The "oversized hoody" didn't even cover my chin. The material was that weird shiny synthetic that can generate static electricity when you pat cats.
Company replied
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See what reviewers are saying
Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... See more
Company replied
I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... See more
Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... See more
Company replied
Company details
Written by the company
Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Contact info
No. 4, 7th Floor, Building 2, No. 1366, Middle Section of Tianfu Avenue, High-tech Zone, 610000, Chengdu, China
- service@kistania.com
- kistania.com
2.7
Poor
288 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Don't order from this scamside
Update answer: I've checked my spam mails, there is no information about the delivery of my item!
My email adress is correct, because I've got an order confirmation and get Kistania information all the time, you have my correct email adress!
What happens now? Will I get my money refunded?
Don't order from this scamside! Was waiting over a month for my item, when I checked my tracking link, it showed that it's been sent back to the company! I've never received an e-mail ore sms that my item is ready to pick up!
I'm very disappointed and angry! Guess I'll never get my money back either
7 August 2024
Unprompted review
Reply from Kistania
Dear customer, when our order is shipped, the system will automatically send a shipping notice to the customer via email. Maybe you can check your spam mailbox. In addition, if the email address you provided when purchasing is incorrect, the email will fail to be sent. We ship goods based on the recipient information filled in by the customer. Under normal circumstances, if the customer's recipient information is correct and complete, it will not be delivered overtime, nor will the delivery fail and be returned.If it is found that your package failed to be delivered and is on the way back, then the recipient information you filled in must be incomplete and incorrect. The reason for the delivery failure can also be seen in the logistics track. We also have a complete return and exchange policy. Packages in transit cannot actually be returned or exchanged. After the package is returned, we will proactively contact the customer to verify the correct address and re-dispatch it. Of course, if the return exceeds the time limit and it is determined that the item was lost during transportation, we will provide a full refund or reissue it according to the customer's needs. So if you have any questions or dissatisfaction with the processing of your order, you can send me the order number and I will check whether the order is processed correctly for you. Thanks for understanding and looking forward to your reply!
Scam Alert
Don't order from this site. It's a scam. I ordered a coat and after weeks for delivery I got an email telling me that my address is not correct and to pick up at the post office and at the same time another email saying it's back at the warehouse and I need to click on a link sent to pay $8 to deliver again. They gave me a deadline date to pay $8 or they won't take responsibility. Dodgy af.
1 August 2024
Unprompted review
Reply from Kistania
Dear, we sent the parcel according to the receipt information you provided, but the parcel was returned to the warehouse due to the wrong address, the notification of the parcel abnormality are notified by the logistics service provider, then we will contact the customer as soon as we receive the message. As for the $8 redistribution fee is not charged by us but by the logistics service provider. Sorry for the inconvenience, thank you for your understanding and look forward to your reply!
The biggest scam I've ever seen
The biggest scam I've ever seen. Everything is just a lie, the quality of the products, the materials used, they are not even complete dresses but several poorly sewn pieces which are not even all right side up! Nothing is fitted it's just not what you see in the photos and what they say in the descriptions. I paid for products that I did not receive, they sent me pieces of cloth instead. Really very disappointed, and it comes from China not the US.
Order : KIS00183319
24 July 2024
Unprompted review
Reply from Kistania
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
I ordered a size too small and was…
I ordered a size too small and was looking to return. Kistania was quick to respond and assist with a refund! Great customer service and I will be back!
7 July 2024
Unprompted review
Love my shoes but just a bit too small
Love my shoes but just a bit too small. I think it’s best to order a size up, Customer service was quick to respond to help me understand the return/exchange process. I will be ordering a bigger size.
7 July 2024
Unprompted review
Amazing companyp
Amazing company!
Clothes quality is great!
Speedy delivery from America to Uk
Superb customer service
30 June 2024
Unprompted review
I goofed..
I had a mess up with my address and they were able to update it before it's shipped. Now I wait eagerly for my purchase! 😊
22 May 2024
Unprompted review
The delivery went smoothly and my items…
The delivery went smoothly and my items arrived pretty fast but unfortunately I ordered the wrong size , they responded almost immediately and took care of everything respectfully I’ll most definitely be shopping again !! And this time for the right size 🤭
9 May 2024
Unprompted review
I totally recommend!
