Klarako Reviews 199

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Everything went wrong and customer service did nothing! @ weeks before my order was filled and almost a month to receive it. Then one (out of 2) lamps stopped working well (had barely used them) and i... See more

Rated 5 out of 5 stars

Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... See more

Rated 5 out of 5 stars

Klarako really went above and beyond. When my 4-year-old accidentally broke one of our lights, they immediately sent a replacement without any fuss. Their smart design, secure packaging, and top-notch... See more

Rated 5 out of 5 stars

My lights arrived in just seven days here in Canada, no complaints at all! They've been shining perfectly for months now. I bought 3 Crystal Lanterns for my daughter's study and some stem illuminator... See more

Company details

  1. Lighting Store

Written by the company

Modern furniture brand centered around Scandinavian-design


Contact info

3.3

Average

TrustScore 3.5 out of 5

199 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

The italian chrome thinkers are a knock…

The italian chrome thinkers are a knock out of the park with their liighting design. Each fixture adds a touch of sophistication to my place and has a unique design to it. Klarako's support team was always quick to sort out any issue i had. Highly recommend them to anyone looking for modren lighting solutions! Every thing is ok but the delivery is 1 day late.

10 March 2024
Rated 1 out of 5 stars

Buyer Beware: False Advertising and Non-Functional Lamps

Dear fellow consumers,

I feel compelled to share my recent experience with Klarako in the hopes of preventing others from encountering the same disappointment.

Despite their advertised "90-Day Risk Free Guarantee," my interaction with Klarako left much to be desired. I purchased eight lamps from them, anticipating both quality products and the reassurance of their guarantee. Unfortunately, none of that was accomplished.

The lamps began malfunctioning shortly after delivery, leaving me with eight non-functional items in a matter of weeks.

When I attempted to seek a refund within the specified guarantee period, I encountered resistance and refusal from Klarako. It became evident that their commitment to customer satisfaction was lacking.

In light of my experience, I strongly advise against engaging with this company. Their misleading advertising and failure to uphold their own policies make them an unreliable choice for consumers.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Professional modern light brand like…

Professional modern light brand like none other i have used. I had a big order and the customer service was superb with delivering my order in safe conditions. I have had the lamp for four months now and they all work perfectly. absolutely love the designs Klarako has been recommended by me to so many of my business partners and i have wanted to write this review to pass on the message. Thank You!

10 November 2023
Rated 4 out of 5 stars

2 weeks to delivery to italy

2 weeks to delivery to italy, Arrived packaged nicely in Klarako bnrand packiging. Opened up to find my two Crystal lanterns looking exactly like the video. # months later, its the lamp iuse every night to light up my beside. 8/10

17 January 2024
Unprompted review
Rated 1 out of 5 stars

Wretched experience

They are very quick to take your money; very slow to deliver the product you paid for or refund your money. I ordered 2 Reno Floor Lamps in January. I followed up when the order hadn’t shipped after 3 weeks. At first they claimed the order was ready, and I even received a fake shipping notice, before they eventually admitted that the lamps weren’t available in the color I ordered. They stopped responding when I asked about the status of my refund, so I eventually just filed a chargeback with the credit card company.

20 January 2024
Rated 5 out of 5 stars

Had an issue with my address being…

Had an issue with my address being super remote but solved it with customer service. Got my lamps perfectly packaged and they look great on both my night tables. Highly recommmended

28 February 2024
Rated 4 out of 5 stars

Just added 8 Klarako Crystal Lanterns…

Just added 8 Klarako Crystal Lanterns to my crib, and boy, do they set the mood right! Super luxurious feel and they fit right in with my decor. Only snag was a tiny delivery hiccup, but Klarako's support team sorted it out fast 9/10 for me!

