The dress is stunning! My daughter is so excited for her upcoming party. We had no issues at all, shipping does take sometime so I would keep that in mind but overall everyone was super helpful. Thank... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Perfect dress! Shipping can be a little slow and expensive is my only complaint! Also thank you Demi for the help !
Company replied
My daughter begged for her KissProm dress for her 8th grade graduation. It was honestly perfect. It wasn’t overly expensive and fit her so well. I only took a star off because the straps on the dress... See more
Company replied
I’ve had an amazing experience with KissProm! They were extremely communicative and made sure I was a pleased customer. Ellen especially made sure to keep in touch everyday. Informing me what dresses... See more
Company replied
Company details
Written by the company
We are an online retail company that offers girls' and woman's prom dresses. Customers can browse prom dresses online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high-quality products and high-quality services.
Contact info
2785 Cabot Dr,#7-165., 92883, Corona, United States
- 9512944771
- service@kissprom.com
- kissprom.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ruby was an amazing employee and helped…
Ruby was an amazing employee and helped us find the dress we were looking for. The dress looked so good and had amazing quality for an affordable price.
29 May 2026
Unprompted review
Reply from KissProm
"Dear Haylee,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
Ruby was very helpful and…
Ruby was very helpful and accommodating!! They have beautiful dresses!!
29 May 2026
Unprompted review
Reply from KissProm
"Dear Hailey,
Thank you for your kind review. We’re delighted to hear that Ruby was able to support you with her professionalism and expertise. Your recognition truly means a great deal to our team. 🤍
Kind regards,
The KissProm Team"
Terrible customer service
Terrible customer service. Dress descriptions are inaccurate and they don't even anwer questions accurately if you ask before ordering. If you do order, never accept a gift card as a refund even if you are planning on exchanging.
26 May 2026
Unprompted review
Reply from KissProm
"Hi Elissa,
We sincerely apologize for not meeting your expectations. We highly value your feedback and will take it seriously.
It is our responsibility that customer service did not accurately respond to your question. We will strengthen supervision in this aspect to improve the quality and efficiency of our customer service work.
And we sincerely apologize again for the inconvenience caused to you by our return and refund policy. We will provide timely and accurate explanations regarding return and exchange issues in our future work.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
VERY SLOW SHIPPING, TERRIBLE CUSTOMER SERVICE
Do yourself a favor and find another place to shop! DO NOT ORDER FROM KISS PROM!! EVER!
Ordered a dress several weeks prior to prom. The shop emailed me and asked the date of the dance to be sure it was shipped in time. I gave them the date and they did not ship the dress until THREE DAYS before the dance. We are on the east coast and it was shipping from CA. It arrived FOUR DAYS AFTER PROM. Why the delay? Why even ask if they didn't intend to ship it in time?
Once the dress finally arrived, it looked nothing like the picture, horrible cheap quality and the color is off.
HORRIBLE CUSTOMER SERVICE! DO NOT ORDER FROM HERE!!!
Don't believe the response below. I have contacted customer service multiple times with NO response The only way to contact them is via email and they don't respond. I will take this up with my credit card company.
24 May 2026
Unprompted review
Reply from KissProm
"Hi Denise,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress.
At the same time, it is also our problem that our customer service did not satisfy you. We will improve the quality of our customer service based on your feedback.
And we are sorry that the dress did not meet your expectations, and we will strive to improve the quality and efficiency of our work.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Love this place
Love this place, so many beautiful gowns. You won’t leave empty handed
24 May 2026
Unprompted review
Reply from KissProm
"Dear Arezou,
Thank you so much for your kind review. We're truly honored that you took a moment to share your positive experience with us.
Hearing that you're happy with your purchase means the world to our team. We always strive to provide beautiful dresses and a smooth shopping experience, and knowing that we met your expectations is the best reward.
