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K J Smith Solicitors Reviews 172

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, supportive, and empathetic approach, making difficult situations much more bearable and ensuring they feel heard and understood. The service provided is frequently described as excellent, with many appreciating the clear explanations of legal jargon and the efficient handling of their cases. Reviewers highlight the exceptional customer service, noting the prompt responses and the genuine care shown throughout the process, which helps alleviate stress during challenging times. However, some people mentioned issues with initial communication, such as ignored requests for face-to-face appointments or late notification that their case type could not be handled. A few other people also felt that the solicitor seemed more focused on the opposing party's potential outcomes and that the service lacked practical advice or meaningful engagement with their specific situation.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent, professional, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism, knowledge,... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When my relative died intestate there were very many problems involved in sorting out the estate. The solicitor I was assigned by KJ Smith Solicitors, Rachelle Moore, could not have been more knowled... See more

Company replied

Rated 5 out of 5 stars

I honestly can’t thank Kate Evans (Oxford office) enough for all her help during my divorce settlement. She’s been supportive, approachable, and always kept me up to date with what was happening. Know... See more

Company replied

Rated 5 out of 5 stars

My solicitor Sofie Corbin is head of the Oxford office at K J Smith. Sofie and her team with all of their years of experience and knowledge have been amazing at progressing what can only be descri... See more

Company replied

Rated 5 out of 5 stars

I had a really great consultation call with Amber at KJ Smith Solicitors. She actually listened to what I was saying and seemed genuinely interested, which made such a difference. She explained all... See more

Company replied


Company details

  1. Divorce Lawyer

Written by the company

K J Smith Solicitors are specialist family and divorce solicitors who can provide you with support and guidance for issues involving; Divorce and Family Law, Wills, Trusts and Probate, Powers of Attorney and Deputyship Applications. We provide expert advice within an ecosystem of care. Divorce can be stressful and we are here to make things easier, we specialise in family breakdown and bereavement. Through understanding and prompt action, our family solicitors aim to provide practical solutions to help you resolve any family matters as quickly and as amicably as possible.


Contact info

Free 45 minute consultation

A no obligation appointment with an expert family solicitor.

4.7

Excellent

TrustScore 4.5 out of 5

172 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible Service

I enquired over the telephone about a meeting to review our existing Wills and set up a property Will Trust. The email reply from the trainee just outlined their standard Wills service missing the points I had made. ‘Perhaps I didn’t explain myself ?’ so I put everything clearly in writing. No reply, just an ‘out of office’. Chased up again 2 weeks later but again, no reply, just another ‘out of office’. Not even a ‘Sorry’, ‘We’re too busy’ or ‘Just stop annoying us’ ! Truly pathetic service by so called ‘Legal Professionals’ ! Don’t waste your time, plenty of other solicitors out there !

27 September 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Mr Porter,

We are saddened to receive your negative review and take feedback very seriously at K J Smith Solicitors. We endeavour to respond to each enquiry timeously, our team has tried to reach you several times, should you still require our services please do reach out to a member of our team and we would be glad to assist you imminently.

Rated 5 out of 5 stars

Outstanding service from Robyn

I knew I was about to embark on a very long journey to end a 30 year marriage, however after my first meeting with Robyn she provided me with clear information and guidance and I knew I was in safe hands with someone who was professional and experienced.

Robyn always provided excellent communications and explained each step clearly and concisely.
I never felt pressured at any point to make quick decisions and was able to express my thoughts and concerns and always received excellent support and advice. I have to also thank Lydia Anson who also gave an excellent service and together they are an amazing team, one I would highly recommend.

My journey is nearly over and I cannot thank Robyn and Lydia enough for everything they have done, my confidence has grown and I know not having them with me on this journey could have looked very different.

Thank you both so much from myself and my boys, we finally got there and we came out stronger thanks to you both. I would not hesitate in recommending Robyn and Lydia, you will not be disappointed.

18 September 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Sara,

Thank you so much for taking the time to share this incredible feedback. Your words have deeply resonated with team. We wish you and your boys the very best and thank you for choosing our team to lead you through your triumphant journey.

Rated 5 out of 5 stars

Satisfied client for divorce matter

Eleanor Tanner managed my divorce case. She was attentive, pragmatic, kept things moving when there was a delay. I'd recommend Eleanor to anyone with similar matters.

