Knott Brothers Limited Reviews 164

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. The customer service is frequently highlighted as exemplary, with many people appreciating the clear communication and supportive approach from the initial contact through to the completion of services. Reviewers also commend the prompt response times and the thoroughness of the service provided. The expert surveyors are noted for their knowledge and attention to detail, often identifying issues that customers would have missed. The reports are consistently described as comprehensive, clear, and delivered quickly, sometimes within hours of the inspection.

What people talk about most

Service

Clients share positive opinions on service, consistently praising its efficiency and professionalism from... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team for being... See more

Response time

Reviewers highlight positive aspects of response times. Customers consistently praise the prompt and quick... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the prompt responses... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the excellent communication from initial inquiry... See more

Based on these reviews

Rated 5 out of 5 stars

I was incredibly impressed with the expert that they sent out to do the snagging, he went into immense detail, picking up on things that we wouldn’t have noticed for weeks / months. The report was sim... See more

Rated 5 out of 5 stars

From the moment we made contact with Knott Brothers, their customer service and communication has been exemplary. This is the first time we've bought a new build and there's lots of information to tak... See more

Rated 5 out of 5 stars

Fantastic service from start to finish. I cannot recommend highly enough, especially if buying a new home, you ask the Knott Brothers Limited to come in and complete a snagging survey for you. They pi... See more

Rated 5 out of 5 stars

Knott Brothers were great for our snagging survey. Hollie was brilliant to deal with organised everything and was very helpful and flexible when needed. Sorin's report was extremely detailed and outli... See more

Rated 5 out of 5 stars

Communication was excellent from the first enquiry through to receipt of the report. The process was clearly explained and staff were extremely helpful and supportive in their response to any subse... See more

Rated 5 out of 5 stars

Hollie made the booking process very straightforward and efficient. When Sorin visited to carry out the survey, he was really knowledgeable, explained the snags to us clearly and even gave us some tip... See more

Rated 5 out of 5 stars

It was easy to set up our Snagging survey with Knott Brothers. Wonderful customer services with getting it all arranged. They did the survey on the day agreed. I received the comprehensive report from... See more

Rated 5 out of 5 stars

I called up to arrange for a new home pre snagging survey report and Hollie arranged for the surveyor to attend within few days. Craig conducted the detailed survey on the property and was availabl... See more

Rated 5 out of 5 stars

The whole process with Knott Brothers Limited was smooth from start to finish. Hollie was incredibly helpful, promptly responding to all my queries and arranging a date and time that suited me.... See more

Rated 5 out of 5 stars

Couldn’t fault it. Hollie was fantastic from start to finish. We had to move the date of our visit 3 times due to delays on the house completing and she rescheduled and responded to us within minutes... See more

Rated 5 out of 5 stars

Hollie and the team at Knott Brothers smashed it out the park for us. We really had some issues going forward with our new house and had some real push back from the developer, Hollie helped us... See more

Rated 5 out of 5 stars

Highly recommend for a new build snagging survey, the work and support received was excellent and I couldn’t fault anything. I had contacted a few different surveyors and Hollie replied to my e... See more

Rated 5 out of 5 stars

Hollie was brilliant getting a survey booked in and really flexible for our time restraints after completing. The surveyor was really thorough and gave excellent advice, picking up much more than we c... See more

Rated 5 out of 5 stars

Booked my snagging survey with Hollie. Hollie was extremely helpful and nothing was too much trouble for her to sort out. Craig who carried out the survey did a very thorough inspection and produc... See more

Rated 5 out of 5 stars

Hollie was great from start to finish. She provided a competitive quote and then managed the whole process to get my new home surveyed quickly. The report itself was excellent. It was delivered by... See more

Rated 5 out of 5 stars

After I made the initial contact my case was handled by Hollie the customer service I received was excellent. I hired Knott Brothers to complete a snagging survey on my new build property the surveyor... See more

Rated 5 out of 5 stars

Hollie and Craig were an absolute joy to deal with for snagging of my new build. Sorin’s report was promptly delivered on the same day and was comprehensive, easy to understand and meticulous. Craig w... See more

Rated 5 out of 5 stars

From 1st contacting Knott Brothers, they were exceptionally professional, & expeditious in their approach. Done with personal touches that further makes a business stand out. If I ever moved again, I... See more

Rated 5 out of 5 stars

Knott Bros exceeded our expectations. Hollie was amazing and responded to our emails immediately. The report, with supporting photos, was received on the day of the survey. It was easy to understand... See more

Rated 5 out of 5 stars

Fantastic company to deal with, Hollie was superb, very helpful and responsive to my emails, I had a response and answer to any queries within the hour day and night. Report came back same day and was... See more

Rated 5 out of 5 stars

Great experience with this company. I hired them to compete a snagging survey on a new build. Hollie was very responsive and arranged the survey with no issue. The report received was thorough and was... See more

