The dress is stunning! My daughter is so excited for her upcoming party. We had no issues at all, shipping does take sometime so I would keep that in mind but overall everyone was super helpful. Thank... See more
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Review summary
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Reviews shaping this summary
Perfect dress! Shipping can be a little slow and expensive is my only complaint! Also thank you Demi for the help !
Company replied
My daughter begged for her KissProm dress for her 8th grade graduation. It was honestly perfect. It wasn’t overly expensive and fit her so well. I only took a star off because the straps on the dress... See more
Company replied
I’ve had an amazing experience with KissProm! They were extremely communicative and made sure I was a pleased customer. Ellen especially made sure to keep in touch everyday. Informing me what dresses... See more
Company replied
Company details
Written by the company
We are an online retail company that offers girls' and woman's prom dresses. Customers can browse prom dresses online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high-quality products and high-quality services.
Contact info
2785 Cabot Dr,#7-165., 92883, Corona, United States
- 9512944771
- service@kissprom.com
- kissprom.com
4.3
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would give a 0 if I could
Would give a 0 if I could. ABSOLUTE WORST SERVICE EVER!!! Was told via website dress shipping would be there in 2 weeks… It took 2 months and then when we received LATE after prom date , the dress it smelled like nasty fish to be new almost made us vomit at the smell, my daughter would’ve never worn it even if it came on time! Absolutely disgusting! Return process is a joke! Took over 2 months to get a refund! They never answer the phone or emails! This place is a SCAM STAY AWAY!!! Would never order again!!!
30 March 2026
Unprompted review
Reply from KissProm
Dear Sam,
We're very sorry to hear about your frustration and truly regret that this experience has been so disappointing.
A two-month delivery when two weeks was promised and arriving after your daughter's prom, is completely unacceptable. On top of that, receiving a dress with a strong odor is not something any customer should have to go through, and we understand how upsetting that must have been.
We also take full responsibility for the return process taking far too long and for our team failing to answer your calls and emails. That is not the service we want to provide, and it's not the experience you deserved.
We appreciate you bringing this to our attention and will review the handling of your return internally to ensure our communication and inspection process remains fair and clear.
Kind regards,
The KissProm Team
Great quality and customer service
The dresses I bought were beautifully made and high-quality. Customer Service representative named Ellenwas top-notch and worked with me to make sure that the dresses arrived with the correct measurements and in time for our concert event! Would definitely recommend this company.
11 June 2026
Unprompted review
Reply from KissProm
Dear Hillary,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
I had the best experience here!!
I had the best experience here! The customer service was great and they had SO many dresses to choose from! I had the best time with my mom!
14 June 2026
Unprompted review
Reply from KissProm
Dear Lily,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team
the ladies were so sweet and helpful!!
14 June 2026
Unprompted review
Reply from KissProm
Dear Faith,
Thank you for your wonderful review. We’re so glad to hear that you enjoyed our dress selection, and the support from our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team
Fast delivery of our beautiful dress…
Fast delivery of our beautiful dress great customer service helped me change the dress size absolutely amazing quality dress will definitely buy again from kiss prom
1 May 2026
Unprompted review
Reply from KissProm
Dear Ashley,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team
The dress is stunning
The dress is stunning! My daughter is so excited for her upcoming party. We had no issues at all, shipping does take sometime so I would keep that in mind but overall everyone was super helpful. Thankful for Kate and her kindness!
10 June 2026
Unprompted review
Reply from KissProm
Hi Elizabeth,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our customer service. At the same time, because it is the peak season, there are quite a lot of orders, and some dresses require a certain amount of production and shipping time. However, we will also strive to improve this issue.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards, The KissProm Team
THIS IS FRAUDULENT ORGANIZATION
THIS IS FRAUDULENT ORGANIZATION. RUN. They steal your money in broad daylight. My daughter ordered a dress online which was received deformed. She notified the store to return it. They sent her a returned box which she used and returned it. Upon checking the tracking number, store had received the dress on 5/14/26. Refund should have taken place within 7 days per online policy. But No Refund. My wife called, my daughter called, I called. Always voice mail and no return call. We kept calling until my wife finally got a hold of someone who claimed his name to be Julio. He said he will the refund in 7 days. Nothing happened in 7 days. I called and was able to talk to a female who took her 5 minutes to find our file and phone number. She said they will refund in 48 hours. Today I got an email that they have issued a refund 3 days ago. They showed a fake refund in an email. They are such liars that they sent the wrong amount in their email. Nearly a month has gone by and no refund. I became very suspicious of them and went online to check on them. Better Business Bureau shows 144 complaints over the last 3 years. Many people claim they have not received their refunds. This is a scam. I intend to file a law suit against them. DO BUY YOURSELF HEADACHES. DO NOT SHOP AT THIS PLACE.
14 May 2026
Unprompted review
Reply from KissProm
Dear Steve,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Beautiful dresses
Beautiful dresses, and huge selection! The girls were super nice and helpful!