13 September 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Kenneth,
Thank you for taking the time to leave such a positive review of your experience with Eleanor Tanner. We at KJS are so pleased to hear you felt supported and are delighted to receive your recommendation.
We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 1 out of 5 stars

Their advise has cost me more than £500,000

I was informed by KJ Smith from the start that due to a short marriage and no children, that my divorce should be a clean break and I owed my ex nothing. When the other side offered to settle on £150,000, I was told not to counter offer. I ended up losing my home and a big chunk of my pension, as well as wasting more than £70,000 on legal fees. Their advise has cost me more than half a million pounds and I will be making an official complaint and looking for compensation. I also raised on many occasions that their legal bills were extortionate, but my concerns were ignored and I ended up having to sack them before the FDR as they had already run up more than £40,000 of fees and wanted another £10,000. Throughout, they offered no strategy. they simply responded to the other sides aggressive demands that continually arose throughout the divorce proceedings.

8 September 2023
Unprompted review
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Reply from K J Smith Solicitors

Dear Doug,

Thank you for your feedback. We would clarify that our internal process has been completed. We must therefore refrain from further commentary.

Rated 5 out of 5 stars

Highly recommend

Aaron O'Malley was helpful, responsive and very professional. He made the process as seamless as possible. Highly recommend.

30 August 2024
Unprompted review
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Reply from K J Smith Solicitors

Dar Catherine,
Thank you for leaving such a lovely review of your time with Aaron. We at KJS are so pleased to hear you felt supported and delighted to receive your recommendation.
We wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

I do not have the words to articulate…

I do not have the words to articulate how unbelievably wonderful K J Smith solicitors have been to myself.
I have never had any experience with this kind of thing before so I was feeling pretty anxious about the journey ahead.
After my marriage broke down and feeling the most vulnerable I’ve ever felt, the moment I walked into their office and was met by Samantha Archer I knew this team were the ones I wanted to help me.
I was guided, protected, informed and respected in a way I didn’t know a service could be. I was so much more than a customer. I felt heard, listened too and safe, I wasn’t alone and was fully protected by them.
Their professionalism, their work ethic and their desire to go above and beyond was something I will never forget.
K J Smith changed my life. If it wasn’t for Samantha Archer and her team my life would be very different today.
They will forever hold a special place in my heart.

25 August 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Zoey, thank you for taking the time to leave such a lovely review of your experience with Samantha Archer and the Henley team. We at KJS are so pleased to hear you felt supported throughout your journey and wish you every success in the future.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Great support through my divorce process

Samantha Archer from KJ Smith Woodley Office and her colleagues supported me throughout my divorce process, which was complex despite being fully amicable. I am grateful to Sam for her support throughout, for her empathy, knowledge and guidance - thank you! Highly recommended.

19 August 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you for taking the time to leave such a wonderful review for Samantha Archer. At KJs, we are so pleased to hear you felt supported throughout your journey and we wish you every success.
Kindest regards,
KJ Smith Solicitors

Rated 5 out of 5 stars

Samantha Archer was wonderful!

Samantha Archer was wonderful to work with. She works hard and kept me informed at every turn. She was available and willing to help and explain anything whenever I needed it. Highly recommend.

20 June 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Jenny, thank you for taking the time to leave such a lovely review for Samantha. We at KJS are so pleased to hear you felt supported throughout your journey. We wish you every success in the future.
Kindest regards,
KJ Smith Solicitor

Rated 5 out of 5 stars

Robyn Bowyer has been superb

from the outset. During my first meeting with Robyn she instilled confidence by being assertive, straight to the point and putting everything into simple and easy to understand steps. A divorce isn’t what anyone sets out to ever go through, there is a lot to learn, lots to consider but having the reassurance of knowing you have a professional lawyer at your side makes it much easier. Robyn’s communication style is crystal clear and throughout the process Robyn’s expectations from me were always nicely laid out in all communications. I highly recommend Robyn and would like to convey my thanks for your support. Furthermore I’d also like to mention Lydia Anson who works alongside Robyn, she has been great to deal with and again I’d like to pass on my thanks.

Thank you both and best wishes for the future.

12 August 2024
Unprompted review
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Reply from K J Smith Solicitors

What a beautiful review Stephen, thank you for these kind words. Lydia and Robyn have a dynamic duo reputation that is steeped in their innate ability to go above and beyond for clients and to put empathy into action. All of us at KJS want to thank you for taking the time out of your day to share this feedback and for choosing us as your representative.

We wish you every success ahead.

Warm Regards,
K J Smith Solicitors

Rated 5 out of 5 stars

Professional and Compassionate

I highly recommend Robyn Bowyer supported by Lydia Anson for their incredible work and support with my divorce. I could not ask for better people fighting my corner. Robyn is extremely knowledgeable and so helpful. Robyn and Lydia are both very professional always offer great advice and provide clear instructions. This process has been so stressful and emotionally draining but Robyn is always there if I need reassurance and she so encouraging when things get tough. I really appreciate the level of compassion she always offers. I am truly grateful. Thank you so much ladies, you are absolutely amazing.

