Klantenvertellen Reviews 87

We paid in full on refundable amount for hotel room and we’re in shock to find out that we couldn’t check in since there was a glitch on the part of this company and the hotel staff were trying constantly but not getting paid by this company so we stayed in the lobby for hours trying to reach the staff at VIO and once we got hold of them the assistant told us it would be a two hour wait to solve the problem. He refused to give us a phone number to reach out to him saying the company forbids giving out the phone number. The VIO company has no phone listed anywhere.
They would not give refund and we couldn’t be checked in. My credit card has been charged already.
If I don’t hear from them in the next hour I will have to file legal complaint against this company on BBB.
I don’t know how to get my money back from them.
My daughter and I are still waiting outside in the lobby. It has been 2.5 hours already.
Never trust a company who doesn’t have a phone number to contact them.
Date of experience: February 21, 2025

Your review is not private. I left a negative review for Babel and their customer service called me asking to delete my poor review because they "talked to the teacher" and that I should remove the negative review on this awful teacher and give her time to "change". Well, its been a full month to no avail. My negative review, along with my classmate's reviews have all suddenly disappeared. This has occurred multiple times. Its a paid service it seems where your reviews are not private and they will delete any negative reviews you leave.

DHL claim they have a 4 star score on klantenvertellen.nl (1 star on Trustpilot). There is no way to leave a review on the klantenvertellen website and the ones I can see on DHL do not justify the 4 star score, so to me this is an untrustworthy review website that people should not put any value on

Doesn't allow to write a review if the company doesn't send an invitation to the customer. Klantenvertellen.nl is just a website to make a fake impression on the client and should be not trusted at all. Tried to use it for DHL which has nearly everywhere bad reviews. But I was not able to write a review without invite by DHL. They know that i had a bad experience so I am not invited to write one.
On this site the ratio is strange if compared to others, much too positive in general. Another thing is they show higher star ratings on the clients site via their plugin. But if you go to their direct site the ranking was actually lower on their own site. They are a scam in a way to lure clients into false security. They try everything for their clients in this case DHL to keep a positive image. And they do a good job for them, first it looks trustworthy enough to fool enough customers of their clients to believe their statistic. But there are many people like me having a bad experience with a client of Klantenvertellen.nl and we are not able to write reviews on their site.