Rated 5 out of 5 stars

From booking the survey in to receiving the report, the service has been great. The report is detailed and clear and Hollie sent it to the developer on my behalf the day after the survey took place. I... See more

Rated 5 out of 5 stars

An outstanding professional company. I can not speak more highly about Knott Brothers. Adam came to my property promptly and was so knowledgeable and informative. I would recommend this company to any... See more

Rated 5 out of 5 stars

The person I initially spoke to over the phone was very helpful. The process of hiring Knott Brothers was easy & swift. They carried out the work on time as planned, gave me answers to any questions... See more

Rated 5 out of 5 stars

Knotts Brothers carried out a snagging service on my new build property, Craig was through and the report was excellent. He picked up on areas I would not have been able to and this was fantastic to... See more

Rated 5 out of 5 stars

Knott Brothers recently carried out a snagging survey for me, and I was extremely impressed with their service. The inspector was incredibly thorough and checked every detail so meticulously that I... See more

Rated 5 out of 5 stars

At short notice Hollie organised our appointment with the builder for a snagging inspection on our new house. Craig carried out the inspection and emailed the report to me the same day and forwarded... See more

Rated 5 out of 5 stars

Great experience from start to finish. Hollie was excellent as the main point of contact—organised, responsive, and kept everything running smoothly. The two surveyors were punctual, professional, a... See more

Rated 5 out of 5 stars

We were very pleased with their service. Despite the short notice, they were able to arrange the snagging inspection promptly.

Rated 5 out of 5 stars

Excellent from start to finish. The arranging of the visit was very simple, competitively priced and the Surveyor was really efficient, thorough and engaging, with the full report being sent lat... See more

Rated 5 out of 5 stars

Thorough survey report received, really glad I had this done. Adam was very helpful on clarifying some points - very polite and professional

Rated 5 out of 5 stars

Great customer service, prompt responses from Holly even on a Sunday!!! We received the report really quickly would highly recommend

Rated 5 out of 5 stars

Very professional throught the whole experience from initial contact through to completion and timeliness of report. Very impressed with customer service and organisation throughout...it reminded me o... See more

Rated 5 out of 5 stars

A very thorough Snagging Survey. Extremely efficient and professional. Well worth the cost for peace of mind.

Rated 5 out of 5 stars

Everyone I spoke to was friendly. Couldn’t fault the snagger, he was very thorough and did an excellent job. 10/10 would recommend.

Rated 5 out of 5 stars

Easy from start to finish Staff Very professional and helpful Can't fault the service

Rated 5 out of 5 stars

Great service! Found lots of things we missed! Extremely polite and helpful. Would 100% recommend

Rated 5 out of 5 stars

Great service, from initial contact/ enquiry all the way to receiving my survey their response and service was just brilliant

Rated 5 out of 5 stars

All communication was perfect. Everyone involved were friendly, polite and accomodating. Very happy with the price, and efficiency of this service.

Rated 5 out of 5 stars

Superb service, all issues no matter how small identified and recorded in concise report within 24 hours

Rated 5 out of 5 stars

Outstanding service Hollie was amazing!! So attentive and helpful!!! Highly recommend!!

Rated 5 out of 5 stars

Excellent service with all communication & the report we received was extremely detailed. Highly recommend.

Rated 5 out of 5 stars

Professional and experienced surveyors. Mr Brian has got the determination to check all the points so that nothing is missed out in the report.

Rated 5 out of 5 stars

Very thoughtful and efficient administration. Professional snagger and quick turnaround for report.

Rated 3 out of 5 stars

The surveyour did a great job at looking at lots of minor snags and significant major ones. However, a lot of issues with kitchen cupboards, door stoppers and flooring that were prominent were missed.... See more

Company replied

Rated 1 out of 5 stars

Our 3 BHK property was snagged by an expert as per Knott Brothers. He talked and talked but was confused with basic tap functioning on hot and cold water. He did not even check for hot water runnin... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Building Inspector
  3. Home Inspector

Written by the company

We offer RICS Home Surveys and Accredited Snagging Surveys, so you can be confident about your property purchase and maintenance. Everyone in our company is individually qualified and accredited by RICS and/or RPSA to help you identify any concerns with a property you are purchasing or a property you own already. Use our RICS Surveys to get a clear idea of the condition of an existing residential property. Use our Accredited Snagging Reports to get full and timely remedies from the builder of your new-build home. See our website or contact us to learn about the New Homes Quality Board and the protection you can get with a Pre-Completion Inspection. We welcome all questions, please get in touch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Great experience with this company

Great experience with this company. I hired them to compete a snagging survey on a new build. Hollie was very responsive and arranged the survey with no issue. The report received was thorough and was received in a reasonable amount of time (the evening after the survey was completed). Overall, very impressed and I would definitely recommend them.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish.

