koiosshop.com Reviews 453

Purchased almost a year ago and abs had a slight malfunction. Company was great about replacing the parts and honoring their warranty. Great customer service and seamless transaction.

I had some issues with my Koios purchase and the customer specialists, Carla, was very helpful. Great customer service.

Purchased a Koios vacuum sealer. Nice features, great tech support, and a very good price. Comes with a one year warranty. Hopefully it will last longer than another famous name brand that I was using.

I had a problem with an item and the customer service rep was extremely helpful in resolving the issue

I bought a Koios 5-in-1 hand blender from Amazon earlier this year. We loved using it but 3 months after first using it, one of the attachments from the main motor unit became stuck in the chopper lid, making the blender motor unit unable to attach to anything apart from the chopper.
I contacted Koios and they were very helpful. Rey, the customer representative I communicated with, asked me to upload a quick video of the problem and they sent me a new replacement hand blender set right away. I appreciate the help I received and the quick response time.

I needed assistance with my gift claim and Rey the agent was very helpful! Even when I didn’t respond on time he informed me that he had to assist other customers however I could still send message; and gave an approximation of the time wait for him to respond to any of my questions that need more information or verification. He was mannerly, patient and Very helpful! Excellent customer service.

This review is for my experience with Russel, the support team member who received my call the second time I called. He is very polite and responsive. He is also knowledgeable and very willing to help. He emailed me the information I needed and responded to every email I sent. According to him, my claim has been submitted so I’m just waiting for the replacement unit now. So well see and I hope they come through.

The scale does everything promised. We even used it to teach our granddaughter some math. She gave her sister 38 ml of water and then asked her it she wanted another 38.
And customer service was excellent.

Fast and efficient help. Very polite

Wonderful! The product was great, as well a good customer service.

Quick and kind service
She did an excellent job

I couldn't register my new vac-sealer due to some error. The chat agent was able to register for me without issue. Very friendly service.

I would like to give 5 stars to Joy who helped me solved the problem. I lost the juicer filter. I tried to find the part online, however, I failed. Luckily, Joy provides an Amazon link where I can purchase the part. She is supportive and sufficient.

I had a problem registering the hand blender set. I was immediately assisted by the support person, Ton. They managed the problem and solved it. Super experience.

It was great! Feith really helped me out to activate my warranty and kindly guided me through the full process, also helped me to claim my gift so Im very happy, it was quick and easy!

Awesome customer service. Way better than expected and impressive and quick and knowledgeable

A pieces of my juicer broke, I got the help that I needed and the replacement arrive a few day latter even thou I was told it might take weeks.
Very happy with the service I got
Thanks so much 😁
Catalina

I was extremely satisfied with the help Ton provide today. It was fast and easy to get my warranty activation set up. Thank you Ton for your wonderful service!!! 😁👍👍👍

This is the first bullet type blender I've had so I don't have anything other than my larger Ninja blender to compare it to. I'll say having used it immediately after getting it and it was very surprising. In a fraction of the time I was able to make a smoothie with hidden veggies for my autistic daughter and she loved it. She is extremely particular about the consistency and hates any chunks in her smoothies. What a huge success! Clean up was super easy. I basically just rinsed the cups out after and they were good to go. Would definitely recommend it to others!

Had a parts issue and had to use Amazon helpdesk to contact koios, but once in, the agent, Rey, was very helpful and ordered a new part under a warranty he set up. Appreciated. S Howard.