I was very apprehensive ordering after reading some awful reviews. The dress I ordered arrived within a week. Nicely wrapped . The dress is stunning, beautifully made in an expensive looking fab... See more
Company replied
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See what reviewers are saying
I was initially worried because I placed the order and didn’t receive any emails regarding tracking numbers. I got an email confirming my order and nothing else. But then literally received my order o... See more
Scammers!! buyers beware!! Purchased a dress costing well over £200, only to receive the item defected. Hugely disappointing. Reached out to their instagram page, they had the audacity to say to me I... See more
Company replied
Scammers!!! Unacceptable customer service via WhatsApp. They’ve been telling me since May 15 that I’ll receive a refund of 222 euros for the dress I returned to them, and I still haven’t received any... See more
Company details
Written by the company
About Kıyafet Sepeti Kıyafet Sepeti is one of the leading evening dress and fashion brands in Türkiye and Europe, trusted by millions of customers worldwide. Operating in the United States under Moda Kapimda US Incorporated and in Europe as Moda Kapimda LTD ŞTİ, our brand continues to expand its global presence with a strong and growing customer base. Since our establishment, we have been guided by our core principle of “Customer Satisfaction First”, which remains at the heart of our e-commerce operations. Through our official website, www.kiyafetsepeti.com.tr , we combine the boutique fashion concept with rapidly evolving trends, offering our customers the best quality, competitive pricing, and maximum satisfaction. 🌍 Global Reach We proudly serve customers in 192 countries and provide a seamless shopping experience with 7 language options on our website. ✨ Quality Assurance All products available on our website are locally manufactured and go through strict quality control processes—from production to selection and final packaging—ensuring high standards at every stage. 🔒 Secure Shopping Our website is protected with 128-bit SSL encryption, ensuring that all personal and payment information is transmitted securely. Credit card details are used only during the transaction process and are never stored in our database. All payments are processed with 3D Secure authentication, guaranteeing a safe and reliable shopping experience.
Contact info
Ergenekon 34375, Dolapdere Cd. No:122, 34373 Şişli/İstanbul, 34375, istanbul, Turkey
- 08502551073
- info@kiyafetsepeti.com.tr
- kiyafetsepeti.com.tr
2.8
Average
485 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered two dresses
I ordered two dresses, but only one arrived. The item I received was in poor condition, so I returned it. Despite this, I have not received a refund for either dress—amounting to approximately €400—even after two years.
1 April 2025
Unprompted review
Reply from kiyafetsepeti
As Kıyafet Sepeti, we are truly sorry to hear about your experience and the situation you’ve described.
We would like to clarify that we never intend to leave any order incomplete or any refund unresolved. However, in some cases—especially with international shipments and returns—delays may occur due to logistics, customs procedures, or banking systems.
We understand your frustration, especially considering the amount and the time that has passed. This is not the level of service we aim to provide.
To make up for this situation, we would like to offer you a gift voucher equal to your purchase amount.
Please contact us directly and share your order and return details so our team can review your case and provide the voucher as soon as possible.
Kıyafet Sepeti
Customer Relations Team 🤍
Thank you so much
Thank you so much, I normally don't pay this amount of money online to buy dresses, I rather go to the shop, I gave it a shot with kiyafetsepeti and waww I have nothing to complain about and yes I would shop here again, my order took 3 to 4 days and the dress, the colour was exactly de same as seen on the site. Thank you once again,
17 March 2025
Unprompted review
Biggest scammers
Biggest scammers! Don’t be a fool like me—do not order anything from them!
I ordered a dress for £135 on 12th February. After placing my order, they messaged me to say the dress was out of stock. I requested a refund, and they claimed it had been processed, stating it could take up to 15 days. However, I never received my refund within that timeframe.
When I contacted them again, they assured me I would receive my refund by 19th March at the latest—but still, nothing!
I WILL COMPLAIN EVERYWHERE I CAN!!!
13 February 2025
Unprompted review
Reply from kiyafetsepeti
As Kıyafet Sepeti, we are truly sorry to hear about your experience and the delay regarding your refund.
We would like to clarify that when a product is out of stock, the refund process is initiated in line with our procedures. However, in some cases, delays may occur due to banking systems or operational processes. This is never our intention, and we sincerely apologize for the inconvenience caused.
We understand your frustration, especially considering the time that has passed and the expectations that were set. This is not the level of service we aim to provide.
To make up for this situation, we would like to offer you a gift voucher equal to your purchase amount.
Please contact us directly and share your order details so our team can prioritize your case and provide the voucher as soon as possible.
Kıyafet Sepeti
Customer Relations Team 🤍
I was initially worried because I…
I was initially worried because I placed the order and didn’t receive any emails regarding tracking numbers. I got an email confirming my order and nothing else. But then literally received my order one week later. It’s a beautiful dress, fits me like a glove, great quality and exactly what I saw in the picture. Service was fast and they are always ready to answer questions. Happy shopping !
2 March 2025
Unprompted review
The dress came in 5 days and it’s…
The dress came in 5 days and it’s perfect! The vendor was very nice and replied to every question i asked. And the dress is very beautiful, the measurements are the same that’s on the website. I really recommend this store!
13 March 2025
Unprompted review
A Reliable Shopping Experience!
A Reliable Shopping Experience!
I recently placed an order with Kiyafetsepeti.com.tr and although the item I wanted was out of stock, their team kept me informed throughout. They assured me a refund, and while it took a bit longer than expected, they handled it professionally.