We appreciate your trust and hope to welcome you back again soon. 🤍
Warm regards,
The KissProm Team"
Ruby was helpful
Ruby was helpful
I spent hours at house of bc but we found here. Instantly loved
Worth an hour drive for sure
I thought it’d be $400 but it was less than $200
23 May 2026
Unprompted review
Reply from KissProm
"Dear MICHELLE,
Thank you for your kind review. We’re delighted to hear that Ruby was able to support you with her professionalism and expertise. Your recognition truly means a great deal to our team. 🤍
Kind regards,
The KissProm Team"
The dress is really beautiful even more…
The dress is really beautiful even more in person then in the picture, will highly recommend getting.
23 May 2026
Unprompted review
Reply from KissProm
"Dear Arielle,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our dresses.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
Overall good!
The workers were very nice and helpful! The return process was also quick and easy and there were a lot of options in-store!
23 May 2026
Unprompted review
Reply from KissProm
"Dear Mikaila,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed the store, our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team"
Returning customer
Returning customer, great selection many styles and colors. Love the dress. Only improvement would be to have better phone service, answering the phone.
23 May 2026
Unprompted review
Reply from KissProm
"Dear Melissa,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with our dresses.
At the same time, we are very grateful for the issues you raised about our phone service, and we will promptly improve and perfect this aspect of our service to enhance service quality and efficiency.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
I love the dress I got and it looks…
I love the dress I got and it looks just like the one I ordered on online and the dress like so good on me and I recommend buying dress from there
23 May 2026
Unprompted review
Reply from KissProm
"Dear Bella,
Thank you for your positive feedback. We’re honored to know that our dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
Returning customer Great customer…
Returning customer Great customer service would definitely come back. Only problem is the limit they put for trying on dresses!
18 March 2026
Unprompted review
Reply from KissProm
"Dear Janissa,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service.
At the same time, regarding the situation of trying on dresses, we will continue to make improvements to provide customers with a better experience.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
Disappointed
Very disappointed with my experience. The dress arrived in a damaged box and the dress itself was dirty and clearly not in acceptable condition. I immediately sent photos documenting the issues, yet I’m still being charged $78 to return a dress that was completely unwearable. Customers should not have to pay expensive return fees for items that arrive damaged or defective. Extremely frustrating experience, especially for something as important and time-sensitive as a prom dress.
20 May 2026
Unprompted review
Reply from KissProm
Hi Tammy,
We sincerely apologize for the unsatisfactory experience you've had. We feel sorry the package arrived damaged and the dress was dirty and unusable.
We completely understand your frustration at being charged a return fee for defective goods. However, we are sometimes unable to promptly prevent issues with logistics company transportation, and we apologize for this.
We will focus on product quality and delivery assurance in the future, and will strengthen relevant inspections to prevent similar problems from occurring again.
If there is anything else we can assist you with during this time, please feel free to contact us directly.
Sincerely,
The KissProm Team ❤️
Would not recommend this company at all
I am extremely disappointed with my experience with Kiss Prom. I placed an order on 3/24/26 and paid an additional $24.99 for express shipping, yet my dress was not even shipped until 4/9/26 and was not delivered until 4/15/26. This was only after multiple emails and phone calls trying to get updates on the order.
Because of the delays, we decided to return the dress. The return was signed for by the company on 4/24/26, but my refund was not processed until 5/20/26 — nearly a month later. On top of that, they deducted $63 from the refund amount.
None of the shipping or refund timelines matched what is advertised on their website. Paying extra for express shipping was a complete waste, and the return process was just as frustrating. Customer service was unhelpful throughout the entire experience. I would not recommend ordering from this company if you need your dress by a certain date or expect honest shipping estimates and timely refunds.
24 March 2026
Unprompted review
Reply from KissProm
Hi Kristin,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range. We do apologize for the inconvenience. As this is currently the peak season, many customers have ordered the same dress.
