Kiwi.com Reviews 174,525

From my experience with Kiwi so far, it’s not the cheapest platform and tends to be more expensive than Skyscanner. I’d recommend checking different providers.

I bought tickets from Budapest to Pune (India) via Dubai with premium services for the disruption.
15th March, 2026 Budapest – Dubai - Carrier: Wizz Air Flight no: W62497

16th March Dubai – Pune - Carrier: Spicejet Flight no: SG52

Wizzair cancelled my flight at least a week before my departure, and I am asking Kiwi.com to reroute the whole trip as it becomes obvious that most carriers all over the world were cancelling their flights via Dubai, and the Dubai airport was closed because of the crisis in the Middle East.

And here, the most interesting part was happening. On my request for rerouting and flying via other countries, NOT VIA DUBAI because missiles are flying and killing people there, I received an answer from their Kiwi support system BOT – “Alternatives that do not involve DUBAI are not available under your current disruption options”.
The Bot emphasized twice that it was not possible to reroute, and I should fly again only via DUBAI!
On the fifth of March (the screenshot is added), I asked for the refund. Still nothing happened.

Eventually, my second flight, Dubai-Pune, was cancelled at the last minute. And I made a screenshot from their website and sent it to Kiwi. And here was another interesting part.

When I asked for the refund, they informed the next thing via Facebook Messenger by a live person after many complaints on the Kiwi Facebook page:

“Regarding the SpiceJet segment, records show the flight operated as scheduled, and under the fare rules, it is non-refundable. Since this segment was not confirmed cancelled in the airline’s system, Disruption Protection could not be applied.”

I asked them again to check the screenshot, as officially the flight was cancelled and it was on the website, then they gave me new lies and reasons –

“I want to clarify that we did not issue or confirm any alternative flight to Dubai. The Dubai–Pune segment you referenced was not a new routing; the airline updated the flight number from SG52 to SG5652, but operationally it was treated as the same flight on the same date.”

As a result, after two months, I do not have a refund, they deny that suggested to me the alternative to Dubai as the only option, and they deny the screenshot of my cancelled flight that was taken from the official website SpiceJet under the number I had to fly.

Obviously, I was not protected at all, and moreover, the only solution they gave me was to fly again via the country and the airport that was under missile attacks.
This company has already been sued in courts many times and is not ethical in its policies.

I wish I hadn’t booked a Ryan Air flight I can see a problem occurring with the boarding pass when I try to check in but can’t do anything about it now

Smooth experience with no hidden fees

great experience, I used it for the first time and I was really satisfied and happy with your system and your employees doing everything perfectly. truly professionals!

Charged me an extra $57 at the gate and said they would refund it. Never got any refund

A great experience! Fast , easy an efficient.

Simple and fast. What i was looking for

First I don’t speak Spanish and I didn’t receive reservation code from West Jet

The price of the flight was a little bit cheaper through KIWI. But in order to access my tickets, I was REQUIRED to download their app. IT DID NOT GIVE ME THE GATE FOR MY TICKETS. All the other apps, I’ve given me updates on my gate number, and if my gate number changes. It did not give me the group to board with on my ticket either. So when the airline said group A or group 1 or whatever it said, I just guessed.

I got the plan ticket I needed for the right price

Kiwi.com sold me a flight that did not exist for over £300. This was an essential part of our honeymoon itinerary.

They sent me an email the same night saying the booking had failed and offering a refund, except when I clicked the link their webpage "conveniently" skipped to mean I clicked on "kiwi credit" when I had been trying to click on card refund. There was no way to go back, and not even a "confirm selection" safeguard. To top it off now the flight I needed had disappeared and all their flights to the same destination with the baggage we needed (for a three week break) had increased in price by at least 25-30% (and around £100 more than other carriers on skyscanner). To top it off, almost all flights on offer had impossible self transfer times, and no cover if you miss it.

This was obviously not a viable situation, so I tried to contact customer service. From here it was impossible to get any help, they put me through to advisors who I firmly believe were just robots stuck spouting nonsense that I had "made my choice" and couldn't go back on it now (all less than ten minutes after their own webpage error had caused the issue, and refusing to acknowledge any fault).

I needed the flights, so have now had to pay extra out of my own pocket to book the only viable option on their site as my money was irretrievably trapped in their system.

The only follow up contact I have had was someone saying they would "look into it", before disappearing into the ether and emailing me demanding a review of their "service". (Here is the review they were so keen on)

Thank you.
In these hard times with problems in middle east.
I have had changes to flights, I have been kept up to date with an email from KIWI.COM with all changes. Also a confirming box to show i am aware of the changes.
Regards.

Great site for cheap flights will use kiwi again