worth it.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

The worst seller ever

The worst seller ever – zero communication. The earring was extremely poor quality. I do NOT recommend buying from them.
I returned the product in perfect condition, but now the only update I’ve received is:
“Shipment held by customs awaiting information from the recipient.”
No help, no response. Avoid this seller.

6 July 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

We’re always working to improve quality and service. We’d love to help — feel free to contact us directly. Customer Serivice Email: service@kosinerjewelry.com

We offer 24/7 Customer Support, and our team responds to emails promptly and works to resolve issues around the clock.

Rated 1 out of 5 stars

Terrible customer service

I purchased quite a few earrings the other day. The hoops were broken I emailed straight away and had no response. Type of company that want to take your money and not support you. Wouldn't shop here again and wouldn't recommend.

10 July 2025
Unprompted review
Kosinerjewelry logo

Reply from Kosinerjewelry

We’re here to help and can refund the damaged items.We’d love to help — feel free to contact us directly.

Customer Service Email: service@kosinerjewelry.com

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