31 July 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this wonderful review, Robyn and Lydia are our dynamic duo. They go above and beyond for our clients, we are so grateful to have them part of the KJS team 🙌 Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Recommendation for Robyn Bower

I would like to thank Robyn Bower for her hard work in sorting out a settlement case between myself and my ex partner.
Robyn offered great advise and despite a lot of going back and forth with my ex's team of solicitors I came away happy with the result. Cost slightly more than I had hoped however I would recommend Robyn for her quick responses and her knowledge and experience of family law.

26 July 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this kind review, Robyn goes above and beyond for her clients. We are so glad to hear that a happy result was achieved and want to thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

From the very first meeting with Robyn…

From the very first meeting with Robyn I knew she was the perfect solicitor & person, to help me with my divorce. Ably supported by Lydia, I cannot say enough to reassure any prospective client that they are in excellent hands.

12 January 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this kind review, we are so glad to receive this positive feedback from Robyn and Lydia, they really are a dream team 🙂 Thank you for choosing K J Smith Solicitors.

Rated 1 out of 5 stars

Extremely poor service they quote low…

Extremely poor service they quote low and charge high mine was straight forward but they were over £10k before the finances had even really started to be sorted, they have no qualms of taking advantage of people when they are in a vulnerable state. They were doing work that the other solicitor should be doing and charging me for it

22 July 2024
Unprompted review
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Reply from K J Smith Solicitors

Mr Ranger,

We are saddened to receive your negative feedback and encourage you to reach out to us directly should you wish to discuss further. We take client focus at KJS seriously and deal with a complaint with the utmost care.

Rated 5 out of 5 stars

Excellent experience and good advice

I would recommend Harpreet Sihra of the Beaconsfield office to anyone needing family law advice. She was kind and professional, and helped me with my family situation.

4 July 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this kind review Nathan, Harpreet applies integrity and empathy in all that she does. We are so proud to have her part of the KJS team. Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Difficult Divorce

I was going through a very difficult and demanding divorce. Kulbir Rahi from the Ascot office dealt with this with utmost professionalism and sensitivity. If I required urgent help she would take my call or phone me straight back. I never had to wait for her to return my calls or emails.

3 June 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this wonderful review, we are so proud of Kulbir in all that she does. Kulbir approaches everything with empathy and integrity. Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Professional, Efficient and Compassionate

Robyn Bowyer took on my case less than a month ago and had things moving very quickly. She or her Trainee Solicitor -Lydia Anson, have kept me regularly informed of how things are proceeding. Not only that, but Robyn is very compassionate and sensitive towards my situation. I’ve never felt that I am just another case.

28 June 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this thoughtful review, Robyn and Lydia really are a dream team. We are so thankful for you taking the time to share your feedback, thank you for choosing KJS!

Rated 5 out of 5 stars

Divorce

I have just gone through the process of getting a divorce. I chose Stephanie Glover to help me navigate this process. She was really good, very effective, organised, kind and empathetic and kept me informed at all times. I would recommend her.

25 June 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this kind review, we are so incredibly proud of Stephanie Glover in all that she does . Thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

Clear, concise and to the point …

I had a free introductory session with Aaron O’Malley. This was very clear, insightful and helped me understand a delicate matter. I would strongly recommend Aaron and KJ Smith.

17 June 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Greg, thank you so much for sharing this review we are so proud of Aaron, he is a true asset to the Guildford team!

Rated 5 out of 5 stars

Great advice from Robyn and Lydia

I have received great advice from the team at K J Smiths on multiple occasions. A special thank you to Robyn Bowyer and Lydia Anson who have taken the time to run through a few items, taken the time to explain the best position and outcome for me. Very grateful to have two intelligent solicitors guiding me.

22 May 2024
Unprompted review
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Reply from K J Smith Solicitors

Dear Albana, thank you for this wonderful review! Robyn and Lydia go above and beyond for their clients. We are glad to hear of the support that you have received and want to thank you for choosing K J Smith Solicitors.

Rated 5 out of 5 stars

I recommend Robyn Bowyer to my friends…

I recommend Robyn Bowyer to my friends and family, she is fantastic at dealing with complex matters whilst deeply empathetic. I would highly recommend KJ Smith.

16 May 2024
Unprompted review
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Reply from K J Smith Solicitors

Thank you so much for this wonderful review, we are so proud to have Robyn part of the KJS team 🙌

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