25 February 2024
Unprompted review
Klarako logo

Reply from Klarako

Hi Dexter,

We apologize for delivery issue but glad you got to experience the lanterns beauty! And thank you for buying 8! Let us know what we can do better to assist you again in the future

Best,

Klarako Customer Support

Rated 5 out of 5 stars

First-time purchasing from Klarako so…

First-time purchasing from Klarako so naturally had my doubts. Delivery was super quick. The lamp arrived safely packaged. I did face a bit of an issue which the customer service rep took care of right away with no problems

23 February 2024
Klarako logo

Reply from Klarako

Hi Coliy,

I'm glad we could resolve your issue with the address change! This happens often and we understand that sometimes errors can occur when typing in information. We hope you enjoy your lamp :)

Best,

Klarako Customer Service

Rated 4 out of 5 stars

4 out of 5 stars just because our order…

4 out of 5 stars just because our order arrived with a small scratch but Klarako quickly replaced it with a new lamp so i'm very happy for that. Thank you

24 February 2024
Klarako logo

Reply from Klarako

Hi 米特里·傑克,

Our deepest apologies for the scratch you faced. We ship thousands of orders a day so its hard to check every single one. I'm glad we could get this replaced ASAP for you as we never want to leave a customer unsatisfied. Thank you for writing this candid review.

Best,

Klarako Customer Support

Rated 5 out of 5 stars

Recently invested in 6 Klarko Crystal…

Recently invested in 6 Klarko Crystal Lanterns for my front porch and they absolutely exceeded expectations. The ambiance they create is simply enhanting, blending opulence with a contemporary edge flawlessly.

24 February 2024
Klarako logo

Reply from Klarako

Hi Betlo,

Thank you for such a great review :) We'd love to see some photos? Please feel free to share it to our email at support@klarako.com

Best,

Klarako Customer Support

Rated 5 out of 5 stars

Lovely LED Motion sensor lights that…

Lovely LED Motion sensor lights that came and deliverd to my address in under 2 weeks. I use them for drawers in my room and they are a complete gamchanger!

20 February 2024
Klarako logo

Reply from Klarako

Thank you for the kinda review Jesica!

Rated 3 out of 5 stars

Cute but short

It's very cute, but the light emitted is fairly weak. The chief issue is battery life. On a full charge, the lamp works perhaps 30 minutes (not continuous) before I starts turning itself off after a minute or two. I've got to stop falling for these internet companies.

11 February 2024
Unprompted review
Klarako logo

Reply from Klarako

Hi Marie,

Our second version of the Crystal Lantern is out and this problem has been fixed. If you'd like, we would be happy to send you a replacement at no additional cost. If you are interested, can you just let us know your order # or email us at support@klarako.com? We'd be happy to serve you

Rated 5 out of 5 stars

Ordered off an Instagram ad- after a…

Ordered off an Instagram ad- after a couple days of browsing i bought one from a much cheaper company and it came completely broken. Reordered from Klarako and their lamp still works perfectly to this day.

22 January 2024
Klarako logo

Reply from Klarako

Etlu,

We are sorry to hear about your experience with the cheaper company. We often get told our products are too high priced. We price our goods in relation to the quality we offer. We are always out trying to improve our lights, so i'm glad you were able to experience both ends of the stick. It provides a candid overview of each product experience (cheaper and our more expensive alternative)

Best,

Klarako Customer Support

Rated 5 out of 5 stars

Recieved the Luminious Elegance lamp…

Recieved the Luminious Elegance lamp for my homw office a couple months back. Came in secure packaging & it looks lovely in my office.

19 February 2024
Klarako logo

Reply from Klarako

Hi Yathle,

We'd love to see a photo! The Luminious Elegance lamp is becoming one of our customers favorites in 2024! Glad you enjoy it.

Best,

Klarako Customer Support

Rated 5 out of 5 stars

Fast delivery!

Fast delivery!
Awesome lamps and very fast delivery with superb shipping tracking.
After reading negative reviews I was a bit worried, but my fear was uncalled for.
Arrived as promised and as beautiful as I expected them to be.
Awesome in every way!

13 February 2024
Unprompted review
Klarako logo

Reply from Klarako

Hey Nik,

Thanks for the kind review. We welcome any customers to offer candid reviews, good or bad. It helps us improve our service and our products. Thats our main goal in running Klarako.

Best,

Klarako Customer Support

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