Everything went wrong and customer service did nothing! @ weeks before my order was filled and almost a month to receive it. Then one (out of 2) lamps stopped working well (had barely used them) and i... See more
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See what reviewers are saying
Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... See more
Klarako really went above and beyond. When my 4-year-old accidentally broke one of our lights, they immediately sent a replacement without any fuss. Their smart design, secure packaging, and top-notch... See more
My lights arrived in just seven days here in Canada, no complaints at all! They've been shining perfectly for months now. I bought 3 Crystal Lanterns for my daughter's study and some stem illuminator... See more
Company details
Written by the company
Modern furniture brand centered around Scandinavian-design
Contact info
United States
- klarako.com
3.3
Average
199 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Bought multiple lights from Klarako
Bought multiple lights from Klarako. Only one of them has been lost in shipment but the replacement that lamp with a new one immediately. It has been about 4 months since I purchased from them and I'm loving my lights. They get all the compliments.
11 February 2024
Reply from Klarako
Hey Mason,
Thank you for being so patient with us. Shipping to 18+ different countries with high quality (fragile) lights is no easy task! Again - we thank you for your candid review outlining the good and the bad. Customers should see both sides and we should also know what we've done wrong so we can better improve our services
Best,
Klarako Customer Support
Crystal Lantern came in 2 weeks
Crystal Lantern came in 2 weeks. lovely lamp, got the gold color. It lasts fairly long compared to my other lamps. Customer service was a little slow to reply but they got back to me eventually has worked out great us.
8 February 2024
Reply from Klarako
Hi Elijah,
Apologies for the slow response. Our current average response rate is around the 32 hour mark. We're working to fix that as we just hired some more customer services reps :)
Best,
Klarako Customer Support
Faulty Item, Awful Customer Support
I purchased 4 of Klarako’s crystal lamps for $420. One of them has stopped working despite being properly recharged. I reached jut to customer service to ask if there was any tech support or suggestions and received a short email explaining that since my items had been delivered over 30 days ago, there is no support available. Surely this does not comply with the Fair Trades Act? One would assume that for something worth over $100 would have a much longer warranty than 30 days. I think this is business is a scam and would not recommend others making purchases from them.
9 February 2024
Unprompted review
Reply from Klarako
Hi Bonnie,
We have sent you an email but haven't heard back yet - we'd love to offer a replacement for this lamp at no additional fee. We have a new version of the lamp with almost twice the battery life. Otherwise, we can refund you the amount. But we certainly don't want to leave this as it is. Please let us know by email our support team and we can move on this quickly. Overall, we apologize for all this inconvenience we've caused.
Best,
Klarako Customer Support
Order a lamp a month ago but still not…
Order a lamp 2 months ago but still not received yet. Payment is deducted. Fake company
11 January 2024
Unprompted review
Reply from Klarako
Hi Bharat,
We have no one by your name that has purchased from us. Can you please share your order # so we can check?
Best,
Klarako Customer Support
I bought 3 of these lamps
I bought 3 of these lamps. Like some other people I had bought as gifts for Christmas so the 30 day guarantee expired. I foolishly thought that a higher price would translate to higher quality.
The lamp turns itself on & changes colours and brightness.
The $30 lamp my husband bought works just fine.
31 January 2024
Unprompted review
Reply from Klarako
Hi Kate,
Were you able to get this replaced or get a refund? Our policy has now changed to a 90-day warranty to help with those experiencing light defectiveness after 2-3 months. We also have a new version of our lamp which is much more reliable. Please let us know what we can do here to reprimand this situation. Kindly email us or message us on any platform with your order #, we'd love to fix this ASAP.
Best,
Klarako Customer Support
Poor Customer Service
Product arrived as expected and looked good. However they stopped working after a few weeks.
As they were a Christmas present, they were unopened for 2 months, so we had no warranty. The manual clearly states they have a 1 year warranty, but the website says 30 days.
The company told us they were going to do nothing, same as what everyone else on this website has experienced.
Any reviews here saying they are good at customer service are obviously fake.
The product is rubbish.
Update as at 15th Feb.
Klarako contaced me, full of apologies and saying they would refund me, based on my bad experience. To their credit, I have been refunded in full.
25 December 2023
Unprompted review
Reply from Klarako
Hi Rob,
We are firstly extremely apologetic for the situation that has occurred. Secondly, we are happy we were able to fix this for you but please do let us know if there is anything else you need in the future on our end to help with this terrible experience.
