The "oversized hoody" didn't even cover my chin. The material was that weird shiny synthetic that can generate static electricity when you pat cats.
Company replied
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See what reviewers are saying
Ordered sandals (in Jan) Delivery takes 2.75 month (China New year party,,) Quality ok Be careful with shoe size Check for Kistania vouchers, coupons K is a retailer, reorders on demand not a... See more
Company replied
I recently ordered from Kistania and I’m absolutely impressed. The products are amazing – I got a gothic dress and a leather blazer-style jacket with a satanic bag, and everything was stunning. The qu... See more
Bought two hoodies, xxl was more like L, the material was more like plastic or polyester instead of the advertised cotton. No ribbed/tapered sleeves either. This is just a cheap knockoff version th... See more
Company replied
Company details
Written by the company
Kistania is a personalized clothing brand. We are focus on the most personalized unique clothing and accessories. Kistania currently sells a wide assortment styles and categories, which includs punk, gothic, lolita, chic, costumes and so on. We seek for a twist of darkness, channeling emotional power and raw energy into every thread. We sincerely hope we are not just a clothing seller, we hope we can co-create styles with our customers. Design what our customers favor, make you looking unique, is what we wanna to do. We are not perfect and small, but we have strong willingness and patient to grow with our customers.
Contact info
No. 4, 7th Floor, Building 2, No. 1366, Middle Section of Tianfu Avenue, High-tech Zone, 610000, Chengdu, China
- service@kistania.com
- kistania.com
2.7
Poor
288 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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"I'm trying to get a refund on an item…
"I'm trying to get a refund on an item that won't be delivered on time. It hasn't left CN yet but they say they can't refund me my $40 and cancel the order. I just want my money back." Was my 1st review. Their customer service sucks, they ignored me completely for 2 fing weeks. Absolutely terrible, never buy from them they're not to be trusted. I also never received my refund or package.
29 October 2023
Unprompted review
Reply from Kistania
Dear, our store has a very complete return and exchange policy. The policy clearly states that once the package is shipped, the package in transit cannot be returned or exchanged. If you need to return or exchange, you can only wait for the package to be signed and contact our after-sales service. If you strictly follow the policy, after the package is shipped, it cannot be returned or exchanged until it is signed for. However, considering the needs of customers, under normal circumstances, as long as it is on working days, we can process emails and orders in a very timely manner. Within 24 hours after the package is shipped, if we receive an email from the customer that needs to be returned or exchanged, we will intercept the successful package. We try our best to intercept returns for customers, and then handle refunds according to customer needs. However, we cannot successfully intercept the package more than 24 hours after it is shipped. Therefore, for packages that have been shipped and cannot be intercepted, if customers need to return or exchange them, they can only contact our after-sales service after waiting for the package to be signed for according to the policy. Thanks for understanding!
SCAM scamity scam scam
I have literally never had a good experience with this brand/company. I ordered a shirt awhile back and mid transit they sent it back, never got a refund. When I tried to look for the tracking info, there wasn't any. THEN, my boyfriend tried to order me some clothes for Christmas and they just straight up never came. No refund, no email, nothing. I never leave reviews but this place is the biggest scam I've had the misfortune of wasting money on. DO NOT buy from Kistania.
10 December 2022
Unprompted review
Reply from Kistania
？？Dear, what are your and your boyfriend’s order numbers? You can send it to me for your inquiry. Our store has a complete shipping policy. Under normal circumstances, the order will not time out regardless of the preparation time or the transportation time after shipment. If there is a product in the order that is out of stock or has been shipped overtime due to other reasons, we will proactively send you an email to inform you of the product status of the order based on the email address you filled in when placing the order, and we will also ask you whether to exchange or refund. . If your order has been shipped, and after the package is delivered to the local area, the address filled in by the customer is incomplete or the customer cannot be contacted during delivery, it will indeed cause the package to fail to be delivered and returned. However, once the returned package is returned to the overseas warehouse, we will proactively contact the customer to ask for the correct address or contact information, and then deliver it again. If there is a package that has not been returned to the overseas warehouse within the time limit, we will automatically determine that the package is lost and will proactively send an email to the customer to ask whether to reissue or refund the package. So you can send me the order number to check for you, or you can contact us through the customer service email to check the order status. Looking forward to your reply!