I appreciate their willingness to resolve the issue, and I believe they’re working to improve customer support. Looking forward to shopping again once their stock is updated. Thank you!
7 March 2025
Unprompted review
I was a bit hesitant when purchasing
I was a bit hesitant when purchasing, but I bought a Valentine’s Day gift for my girlfriend, and the quality is amazing! The same product is sold in a boutique in Germany for four times the price.
8 February 2025
Unprompted review
I am very satisfied with quality of the…
I am very satisfied with quality of the dresses, they are very beautiful with very good materials. I am also delighted with the service and availability of customer support. I will continue to shop here ;)
11 February 2025
Unprompted review
IT’S A SCAM DON’T BUY THERE
IT’S A SCAM DON’T BUY THERE, THEY WILL STEAL YOUR MONEY
They even have the audacity to reply to reviews with false declarations claiming I returned the order as a comercial item. The funniest part is that I never received the order because it was lost in transit and they all of a sudden refer to a false return. Biggest scammers ever, you will never receive your money back and they don’t even respond back to your claims, they declare they will escalate this to their finance department but it’s been 6 months and didn’t receive my money back.
GO BUY SOMEWHERE ELSE WHERE THEY DESERVE YOUR MONEY
15 October 2024
Unprompted review
Reply from kiyafetsepeti
As Kıyafet Sepeti, we are truly sorry to hear about your experience and the concerns you’ve expressed.
We would like to clearly state that we do not accept such claims about our brand. It is never our intention to leave any order unresolved or any customer without a response.
In cases where shipments are lost in transit, investigations may involve courier companies and related processes, which can sometimes cause delays. However, we always aim to resolve such situations and support our customers.
We understand your frustration, especially given the time that has passed. This is not the level of service we aim to provide.
To make up for this situation, we would like to offer you a gift voucher equal to your purchase amount.
Please contact us directly and share your order details so our team can review your case and provide the voucher as soon as possible.
Kıyafet Sepeti
Customer Relations Team 🤍
Reply from kiyafetsepeti
Ευχαριστούμε! 💖 Χαρήκαμε πολύ που σας άρεσε. Ανυπομονούμε να σας ξαναδούμε! ✨😊
amazing!
Me and my sister in law got our dresses from kiyafet sepeti. The quality is amazing, their size chart is accurate and I literally received my dress to New York within 3 business days! Free shipping! This definitely will not be my last time purchasing from them!
29 January 2025
Unprompted review
Reply from kiyafetsepeti
Thank you! 💖 We're so happy to hear that you're satisfied! We can't wait to see you and your mother-in-law again. Enjoy your dresses! ✨😊💃🛍️
My experience with the shop was very…
My experience with the shop was very good and customer service respond quickly and politely every time
Thank u
30 January 2025
Unprompted review
Reply from kiyafetsepeti
Thank you! 💖 Your kind feedback made our day! We can’t wait to see you again! ✨😊🛍️
The delivery of the dress took a month…
The delivery of the dress took a month to arrive and when I returned since 5 months and they are returning back my money.. They are liars ! donot trust this site
13 September 2024
Unprompted review
Reply from kiyafetsepeti
Hello,
We are sorry to hear about your experience. Our order and refund processes follow established procedures. We regret the delay and appreciate your understanding regarding the issue. If you need any further assistance, please feel free to contact us anytime.
Best regards,
Kıyafet Sepeti Team
Dress to impress 😍
The dress arrived its perfect the fitting is too tight I will put myself on diet 😂 Thank you so much ❤️❤️❤️
23 January 2025
Unprompted review
Thank you so much its like the picture…
Thank you so much its like the picture ♥️♥️♥️
14 January 2025
Unprompted review
The dress I ordered arrived very…
The dress I ordered arrived very quickly. The quality is excellent.
1 January 2025
Unprompted review
the dress was beautiful fit just right
the dress was beautiful fit just right
it was the blue green one
I wore it to my son"s destination wedding in Mexico
so many compliments
perfect dress........
thank you Terri
18 December 2024
Unprompted review
Such a beautiful dress!I really loved…
Such a beautiful dress!I really loved it and also the service that this stuff gave me,as a client i felt so seen and understood,thank you for your work!
17 December 2024
Unprompted review
SCAM
Unfortunately after months of fighting for my money I am just sick and tired of all of it with Kiyafetsepeti.
People, don't be so stupid like I was. You will never again see your money.
There are enough company's and online portals of real, professional and trustable brands to spend your money into. Be smart.
5 August 2024
Unprompted review
Reply from kiyafetsepeti
As Kıyafet Sepeti, we are truly sorry to hear about your experience and the frustration you’ve expressed.
We would like to clarify that we never intend to leave any customer without a solution or any refund unresolved. However, in some cases—especially with international transactions—delays may occur due to banking systems or operational processes.
We understand how exhausting this situation must feel, and we sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide.
To make up for this situation, we would like to offer you a gift voucher equal to your purchase amount.
Please contact us directly and share your order details so our team can review your case and provide the voucher as soon as possible.
Kıyafet Sepeti
Customer Relations Team 🤍
I ordered the brautiful V neck black…
I ordered the brautiful V neck black dress with gold and It’s very beautiful and Iam loving it. 🤩🤩
27 November 2024
Unprompted review
Reply from kiyafetsepeti
Thank you so much for choosing one of our elegant evening dresses! We are delighted to have been a part of your special occasion and hope the dress brings you as much joy as we had creating it.
Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.
Wishing you unforgettable moments in your new dress!
Best regards,
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