Best,
Klarako Customer Support
These guys are a scam
These guys are a scam. As most people on here only 1 lamp worked and they refused to help in anyway. They have terrible customer service and clearly get shoddy products from China and can’t fix them if they’re wrong so just fob you off.
If you have had the same issue get in touch with me.
1 January 2024
Unprompted review
Reply from Klarako
Hi CW,
Are you able to give me your order # so I can properply address this situation? Why weren't we able to help? Why didn't we send a replacement with express shipping? Our customer service averages a response time of less than 48 hours - so why do you feel that it wasn't great? We really want to fix these issues for you and help by either sending a replacement or refund. Please let us know by providing your info so we can contact you.
Best,
S
Faulty product
Faulty product. Horrible (or nonexistent customer service). Not refunded. I bought two lamps as gifts after trying one out for myself. They were faulty with malfunctioning electronics and then wouldn’t replace as it was past the 30 day period. Very expensive mistake. Garbage product.
25 December 2023
Unprompted review
Reply from Klarako
Hi There,
Our customer service replies within 24-48 hours for all customers. Can you let me know your order #? We can go ahead and process this refund for you. Our 30-day policy is there for any customers that want to return the item before that time. Upon purchase - you are agreeing to that policy. We can make an exception, but we need more information on your end. As for our customer service response time - all inquiries are answered in less than 48 hours. Please send us an email at support@klarako.com and we'll get back to you.
Klarako Customer Support
Delighted client
I have now bought three pairs of the Crystal Lantern (for me & my kids), and although the last parcel got lost during transport, I soon after received a replacement.
Delighted client
24 January 2024
Unprompted review
Reply from Klarako
Happy to hear this! Thank you for the review.
Service Recivery
Received a reply next morning after lost contact and shipped next day. Happy with product
22 January 2024
Unprompted review
Reply from Klarako
Hi Damien,
We sent you two replies on the day you emailed our customer service. One was in regards to your inquiry about tracking your order and another was a follow up on that. Both were sent within a 24 hour period of receiving your email. Can you please check your inbox - as well as the promotions or spam tab? We reply all our customers within 24 hours. We'd love to help assist you in getting your order location confirmend and your packaged delivered.
Best,
Klarako Customer Support
support@klarako.com
Defective
Defective, poor quality!!! One of two lamps stopped working, customer service refused to replace or repair. Offered no refund saying I was past the initial 30 day period, (purchased in december 2023)
Such a shame, I actually liked the Crystal Lanterns! too bad the company is selling such poor quality, no wonder soo cheap, but was at least expecting working condition! Avoid buying these at any cost
22 January 2024
Unprompted review
Reply from Klarako
Hi Tom,
Can you let me know your full name or order number? We can process a full refund for you or send you a new lamp. Our defective item rate is extremely low as we do quality checks. If you do recieve one that isn't working after the 30 days, we can figure out a solution for you. Please reach out at support@klarako.com
Klarako Customer Support
Avoid at all costs
Avoid at all costs. They do two things well: post to instagram, and take your money. What they do not do: send you anything you pay for, provide any customer service. Their 30-day guarantee is a sham. This is a ship direct from China operation. Avoid - and tell your friends.
8 December 2023
Unprompted review
Reply from Klarako
Hi Kevin,
Looking at our system it says you ordered the Luminous Elegance lamp on the 4th of December and received it on the 13th of December. It was delivered to your front porch as shown on the tracking page of the courier service we used. Our 30-day guarantee is exactly that, a guarantee for a full money's refund if you would like to do so within the 30 day period. Please let us know what exactly has happened here so we can offer some sort of solution.
Best,
Klarako Customer Support
BEWARE - KLARAKO LAMPS - SCAM
I ordered 2 Prism Glow Lamps from Klarako on November 4. These lamps were part of a Christmas present for my wife. These lamps are described as crystal glass on the Klarako website. When delivered, I did not open the boxed lamps, but immediately wrapped them for Christmas.
On Christmas Day, my wife opened the lamps and that is when we discovered that the lamps were in fact not crystal glass, but rather plastic.
I immediately contacted Klarako requesting the information that I would need to return the lamps for a refund. Klarako Customer Service informed me that my request to return the lamps was outside of their 30 day return policy. I explained that the lamps were Christmas gifts – and that the lamps had not been opened prior to Christmas. I also noted that the lamps were not crystal glass as noted on their website, but rather plastic.