I love my twin Sweet 15 dress thank you…
I love my twin Sweet 15 dress thank you so much they love it too.very delicate very beautiful and the two colors is going to be pink and lavender.
25 October 2023
Unprompted review
Waste of money
They don't give you a shipping number to track your stuff so you just have no idea where it is. I ordered a dress and a shirt both for $33 and just received a random email telling me I was refinded $27. There is nothing on their link telling me why. Dont buy from here. It is not worth it. Complete waste of money.
21 October 2023
Unprompted review
Reply from Kistania
Dear, thank you for your feedback! Is KIS00111350 (dress + top) your order? If so, your payment for this order was successful on October 7. Regarding the dress, we have shipped it on October 12th (it has been delivered to the local area and will be delivered soon), and we sent you an email through the customer service email (service@kistania.com) on October 13th to inform you of the express delivery Tracking number and tracking number URL. As for a top from Ningwai, it was out of stock and removed from the shelves. We promptly sent you an out-of-stock email on October 8 to ask if you need a refund or exchange. But you haven't replied to us. Since you haven't responded for a long time, we have taken the initiative to refund you the out-of-stock products today. Is there anything unreasonable about our operation? If there is something reasonable, you can tell us clearly. We are very willing to listen to everyone's opinions and optimize our services. Thanks for understanding and looking forward to your reply!
I’ve purchased from this website 3…
I’ve purchased from this website 3 times for the same pair of shoes ! I’ve bought 1 pair they fit me exactly so i tried to buy them 2 sizes bigger & they have been forcing me to say i want a refund. I don’t think they have the right sizes on the website so when i try to ask for a exchange or refund they only give you the refund if the item has not been shipped but they don’t do exchanges cause they’ll say it’s out of stock & has been for months but I’ve been buying the SAME SHOES for 2 months straight. It’s a waste of time don’t buy.
12 October 2023
Unprompted review
Reply from Kistania
Dear, thank you for your feedback! If you have successfully purchased our product and clearly expressed to us that the size is inappropriate (too big or too small) after receiving it, then when you buy the same product again, the size you purchased again will be queried based on the chat history. It may not be suitable for you. When we happen to check such an order, in order to protect the customer's property, we will proactively handle a refund for the customer.
(If you are buying shoes, you need to refer to the foot length data in the size chart when choosing the product size. However, many customers will ignore this reference data. Our size data are also accurate. Therefore, we will also randomly check repeat purchase orders. .)
Thank you very much for your love of our products, and we are sorry that our proactive refund has dissatisfied you. Thank you for your comments and suggestions. We will optimize the way we handle orders, hoping to make everyone more satisfied with our products and services! Thank you very much for your tolerance for us, thank you!
It was a fast response
25 September 2023
Unprompted review
I ordered a pair of shoes from kistania…
I ordered a pair of shoes from kistania and i absolutely love them! I will definitely be shopping again i even got a free gift in my order!
4 September 2023
Unprompted review
Awesome selection fast shipping…
Awesome selection fast shipping considering it's overseas and killer prices !
15 September 2023
Unprompted review
My experience was amazing they helped…
My experience was amazing they helped me not waste my money
20 September 2023
Unprompted review
Good customer service.
Customer service was attentive when I placed the wrong order. The operator was quick to take care of my exchange and give me store credit.
17 September 2023
Unprompted review
It was a wonderful buying experience
It was a wonderful buying experience. Order was delivered timely and everything was good, including the fabric and the design quality. Happy with my purchase!
2 September 2023
Unprompted review
Cheap clothes
Clothing was cheap and ill fitting even though I got the smallest size (I'm 5'4, 115lbs). Tried to contact for a refund through the email provided and it said it was an invalid email. There goes $70 down the drain.
