KomodoReviews 

116
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, design, and overall make of the clothes. Many appreciate the unique and stylish nature of the items, often highlighting their comfort and durability, with some mentioning items lasting for several years. The customer service is frequently described as superb, efficient, and friendly, with issues being resolved swiftly and without hassle. While many reviewers experienced quick delivery, some people were dissatisfied with the delivery service, citing slow shipments, unexpected delays, or issues with specific couriers. Additionally, a few customers noted problems with sizing, finding that items did not fit as expected despite ordering their usual size.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many consumers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, consistently praising the amazing and beautiful clothes,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as very good,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shirts are great. Unfortunately all sizes didn’t not fit me. I ordered M but were still too big for me. Delivery with DPD was a nightmare and I really hope they changing couriers

Rated 4 out of 5 stars

My last experience was great,because I love the clothes from Komodo! They are stylish and not so much expensive… My last buy where some trousers, I love them. Thank you all

Rated 4 out of 5 stars

Great jumper, although a bit expensive. Delivery was a bit slow.


Company details

  1. Fashion Designer
  2. Clothing Store

Written by the company

THE ORIGINAL ETHICAL FASHION BRAND SINCE 1988 - Like you, we believe the simple actions we make today can have a huge and positive impact on the future... At Komodo, we are dedicated to creating clothes that are sustainable and don’t have a negative impact on the environment. We are passionate about protecting and nurturing our planet, but we also love fashion and don’t believe the two need to be mutually exclusive. Why can’t we look great whilst fighting for the world we live in?!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

116 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(116)

47 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst Experience I've Had With Online Shopping

Made an order with Komodo, and nothing happened. The money came out of my account, but that's as far as I've got. No updates, nothing. Attempts to contact them have proven futile. At this point, I'll accept the loss of the money if only to spread the word about how dire they are. My only regret is that I have to give them at least 1 star.

2 December 2019
Unprompted review
Rated 3 out of 5 stars

Great ethical credentials

Great ethical credentials, yet from my personal experience I never end up wearing them as they don’t really suit me as as an individual no matter how Organic and comfortable they are, had to donate hardly worn new clothing in the end. With any ethical and pre loved clothing it has to suit you, get used / worn and most importantly ‘bring you joy’. If in doubt let it go and pass it on to a good home. Like the brand but it’s not for me.

16 September 2019
Unprompted review
Rated 5 out of 5 stars

This is a superb ethical brand company

This is a superb ethical brand company. I ordered two pairs of organic linen joggers and they were superb quality. There was a control issue where one had an incorrect label sewn in and their customer service team were so helpful.

21 November 2018
Unprompted review
Show reviews in all languages. (116 reviews)

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