Ordered a bed cover(hoeslaken) on sale, arrived and was excited to use them. Undeniably it must have been one in a million chances to obtain a laundry damage or fabric defect after meticulous washing... See more
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I've had the skin treatment with van Ilse since 2018. So far so good. The treatment is always tailed to my needs. I am always given with some useful tips to take care of my skin and health. The... See more
Unfortunately, the product I received was thinner than advertised. We can see the outside light from inside. Unfortunately, this misled us.
I was impressed by the way my problem with a computer was treated and monitored. After 3 working days of returning the device to the company, received it back in Belgium.
Company details
Information provided by various external sources
Koopjedeal; Iedere dag bijzondere aanbiedingen die slechts korte tijd beschikbaar zijn. Van Boxspring tot USB-kabeltjes, we hebben het allemaal!
Contact info
Gentseweg 5 , 2803PC, Gouda, Netherlands
- 0851309185
- klantenservice@koopjedeal.nl
- koopjedeal.nl
3.8
Great
7K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Ordered a bed cover(hoeslaken) on sale
Ordered a bed cover(hoeslaken) on sale, arrived and was excited to use them. Undeniably it must have been one in a million chances to obtain a laundry damage or fabric defect after meticulous washing care. I have sent an e-mail to Koopjedeal customer service and after one working day with video as proof,Jessy from Koopjedeal responded with not much a do and a swift arrival of a new product was at my door a day after. I am speaking of my experience and it was such an excellent job of the company. I am looking forward and encouraging people who are reading my review that it's good to be enthusiastic buyers from their website. Products are legitimate and quality wise. More success to you Koopjedeal team for a wonderful customer service!
31 March 2026
Unprompted review
Reply from Koopjedeal
Thank you so much for sharing your wonderful experience! We're really glad to hear you were excited about your order and that it arrived quickly. We completely understand how surprising it can be when something unexpected happens after careful use, and it’s great to know our customer service was able to support you smoothly. Fantastic to hear that Jessy could assist you so efficiently and that a replacement reached you so quickly! Your kind words and recommendation truly mean a lot to us!
Met vriendelijke groet,
Team Koopjedeal
This company has been spamming my…
This company has been spamming my clients email no matter how much we try block it. There's no unsubscribe at the bottom of emails.
25 February 2025
Unprompted review
Reply from Koopjedeal
Dear Stella,
We sincerely regret to hear about this frustrating experience. That is absolutely not the experience we want for anyone, and we truly appreciate you bringing it to our attention.
Please send us an email at klantenservice@koopjedeal.nl with the affected email address, and we will personally ensure that it is unsubscribed from our mailing list. Your time and patience mean a lot to us, and we truly apologize for any inconvenience caused.
Looking forward to resolving this for you.
Team Koopjedeal
Won't stop spamming me with emails
Won't stop spamming me with emails. I unsubscribed the first time they had a "going out of business sale" months ago. Tried to unsubscribe a couple of times after that. Finally just marked it as spam. Totally unacceptable behaviour. Can't we report this somewhere?
10 January 2025
Unprompted review
Reply from Koopjedeal
Dear Pieter,
Thank you for contacting us. We sincerely apologize that you are still receiving emails from us despite your previous unsubscribe requests.
We value your privacy and understand your frustration. We are investigating this issue and will take steps to ensure you are removed from our mailing list immediately.
To help us resolve this issue as quickly as possible, could you please send an e-mail to klantenservice@koopjedeal.nl with your e-mail adress?
We appreciate your patience and understanding.
Sincerely,
Team Koopjedeal.nl
I never received my package and I sent…
I never received my package and I sent you an email I didn’t get any response
15 October 2024
Unprompted review
Reply from Koopjedeal
Dear Christine,
I'm sorry to hear that you haven't received your package and haven't received a response to your email. Please reach out to our customer service at klantenservice@koopjedeal.nl with your order details, and we'll make sure to assist you as quickly as possible. Thank you for your patience!
With kind regards,
Team Koopjedeal.nl
False advertising
False advertising. Bad service support.
Added on July 2:
The comment from the company is straight up a lie. I gave additional info. I also had contact with support that gave me to resolution options to basically fix problems myself.
23 June 2024
Unprompted review
Reply from Koopjedeal
Beste meneer/mevrouw,
Dank voor uw review.
Wat vervelend dat uw ervaring met onze webshop zo negatief is geweest, dit is uiteraard niet de bedoeling. Helaas hebben wij geen reactie gehad van u nadat wij u verzocht hebben om ons meer informatie te geven over de situatie. Wij willen u vragen om alsnog contact op te nemen met ons zodat wij u verder kunnen helpen.
Met vriendelijke groet,
Team Koopjedeal.nl
5 weeks delay in receiving items
I ordered two items, but only one arrived. I did not receive any notification about the second item. After waiting for two weeks, I wrote to customer care to inquire about the missing item. They responded by saying that the relevant department will contact the supplier. However, after another week passed, I did not receive any update.
In the meantime, I received a notification from Billink asking me to pay for the items that I have not received, or else I will be charged a fine. I wrote to customer service again, and this time they said that the issue has been escalated. However, I received another notification from Billink asking me to pay again.
Overall, it has been a horrible experience, and I am still waiting for the missing item to arrive.
12 April 2024
Unprompted review
Reply from Koopjedeal
Dear Nidhi,
Thank you for your review.
We are sorry to hear that your experience with our webshop has been bad, sadly we found out that there was a problem with some orders. The problem was that they would appear as normal in the system, but our warehouse did not receive some orders, the problem is being fixed at the moment and your order wil be sent to you as soon as possible.