The arranging of the visit was very simple, competitively priced and the Surveyor was really efficient, thorough and engaging, with the full report being sent later on the same day !

Great service and highly recommended, without hesitation.

30 July 2025
Rated 5 out of 5 stars

So pleased I chose Knott Brothers!

Communication was excellent from the first enquiry through to receipt of the report. The process was clearly explained and staff were extremely helpful and supportive in their response to any subsequent questions. Couldn’t fault the customer service - excellent!
The report is well laid out and clear with photos for each aspect. Easy to understand.
I would highly recommend the service to anyone to help smooth out those snagging issues and have peace of mind. Well worth the money!

30 July 2025
Rated 5 out of 5 stars

Speedy Snagging Survey Report

I called up to arrange for a new home pre snagging survey report and Hollie arranged for the surveyor to attend within few days. Craig conducted the detailed survey on the property and was available throughout to answer any questions whilst on site. He is very knowledgeable in this field and took time to explain. Within a few hours I received an email along with the survey report. The report is in a very user friendly format, with pictures. Easy to understand. What's so helpful about this Company is that they don't just provide you with the survey and desert you, they make it clear you can contact them should you require support or guidance

24 July 2025
Rated 5 out of 5 stars

Exceptional Snagging Survey – Highly Recommended

Knott Brothers recently carried out a snagging survey for me, and I was extremely impressed with their service. The inspector was incredibly thorough and checked every detail so meticulously that I didn’t feel the need to double-check anything myself.

The final report was clear, well-structured, and easy to understand — making it simple for me to see exactly what needed attention. It was a truly professional service from start to finish, and I would highly recommend them to anyone looking for a high-quality snagging inspection.

17 July 2025
Rated 5 out of 5 stars

Excellent Snagging Survey

Highly recommend for a new build snagging survey, the work and support received was excellent and I couldn’t fault anything.

I had contacted a few different surveyors and Hollie replied to my email within a few minutes (also on a weekend) with all the info I needed which made me choose them!

Craig sent through the survey on the same day of it being completed, the survey was thorough and easy to understand. His follow up guidance and support was also excellent.

Thank you Hollie and Craig for your support and part in being able to purchase our home 🙏🏼

8 July 2025
Unprompted review
Rated 5 out of 5 stars

Impressive customer service

Very professional throught the whole experience from initial contact through to completion and timeliness of report. Very impressed with customer service and organisation throughout...it reminded me of what customer service should be like. Despite being hampered on undertaking the report as flooring company were running behind, they returned a few days later to complete the report.

7 July 2025
Rated 5 out of 5 stars

Knotts Brothers carried out a snagging…

Knotts Brothers carried out a snagging service on my new build property, Craig was through and the report was excellent. He picked up on areas I would not have been able to and this was fantastic to myself> I would recommend everyone has this snagging service prior to completion

26 June 2025
Rated 5 out of 5 stars

Professional and friendly

Hollie made the booking process very straightforward and efficient. When Sorin visited to carry out the survey, he was really knowledgeable, explained the snags to us clearly and even gave us some tips for how to look after the home / deal with the builders. Overall, a very professional and friendly service!

27 June 2025
Rated 5 out of 5 stars

Hollie and the team at Knott Brothers…

Hollie and the team at Knott Brothers smashed it out the park for us. We really had some issues going forward with our new house and had some real push back from the developer, Hollie helped us in ensuring that this was completed in a timely manner.

Report is brilliant, really clear and easy to understand, and was all done in less than 24 hours.

The report has now been sent to the developer by the Knott Brothers.

Again, brilliant work, thank you.

25 June 2025
Rated 5 out of 5 stars

Excellent.

Fantastic company to deal with, Hollie was superb, very helpful and responsive to my emails, I had a response and answer to any queries within the hour day and night. Report came back same day and was very thorough. Highly recommended. AAA+++

23 June 2025
Rated 5 out of 5 stars

Knott Brothers Limited I recommend

Booked a snagging survey with Knott Brothers Limited and I was extremely impressed with Adam’s professionalism and knowledge throughout the process. I received a detailed report with clear wording and understanding including pictures.

3 June 2025
Rated 5 out of 5 stars

Comprehensive and Quick

Hollie and Craig were an absolute joy to deal with for snagging of my new build. Sorin’s report was promptly delivered on the same day and was comprehensive, easy to understand and meticulous. Craig was amazing to communicate with, forwarded the report to builders and was very helpful in promptly answering queries. He found issues that were absolutely beyond the pale of an untrained eye. Highly recommended for snagging.

16 May 2025
Rated 5 out of 5 stars

An outstanding professional company

An outstanding professional company. I can not speak more highly about Knott Brothers. Adam came to my property promptly and was so knowledgeable and informative. I would recommend this company to anybody and everyone.

15 May 2025

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