At the same time, we will also continuously improve issues related to the return policy. We are very sorry for the unpleasant experience you had.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
BUYER BEWARE
I purchased a dress on February 9, and it did not arrive until March 28. When I reached out about the delay they told me it was "in production". I ordered a stocked dress. When the dress finally arrived, it was different from what was represented on the website. I contacted the company the same day to request a return.
Initially, I was told the dress could not be returned because it was a “special order,” which was inaccurate. After further communication, the company acknowledged it was not a special order, but the process then turned into weeks of negotiation. It took more than three weeks of nearly daily communication to reach an agreement regarding the return. They kept negotiating the restocking fee.
After I shipped the dress back and it was received by the company, they still delayed issuing my refund. For another 10 days, I was repeatedly told to “be patient” while they were “working on it.”
At that point, I contacted my credit card company to dispute the charge and filed a complaint with my state’s Attorney General’s office regarding what I believe to be unethical and deceptive business practices.
This was one of the most frustrating online purchasing experiences I have ever had. Based on my experience, I would strongly encourage potential customers to proceed with caution.
28 March 2026
Unprompted review
Reply from KissProm
"Hi Danielle,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range. We do apologize for the inconvenience. As this is currently the peak season, many customers have ordered the same dress. We also sincerely apologize to you for the delay in the refund.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
5 stars!
My daughter absolutely loved her prom dress! The sizing was perfect and she loved the style of it. I was a little concerned with shipping but when I emailed Kate about it she got back to me within the same day! Truly great service!
24 April 2026
Unprompted review
Reply from KissProm
"Dear Rylee,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
Beautiful dress definitely would…
Beautiful dress definitely would recommend😁. Returning customer
10 May 2026
Unprompted review
Reply from KissProm
"Dear endiya,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team"
Reply from KissProm
"Hi susan,
We sincerely apologize that our service did not meet your expectations. We highly value your feedback and will take it seriously, making thorough improvements to comprehensively enhance the quality of our service.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
This company worked with me as I…
This company worked with me as I ordered my daughter prom dress last minute. They were still able to rush my order and I received it SOONER than their initial delivery date! So thankful for Ellen who stayed in communication with me the entire time, until I received my order. Thank You, KISS PROM. This company is legit. I’ll be a returning customer!
1 May 2026
Unprompted review
Reply from KissProm
"Dear Janae,
Thank you for taking the time to leave such a thoughtful review. We’re glad to hear that you had a positive experience with both our collection and our customer service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
First time buyer for first time prom…
First time buyer for first time prom attendee. Ordered middle of March (15..I think. Somewhere around there) for a May 2nd prom. I panicked of course as I thought it would be at least a month. Received it April 24th. It was packaged beautifully. I fit my daughter to the tee!!! The dress was drop dead gorgeous!!! She looked like a princess!!!! She received so many compliments. She shared the website, listing Kadel to help for assistance. As his response to calm my nerves as I never have ordered a prom dress on the internet. Always used local stores. Too bad I couldn’t include a picture of her wearing the dress. As she looked stunning!! Good job Kissprom!!! You have my vote for next prom or event! Next time ordering 2 1-2 months early, LOL!
2 May 2026
Unprompted review
Reply from KissProm
"Dear D Cmn,
Thank you for your kind review. We’re delighted to know that our customer service met your expectations and that you were happy with your dress.
At KissProm, we’re committed to providing not only quality designs, but also a smooth and supportive experience from start to finish. Your feedback affirms that we’re moving in the right direction.
We truly appreciate your support and hope to serve you again soon.
Sincerely,
The KissProm Team"
DO NOT BUY FROM HERE
Our daughter ordered dress. Reached out multiple times over 4 weeks and heard from no one. It never came. We disputed charge with Credit Card company. I would nOT buy from here.
9 April 2026
Unprompted review
Reply from KissProm
Hi Dr Short,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our shipping time range.As this is currently the peak season, many customers have ordered the same dress. At the same time, we sincerely apologize to you for the customer service not responding to your questions in a timely manner.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
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