Klarako has refused to accept these lamps back or to issue me a refund. I am filing this complaint due to the deceptive description on the Klarako website – re: crystal glass when the lamps are clearly made of plastic.
7 January 2024
Unprompted review
Reply from Klarako
Hi Walt,
Are you able to let me know your order #? Our 30-day return policy begins the day you receive the lamps. If you put an inquiry into returning the lamps for a refund prior to the 30 day time period, we can give you a full refund immediately. At this point - we'd love to process this for you but need more details on your exact order. You can answer here or email us forwarding this message at support@klarako.com
Best,
Klarako Customer Support
scam
Lights arrive in a thin bag susceptible to damage. Their returns process is a joke. I lost the money paid for the lamps as well as the shipping I paid to send them back. Scam.
4 January 2024
Unprompted review
Reply from Klarako
Hi Michelle,
This is not the case for Klarako. All our lights arrive in safe packaging branded with the Klarako logo. Can I ask what product you ordered? Maybe we can get proof of packaging. Also, your last name + order # as we are unable to source your order from just your first name. With this information we can start the replacement or refund process to better assist you.
Best,
Klarako Customer Support
Absolut scam
Absolut scam! The products arrive broken and you don’t get a refund. Do not buy! Read the comments on Insta!
11 December 2023
Unprompted review
Reply from Klarako
Hi Dennis,
We have a strict 90-day warranty for products that arrive broken, and we've fulfilled this promise for any user that asks within the 90 day period. Therefore, this doesn't make sense that you would recieve a defective lamp and not get a refund. We are unable to find your order just from the name you've used on this review - are you able to email us at support@klarako.com? We can get you a refund or replacement, depending on what you want more. Anything we can do to fix this situation, please let us know.
Best,
Klarako Customer Support
Lovely lights
Lovely lights in high quality packaging and relatively fast shipping time. Despite the bad reviews everything worked out great for me. Maybe theyve fixed the issues?
26 December 2023
Unprompted review
Ugly light
The light emitted by this lamp is ugly. It’s either very bright white, cold blue or a weird orange like a British street lamp.
13 October 2023
Unprompted review
Reply from Klarako
Hi Victoria,
If you feel this way - theres a 90-day warranty you can fulfill. Thats why we give out this policy - so that customers who aren't satisfied can get a return. Additionally - we have just released a new version of the Crystal Lamp that has improved battery life and range of new lighting options. If you are curious, we can send a replacement for free! Please let us know and we can better assist you :)
Best,
Klarako Customer Support
Delighted with the lamps
Like another reviewer I was afraid this was a scam after I placed the order. However I just received the lamps and they did not disappoint, really nice product. The delivery tracking feature on the website was also very useful
22 December 2023
Unprompted review
Reply from Klarako
Thank you Hugh - we appreciate your candid and honest response and we're glad that you enjoyed the lamps :)
Beware of poor customer service.
Beware of poor customer service.
I ordered two lights which took a very long time to ship from China (over a month from order)
When they arrived I didn't like them so arranged a return. I didn't realise that the return would be to the U.S and not free. It cost me £28 to return. Tracking indicates they received the return over two weeks ago and I still haven't received a refund from them. A very expensive mistake purchase.
I have now received the refund for the lights but I was not reimbursed the £28 that it cost to return. I had emailed you proof of postage and tracking information and so please do reimburse this cost to me. Thank you
13 December 2023
Unprompted review
Reply from Klarako
Hi Louise - most of our orders ship from the USA warehouse so i'm not sure what information showed that the item was shipped from China. Can you please contact us if you have not yet received this refund? The return cost is always paid for by our team after it is processed.
positive experience
I ordered two lights and needed some assistance from customer service, but they were able to be resolved.
26 November 2023
Unprompted review
Reply from Klarako
Hi Melissa - the videos that we require is mandatory because we need proof that what you are saying is true. If we didn't have this proof - any customer could claim a broken light. This is also written on our product page and checkout page as a requirement for return. Its the only fair way we can reimburse customers who honestly did not like their lights or recieved a faulty unit. We do offer return shipping and also pay for it on our customers behalf - please if you have not yet recieved your refund, contact our support email as we'd like to reimburse you right away for this pain mistake.
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