A wide variety of items with a unique design and style. The quality is great, the shipping was a little long for me but it's worth it + you can get free items with your order!
Also if you have any questions or problems with your order, the staff is super nice and helpful. In conclusion I would totally recommend Kistania!
23 April 2024
Unprompted review
Exact products as shown on site
Exact products as shown on site, swift response(s) to clients, clear procedures for any customer question(s), and pretty fast shipping/ delivery!
24 April 2024
Unprompted review
The experience was a good one
The experience was a good one. The customer service reply was very helpful and fast. Helped me to get my order situated. Very professional and kind.
23 April 2024
Unprompted review
Very nice and fast service.
Very nice and fast service.
Will order again in the future
22 April 2024
Unprompted review
Lovely goth clothes
The items I ordered were fantastic! I got the wrong size in one dress, but all issues were quickly resolved with the service response team via email.
17 April 2024
Unprompted review
Great customer service
Great customer service and fast response time. Will shop again.
9 April 2024
Unprompted review
First time buy, NEVER AGAIN!
Neither of the items I bought fit. And the material is cheap! First time purchase, very unhappy.
6 March 2024
Unprompted review
Reply from Kistania
Dear, our store has a complete return and exchange policy. If you are not satisfied with the product you received, you can contact our customer service email for after-sales service in time. Thank you for your understanding!
the worst service ever
the worst service ever - they didn't pay money back when You return clothes. BE CAREFUL
1 January 2024
Unprompted review
Reply from Kistania
Dear, we have a complete return and exchange policy, if you receive the package and are not satisfied then contact us after sales. After communicating with us, you decide to return the product for a refund. After returning the goods according to the return address we provide, we will not be able to refund you until we receive the returned goods. Regarding this, I must have clearly informed you in our communication with you. So if your return has not arrived yet, please be patient. We will refund you as soon as possible after receiving the returned item. You can also send me the order number to check the latest track of the return for you. Thanks for understanding and looking forward to your reply!
Never received package and company won’t refund
I ordered a pair of shoes from this site and was tracking my package. It made it to my city but was never delivered to me and was sent back to the company. It’s now been over 2 months and they won’t send me the shoes because they say they are still waiting for the package to return to them. I finally just asked for a refund and they offered to refund me 65% of what I paid. I don’t understand why I’m paying for 35% of an item I never received. Experience has honestly been awful, 110% do NOT recommend.
25 March 2024
Unprompted review
Reply from Kistania
Dear, we ship goods based on the recipient information filled in by the customer. Under normal circumstances, if the customer's recipient information is correct and complete, it will not be delivered overtime, nor will the delivery fail and be returned. If it is found that your package failed to be delivered and is on the way back, then the recipient information you filled in must be incomplete and incorrect. The reason for the delivery failure can also be seen in the logistics track. We also have a complete return and exchange policy. Packages in transit cannot actually be returned or exchanged. After the package is returned, we will proactively contact the customer to verify the correct address and re-dispatch it. Of course, if the return exceeds the time limit and it is determined that the item was lost during transportation, we will provide a full refund or reissue it according to the customer's needs. So if you have any questions or dissatisfaction with the processing of your order, you can send me the order number and I will check whether the order is processed correctly for you. Thanks for understanding and looking forward to your reply!
The customer service is fantastic at…
The customer service is fantastic at this company. They handled my issue quickly and my item arrived within a few days. I really appreciate this product and the way they handled my issue. Thank you!
22 March 2024
Unprompted review
Very kind and courteous service
Very kind and courteous service! Willing to do whatever they can to help!
24 March 2024
Unprompted review
Honestly the material of the product…
Honestly the material of the product wasn’t worth the price I paid for. It looked like something i could make myself at home. I was disappointed.
6 March 2024
Unprompted review
Reply from Kistania
Dear, if the product you receive does not match our product description, you can contact our customer service email in time for after-sales service according to the return policy. You can also send me the order number to check for you. Thank you for your understanding and I look forward to your reply!
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