We are very sorry for the extreme delay.
With kind regards,
Team Koopjedeal.nl
What you guys should know
What you guys should know, the delay in processing and shipping is caused by one thing, they sell many things from china. even with express shipping it takes 1-2 weeks till the product from there arrives. after that they have to ship to you. my advice, before buying expensive things there check chinese marketplaces and their " up to 90% korting" becomes a joke in it self. they buy cheap and add a hefty profit on top. all they are are resellers or better said a dropshipping company mostly for chinese goods.
8 March 2024
Unprompted review
Reply from Koopjedeal
Dear Sir/Madam,
Thank you for your review.
We are sad to hear that you have had such a negative experience with our website. We asked about more details about your order, sadly we have had no response from you and can't find your order without more information. We hope that you can contact us via e-mail (klantenservice@koopjedeal.nl) and refer to this review. This way, I can get in direct contact with you and hopefully turn the bad experience into a positive one.
With kind regards,
Team Koopjedeal.nl
Loved the luxury curtains I bought and…
Loved the luxury curtains I bought and ladder . Was top quality
9 February 2024
Unprompted review
Na een paar complicaties is de levering…
Na een paar complicaties is de levering en service heel goed geweest. Chapeau!
15 January 2024
Unprompted review
Is this a scam?
The claim of sending next day is a lie. Their customer service is non existant. Automatic replies by AI on emails. Pretty much money gone and 15 days later, received nothing. No customer support
20 December 2023
Unprompted review
Reply from Koopjedeal
Beste heer/mevrouw,
Hartelijk dank voor uw review.
Helaas hebben wij geen gegevens van u mogen ontvangen om dit probleem verder uit te zoeken.
Graag ontvangen wij van u uw ordernummer zodat wij contact kunnen opnemen voor een passende oplossing.
Mocht u verder nog vragen hebben dan hoor ik het graag.
Met vriendelijke groeten,
Team Koopjedeal.nl
Its a scam website!!!!
They deliver to me the Item with missed parts, I have returned the item and they refund me back less money of what I have purchased, customer service is absolute inexistent!! stay away from this platform!!!!
21 December 2023
Unprompted review
Reply from Koopjedeal
Beste heer/mevrouw,
Hartelijk dank voor uw review.
Wat vervelend om te horen dat uw retour niet goed verwerkt is. Dit is natuurlijk niet de bedoeling.
Graag ontvangen wij enkele gegevens zodat wij kunnen kijken naar een passende oplossing.
Wij horen graag van u.
Met vriendelijke groeten,
Team Koopjedeal.nl
I shame on youwould give your
I would give your
Company a zero you are a big let down bern waiting on a smart tv since 30 November for sint still not arrived ridiculous and feel i have been robbed the customer service isnt the greatest either shameful company
9 December 2023
Unprompted review
Reply from Koopjedeal
Beste heer/mevrouw,
Hartelijk dank voor jouw review.
Wat vervelend om te horen dat je niet tevreden bent de levering.
Graag ontvangen wij jouw ordernummer zodat wij contact kunnen opnemen en samen tot een passende oplossing kunnen komen.
Wij horen graag van je.
Met vriendelijke groeten,
Team Koopjedeal.nl
The product i received is different…
The product i received is different than what i chose!
The order was lost, and it took almost 10 days to arrive.
I decided to return one of the items, which was €22, i paid the shipping fees and git back €9 from the amount. So total loss of €16,95 and item returned.
I contacted the customer service several times but no surprise, poor service with no knowledge of customer satisfaction.
My order was around €120 in total.
Order No. #545793159
Never again.
6 January 2023
Unprompted review
Reply from Koopjedeal
Dear customer,
We apologize for the inconvenience you've faced with your recent order. We're sorry to hear about the discrepancies and the challenges you've encountered.
Unfortunately, we currently don't have specific details about your order, making it difficult for us to investigate and address the issue promptly. To assist you better, could you please provide us with your order information? You can reach out to us at [contact details] or email us at [email address].
We value your feedback and are committed to resolving this matter to your satisfaction. Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Team Koopjedeal.nl
I received a faulty item and I had to…
I received a faulty item and I had to pay €8 to send it back via PostNL. I wrote to them to complain as nowhere in the world one has to pay to return an item that’s not working. They replied promptly and offered to give me a full refund. I’m looking forward to receiving it and will update my review.
8 November 2023
Unprompted review
Na dat ik bang was is de survis goed!!
19 October 2023
Unprompted review
I order e-bike close to two weeks now…
I order e-bike close to two weeks now not delivered, I didn’t even receive confirmation order message
22 September 2023
Unprompted review
Reply from Koopjedeal
Dear Sir/Madam,
Thank you for your review.
We are sorry to hear that your order was not delivered on time. Our sincere apologies for this! Of course we find it important that you receive your order within the delivery time.
In our system we see that your e-bike was temporarily out of stock. Meanwhile we see that your order was shipped and delivered last week. If you want to speak us about this or if you have any other questions, you can (as always) contact us by phone or email. We find it important to help and inform you as a customer in a progressive and positive way!
If you have any further questions or comments, we would love to hear from you.
With kind regards,
Team Koopjedeal.nl
Professional skin treatment
I've had the skin treatment with van Ilse since 2018. So far so good. The treatment is always tailed to my needs. I am always given with some useful tips to take care of my skin and health.
The staffs there are very friendly, professional and supportive.
I enjoy my every moment at van Ilse.
14 July 2023
Unprompted review
This is a five stars support
This is a five stars support. I ordered a product which was damaged by the courier and the support replied to my email, and replaced it in no time
14 April 2023
Unprompted review
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