Everything went wrong and customer service did nothing! @ weeks before my order was filled and almost a month to receive it. Then one (out of 2) lamps stopped working well (had barely used them) and i... See more
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See what reviewers are saying
Klarako's products are undoubtedly of a very high quality as it has been stated already. Well, any company can sell high quality but Klarako has yet another, big plus: after sales services. It's here... See more
Klarako really went above and beyond. When my 4-year-old accidentally broke one of our lights, they immediately sent a replacement without any fuss. Their smart design, secure packaging, and top-notch... See more
My lights arrived in just seven days here in Canada, no complaints at all! They've been shining perfectly for months now. I bought 3 Crystal Lanterns for my daughter's study and some stem illuminator... See more
Company details
Written by the company
Modern furniture brand centered around Scandinavian-design
Contact info
United States
- klarako.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Their clear and fair return policy made…
Their clear and fair return policy made exchanging a lamp an easy decision. Swapped it with no issues when my room’s decor changed.
Decent enough lamp but it arrived with…
Decent enough lamp but it arrived with a small defect. Customer service fixed it.
The value is there for sure
The value is there for sure. The lamp functions well, but the style turned out to be a bit more traditional than what I anticipated from the images.
Really quick delivery to my area and…
Really quick delivery to my area and the light fixtures are superb quality. Klarako's team was very supportive throughout the purchase.
Love my new lamp
Love my new lamp, though assembling it was a bit tricky. The instructions could be clearer but it’s a beautiful piece once set up.
The packaging was over the top
The packaging was over the top, but I guess that ensures everything arrives safely. The lamp itself is fantastic.
The lamp is a nice addition to my…
The lamp is a nice addition to my study, although it’s a tad brighter than I would have liked. Still, it’s a solid piece.
Easy to place an order
Easy to place an order, but updates on delivery were sparse. The lamp arrived safely though and in good condition.
Got a floor lamp as a gift and it's…
Got a floor lamp as a gift and it's gorgeous. Provides just the right amount of light for my spacious living room.
Shopping on Klarako's website was a…
Shopping on Klarako's website was a breeze from start to finish. Very intuitive and easy to navigate.
Customer service was nice but slow to…
Customer service was nice but slow to respond. It took a few days to get an answer to my questions, which was a bit frustrating.
Really impressed by the array of…
Based on the website photos, I expected a bit more. The lamp is fine but the materials seem a bit cheap for the price.
Purchased several wall lights for my…
Purchased several wall lights for my cafe, and they've really made the place cozy and inviting—big hit with the customer!
The Eclipse table lamp had lot of…
The Eclipse table lamp had lot of promise with its minimalist design, but the touch sensor is a bit finicky. Sometimes it's perfect, other times I have to tap several times. The design fits beautifully with my study, but I wish the functionality was as reliable as the aesthetics.
Bogus refund/return policy
Ordered 2 lamps. One worked and the other nothing. I charged the non functioning one with their cable til there was a green full charge light. Nothing. I watched their help video. Nothing I contacted the company with my PO number, etc and a video. Their excuse was the video was blank. After 1 month of re uploading, blah, blah blah, showing a non functioning fully charged lamp they are now using the cable as a reason to deny a refund despite. Stay clear of this company.
After this was posted i received an apology and a refund. Use your own judgment

Reply from Klarako
Its been a month since i ordered the…
Its been a month since i ordered the items…they were returned to supplier for reasons i was not informed of and i am unable to get the items now, dont know if it will come or not .. dont know if i will get my money back, experience is an absolute scam and they dont respond

Reply from Klarako
This modern lighting brands stands out…
This modern lighting brands stands out for its exceptional customer service. I mistakenly entered the wrong delivery address for my order of 4 klarako Crystal Lanterns, but the team went above and beyond to redeliver them at no extra cost. Such a forgiving and thoughtful approach is rare, and the lanterns are truly breathtaking!
I loooove this lamp
I loooove this lamp. i love the look and it's really sturdy and as nice as the pictures make it seem, the size is perfect, not too big onor small. Easy to charge, lasts long, and touch sensitive. i wouldn't say i'm too industrial in my home but it's versatile enough to be in any space. i gave it four stars because i think it's so silly to have it go from the most dim setting to the brightest setting.
I ordered 2 Lamps
I ordered 2 Lamps, sight unseen. They are super high quality, gorgeous, and reliable. I've had them for about a year now and they look and work just as well as they did on day one.
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