Klarako Reviews 199

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Everything went wrong and customer service did nothing! @ weeks before my order was filled and almost a month to receive it. Then one (out of 2) lamps stopped working well (had barely used them) and i... See more

Rated 5 out of 5 stars

Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... See more

Rated 5 out of 5 stars

Klarako really went above and beyond. When my 4-year-old accidentally broke one of our lights, they immediately sent a replacement without any fuss. Their smart design, secure packaging, and top-notch... See more

Rated 5 out of 5 stars

My lights arrived in just seven days here in Canada, no complaints at all! They've been shining perfectly for months now. I bought 3 Crystal Lanterns for my daughter's study and some stem illuminator... See more

Company details

  1. Lighting Store

Written by the company

Modern furniture brand centered around Scandinavian-design


Contact info

3.3

Average

TrustScore 3.5 out of 5

199 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Crystal lanterns die within months. Middle finger from customer service

I ordered two crystal lantern lights back in February of this year. Both of them have had problems where they just stop charging and illuminating after a few months of use. I’ve contacted customer service now twice and made a video and have gotten replacements twice now. Original dies, replacement dies, replacement of replacement dies. Now the third replacement died.

I contacted customer support and they said I’m out of the 180 day window for support since it’s based on the original ship date??? This product looks beautiful but has some kind of massive design problem. I’m shocked that customer service will not help me given these things have a timer on when they stop working.

8 November 2024
Unprompted review
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Reply from Klarako

Hi SW,

Thank you for your message. I just wanted to confirm with you that the third replacement was even sent? The second light seemed to still be working as per your email you sent us a month ago. So we hadn't actually sent you a third light. We require every customer to send proof of the defectiveness of the lamp so we can know that their inquiry is in fact legit. So far, we haven't received a video of your second lamp not working.

With that point - our original lamp sent to you did not work after a couple months, and the replacement light seems to still be working. Even though it is past the 180 days, we are willing to send a third light your way granted that you can just show us proof the second light does not work.

Lastly - there is no timer on when the lights will stop working. We have customers who bought last July that are still using those same lamps.

Please contact us so we can get this sorted and send you a replacement (if your light is defective) immediately

Rated 5 out of 5 stars

I'm giving the most thorough review…

I'm giving the most thorough review possible since I bought four different lamps-Thinker Brothers, Crystal Lantern, Minimalism, and Stem Illumintor. I run a You Tube Channel where I test different lights to capture unique shades for my videos. I have to hand it to Klarako-all four lights felt incredibly high quality and impressive. I should've bought two of each, though this purchase was mainly for review purposes.

1 October 2024
Rated 5 out of 5 stars

Fantastic customer service!

I ordered 2 lamps and one arrived broken. Klarako responded immediately to my concern and ordered a replacement. I love the lamps and would order again from this company because I love the product- but I would also order again from this company just because of their outstanding customer service! I have never experienced such quick and thorough response!

31 October 2024
Unprompted review
Rated 1 out of 5 stars

Not near worth the money

These lights, at first glance seem solid and work as promised. Problem is, over time they don't hold a charge. Mine used to last a week. After 6 months of use, now the charge lasts maybe 3 hours. And that's for 4 lights. All the same. Great concept, but cheap inner workings. By Christmas, I'll probably toss them out because I don't want to have to charge them every day to get a couple hours out of them.

30 October 2024
Unprompted review
Klarako logo

Reply from Klarako

Hi David - we are sorry to hear about your experience with our lights. All of our lights go through endurance testing before they our sent out - meaning we test the batteries to ensure they'll last a long time. Because we cannot account for the multivariate ways a battery can decline (the way its kept, overcharging, temperature, etc) we offer our warranty for anyone who would like a replacement. You are 100% entitled to this if you'd like, and we like for anyone buying our lamps that is worried about this issue to know that, on the small chance this does occur, you can receive a replacement with expedited shipping so long as you contact our support team and provide proof of the lamps issue. Our email is support@klarako.com. I'm sincerely looking forward to sending you some new lights David.

Best regards,
Anna

Rated 5 out of 5 stars

I recently received my Gold Thinker…

I recently received my Gold Thinker Bothers Collection lamps, and they are truly enchanting—captivating the attention of every guest who visits. Assembly was effortless, and the shipping to Montreal was impressively quick, arriving just six days after I placed the order.

24 January 2024
Rated 1 out of 5 stars

Do NOT do business with this company

I ordered on 10/24….10 days later I can not get a response on status. All I want now is a refund and no one will answer my request. This company is a complete scam.

24 October 2024
Unprompted review
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Reply from Klarako

Michelle - we replied in a timely manner to your request as advised on our website (24-48 hour response time) and even refunded you just as asked. You messaged us on October 24th and we replied October 25th.

Rated 5 out of 5 stars

I chose some cheaper options without…

I chose some cheaper options without warranty and also went for the more expensive lamps from Klarko that came with a 6-month warranty. Ironically, the lamps with the longer warranty have never broken, while the cheaper ones failed within a month.

26 September 2024
Rated 5 out of 5 stars

My experience with klarako was…

My experience with klarako was outstanding. The product was dispatched swiftly from abroad, and they provided regular tracking updates through email. the sole issue arose four months later when one of the lamps started to malfunction. However, since it was still under warranty, they replaced it without delay.

2 May 2024
Rated 5 out of 5 stars

I'm really pleased with this product

I'm really pleased with this product! The light gives off a shooting orange glow that beautifully illuminates my room. The packaging was appealing, and the QR code for instructions was a useful touch. Excellent customer service!

16 December 2023
Rated 2 out of 5 stars

Shipping is very long

Hello
I've order the products an since no news §

7 October 2024
Unprompted review
Klarako logo

Reply from Klarako

Hello Pascal,

Your order was labelled as delivered with photo evidence 8 days after your purchase. Please do check our support emails or email us back and we can provide you with the details sent by the courier service.

Best,

Anna

Rated 5 out of 5 stars

My friend introduced me to Klarako

My friend introduced me to Klarako, but almost ended up buying from a fake company that was copying them. I'm so glad I went with the real Klarako. The quality of my lights is exceptional, and they arrived safely here in Singapore!

11 September 2024

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