kiyafetsepeti Reviews 

Fraudulent merchant. No delivery and disputing the refund.

I’m in the US & my dress came in 5 days after ordering it. Very high quality. Just keep in mind if you’re in the US, contact them about sizing because the measurements are different. They helped me pick a size and everything was perfect.

⭐ **Extremely difficult international return – still no refund**

I am sharing my experience with Kiyafet Sepeti so that international customers know exactly what can happen when they need to return an order.

I placed Order **#1333708** and paid **€175.28** for my purchase.
When I decided to return the dress, Kiyafet Sepeti provided me with their return address in Istanbul and detailed instructions for sending an international return. I followed those instructions and paid for the return shipment myself.
The parcel was shipped by UPS and reached Turkey.

The problem started at customs.

UPS confirmed to me **in writing** that Kiyafet Sepeti, as the recipient, had been notified by email and SMS and that the recipient or its appointed customs agent needed to initiate the customs clearance procedure. UPS specifically stated that they were **waiting for the recipient to complete the process**.

I immediately informed Kiyafet Sepeti and provided the tracking information and everything UPS had told me.

Their response was essentially that they would not take any action because the parcel had not been delivered to their warehouse.

This creates an impossible situation for the customer:

**UPS cannot complete delivery because it is waiting for the recipient to complete customs clearance, while Kiyafet Sepeti says it will not take action because the parcel has not been delivered.**

I contacted the company repeatedly and explained the situation very clearly. Their final response to me was:

**“All information has been conveyed. There is no further information.”**

Meanwhile, I have returned the product according to the instructions provided by the company, paid the international return shipping costs myself, and I still have neither the dress nor my refund.

I have now had to pursue the matter through my card provider and international consumer complaint channels.

My advice to international customers is simple: **before ordering, consider very carefully what will happen if you need to return the item.**

Buying was easy. Returning the product and getting my money back has been an entirely different experience.

I will update this review if Kiyafet Sepeti resolves the matter and refunds my money.

After cancelling my order because of stock unavailability I requested a refund which was never made. After many exchanges with them, they kept finding excuses and prolonging the refund period.
completely unprofessional behavior. I have started a procedure with a lawyer because the amount in consideration is significant.

I definitely do not recommend purchasing from them.

I am very happy with my dress! The quality is amazing, and it looks exactly like the pictures. The material is beautiful, and the fit is perfect. I am very impressed with the excellent craftsmanship and attention to detail. I will definitely order from this store again and highly recommend it to anyone looking for beautiful, high-quality dresses. Thank you for such a wonderful product!

SCAM! My order 1323348 was cancelled by them two months ago due to no stock. They kept my money, ignore messages, and delete negative comments. Opened a chargeback dispute with my bank.

I made an order on the 05 of May. Their team sent me a message saying the modele is no more available so i ve asked for refund.

I received a confirmation via Whats app that i will receive the refund but till now i did'nt receive it.

They don't respond to my messages any more. I loss 375 euros !!!!!!

Avoid buying their dresses.

Amazing customer service! Im so happy with my dress, the quality is amazing and it was super fast delivery! Thank you!!

If I could give zero stars I would. Worst scam ever. The package never reached me and it’s been in return process for almost a year now and they refuse the give me my refund. The package apparently has been stuck in Istanbul for 5 months now. How is that even possible? The customer service is very vague and tries to get rid of you. Don’t support that brand

It’s very clear that this is a company that’s only out to take people’s money from start to finish. There’s no shipping information, and no updates on their website. Also, the quality of the product I received is very poor. It’s a total disaster considering the price paid. On top of that, they don’t accept returns. Even though their website initially had information about returns, they later claim they don’t accept them. They have no customer service. You can’t reach anyone. Don’t—I mean, absolutely do not—get involved with them. I do not recommend them at all. I’ll be so happy if I can get my money back.

Scammers!!! Unacceptable customer service via WhatsApp. They’ve been telling me since May 15 that I’ll receive a refund of 222 euros for the dress I returned to them, and I still haven’t received anything. I keep sending messages, and they just send automated replies saying they’re transferring me to the finance department, so no one ever actually gets in touch with me. This is truly the worst experience I’ve ever had with an online order.

Hi, I received my dress yesterday.
I am so delighted, it is perfect, high quality and fits me perfectly. Congratulations, you are the best. Many thanks, I will highly recommend you.

Kind regards Ecaterina Tocu

Amazing dress and good service

They are total scammer we returned what we buy, 3 month passed but they didnt refund the money.

Scam alert!!!!
Stay away from this website, they take your money from you.

I ordered 2 dresses from them in March. After paying the full amount for two dresses, the next day, they told me that the dresses I purchased were both out of stock and they offered me a voucher. I declined their offer, I requested full refund instead. They said it would take 15 days however I’m still waiting for my money back.

I called them several times, every time I called they told me the same thing “your money will be sent on Friday”, and they want me to send a message to their finance department on WhatsApp which they don’t reply at all.

I’m living in Sweden and now I’m going to get my bank involved to this situation.

Honestly one of the best online shopping experiences I had 🤍 The dress arrived exactly like the picture, amazing quality, and made my special day even more beautiful. Thank you so much

Have been buying dresses from Kiya for years. First time I was sceptical because there are so many scams out there but these guys are wonderful. The dresses are incredible quality for the price and would highly recommend. I’m an opera singer so these dresses are all perfect for stage and evening wear. The best bit is no one else has them!

Customer service is also incredible which is so rare these days. So helpful and quick to reply. Would give 10 stars if I could. Won’t go anywhere else for gowns now I’ve found them.

"Update: After my initial review, the company replied publicly offering a gift voucher as compensation. I followed their instructions and contacted them immediately with my order details, but I have received no response at all. It seems their public apology was just for show. I am still waiting for both my refund and the promised voucher. Do not trust their replies here."

A true haven where dresses feel almost unreal…
As if they were born in paradise, suspended between dream and imagination.
My dress is exquisitely light, airy, and delicately crafted, never heavy, never stifling, embracing the body with effortless grace and offering a truly distinctive elegance.
I was fortunate to visit this exceptional boutique… and it was met with wonderful success.
A genuine love at first sight ❤️🙏 !