14 September 2023
Unprompted review
Reply from Kistania
Dear, our customer service email is service@kistania.com. Did you send the wrong email? You can contact us again. Or you can also tell me your order number and I will check it for you. If the arriving product has quality problems, we will handle it for you according to the return policy. Thank you for your understanding and look forward to your reply!
I absolutely love my order!!!
I absolutely love my order! Will definitely order again
12 September 2023
Unprompted review
0 STARS!!
0 STARS!!! Their size chart for shoes was completely wrong I sized up twice as requested still too small which is crazy! Then no where on the site does it say returns ship internationally. THEY SHIPPED TO ME OUT OF NEW JERSEY! so why do I have to pay $71 dollars to ship a $30 shoe for an exchange. If I knew that I would have never touched that website!!! I feel absolutely scammed because I think the international return is on purpose to deter you from even following thru for a refund or exchange. It’s PREDATORY honestly. Once I said that to the rep NO RESPONSE! Horrible company! Stay away!
30 August 2023
Unprompted review
Reply from Kistania
？？？Dear, what is your order number? You can send it to me for verification. Our shoes have detailed size charts, and the product description will also prompt you to refer to the shoe length data in the size chart to choose the size that suits you. And our shoe length data has almost no error. If you really refer to the shoe length data and choose the size that suits you, there will definitely be no problems after it arrives. However, if you choose the wrong size and the size of the arrival is inappropriate, and our products do not have any quality problems, according to our return policy, if you need to return or exchange, you can only return it to us. We will issue it after receiving the return. We will reissue or refund you as soon as possible. If you are not satisfied with the after-sales service of your order, you can send me the order number and I will check it again for you. Thanks for understanding and looking forward to your reply!
Great customer service & quick delivery
5 September 2023
Unprompted review
I would give no stars
I would give no stars. The photos DO NOT advertise quality. CHEAP JUNK. Do not buy
30 August 2023
Unprompted review
Reply from Kistania
Dear, if you are not satisfied with the product you received, you can send me the order number to check for you, or you can contact our customer service email. We have a complete after-sales policy and will sell it for you in accordance with the policy. Thanks for understanding! Looking forward to your reply!
Forget it!!
FORGET IT !!
Wrong shoes (SIZE), but the refund means sending within 7 days the articles back to china from europe, exorbitant costs!
SHOES for $80.99
Order No. KIS00092512
Tracking Number YT2322021222003669
return to City: Chengdu Province：Sichuan
COST € 160.00
NICE !!!
This lack of right of return must be specified on the shop because it does not compliant with our way of doing business!
And that's not the case
22 August 2023
Unprompted review
Reply from Kistania
Dear, what is your order number? Can send it to me to check for you. If it is indeed our delivery error after verification, we will unconditionally handle the return or reissue for you according to your needs. Thank you for your understanding and look forward to your reply!
I have placed 3 orders and nothing was…
I have placed 3 orders and nothing was shipped. You have a 50% scam rate. You send incorrect merchandise and steal customers money. I'm a reseller and am notifying millions of your fraud. My bank will be contacted immediately. Refund me now.
8 July 2023
Unprompted review
Reply from Kistania
??Dear, what is your order number? Can send it to me to check for you. Our orders have a full shipping policy and return policy. If your order has not been shipped after the payment is successful, you can contact our customer service to check the order at any time, and you can also apply for a refund. Any mail received by our customer service mailbox will be responded to within 24 hours on working days. If your order has been shipped, the current shipping status of the order is very normal, and there is no overtime shipping, please wait patiently. If there is any abnormality in transportation after the package is shipped, you can contact us at any time, and we will also check the transportation status for you. If the parcel track is abnormal and it is determined that the lost item is lost, we will also unconditionally sell it according to the customer's needs.
So, how much is your order? You can send it to me for verification and processing, thank you for your understanding, and look forward to your reply!
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