7 June 2026
Unprompted review
Reply from KissProm
Dear Customer,
Thank you so much for your kind review. We're truly honored that you took a moment to share your positive experience with us.
Hearing that you're happy with your purchase means the world to our team. We always strive to provide beautiful dresses and a smooth shopping experience, and knowing that we met your expectations is the best reward.
We appreciate your trust and hope to welcome you back again soon. 🤍
Warm regards,
The KissProm Team
Misleading Photos and Completely Different Dress Than Expected
I would strongly advise future buyers to be very careful.
The website appears to be a collection of photos from many different sources, and it is extremely difficult to understand what the actual finished product will look like. There are very few original photos showing what this company truly makes.
The dress I received had almost nothing in common with the dress shown in the listing. The quality, details, fit, and overall appearance were completely different from what I expected based on the photos.
What is most concerning is that nowhere is it clearly explained that the dress may not match the original design shown in the images.
Unfortunately, it is nearly impossible to know what you will actually receive until the package arrives.
2 May 2026
Unprompted review
Reply from KissProm
Hi Emily,
We sincerely apologize for the unsatisfactory experience you've had. We feel sorry that the dress you received looked completely different from the photos shown on our website, in quality, details, fit, and overall appearance.
We completely understand your frustration. The photos on our site are sourced from multiple references, and we acknowledge that this made it difficult for you to know what the actual product would look like. We should have been clearer that the final dress may vary from the listing images, and we apologize for not making that more transparent.
We will improve our product photos going forward and add clearer disclaimers so future buyers have a more accurate expectation of what they will receive.
If there is anything else we can assist you with, please feel free to contact us directly.
Sincerely,
The KissProm Team ❤️
Worst customer service ever
Worst customer service ever! I purchased five dresses from this company and had to repeatedly call to get a refund and then fight the charges through my credit card in order to get actually refunded. Although they say they are going to refund you, they never do. No one answers the phone ever and they take days to respond to an email. Do not purchase your addresses from this place. You will be disappointed with their customer service. Purchase from somewhere they accept returns and don’t charge you fees and try and not refund you.
1 May 2026
Unprompted review
Reply from KissProm
Dear susan,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy & custom service. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Not a good experience…
Not a great purchase and return experience. The shipping and availability time frames on the website were straight lies in our case. I purchased a dress that had an in stock lightning fast shipping guarantee yet it did not leave the warehouse for 9+ days and only after I emailed creating stress when on a deadline for a dance. It did ship quick after my last email. Unfortunately the Dress did not fit and now I’ve been waiting a month for a partial refund - again emailing twice when it states 10 business days for a refund and it’s been far longer.
I would consider removing this negative yet honest review for a sincere apology regarding the inaccuracies of your promised time frames, And my refund that I still have not received.
3 May 2026
Unprompted review
Reply from KissProm
Dear Corgie,
We sincerely value your feedback and take all customer concerns seriously, particularly when it comes to our return policy. Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️
Customer service was quick to respond…
Customer service was quick to respond and able to refund my cancellation. Would order from KissProm again.
3 June 2026
Unprompted review
Reply from KissProm
"Dear AmberG,
Thank you for your positive feedback. We’re honored to know that our customer service left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
High quality product and excellent
High quality product and excellent, prompt customer service.
2 June 2026
Unprompted review
Reply from KissProm
"Dear Leah,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
was very helpful and patient helping me…
was very helpful and patient helping me find the right dress, i loved the service so much!! amazing store
2 June 2026
Unprompted review
Reply from KissProm
Dear Valerie,
Thank you for your wonderful review. We are very happy to hear that you enjoyed our dress selection and service, as well as the support from our team.
Providing a warm and helpful in-store experience is something we value greatly. We look forward to welcoming you again soon. 🤍
Sincerely,
The KissProm Team
BUYER BEWARE!!
BUYER BEWARE!!! This is the WORST business I have ever dealt with in my life. I had to report them to the BBB and when I did I discovered they had a rating of an "F". They only shipped one of the two dresses we ordered. Additionally, I have been going back and forth with them since they received the dress back on May1st to get a refund. It is June 1st and I still do not have refund. Additionally, they are trying to only refund me 161.10 of the 225.19 I spent on the dress. When I sent them screenshots of their return policies on May 29th stating I get a full refund back on one item, they took the weekend to change their policy and make it effective May 29th. They are thieves and liars.
Their reply below is psychotic. When I finally got them on a phone they hung up on me after telling me they will only email. Oh and still no refund. They don't care at all about their customers.
30 April 2026
Unprompted review
Reply from KissProm
"Hi Kristin,
We are very sorry to hear about your frustration and anger, and we sincerely regret that this situation has caused you to feel this way.
Regarding the delay in our refund and return process, we will report this to the relevant department and work to improve the issue. However, the change to the return policy was not directed at your order; it was made as part of our overall adjustment to our return and refund policies. We sincerely apologize again for any inconvenience this may have caused you.
Therefore, we understand that this experience has made you very upset, and we appreciate you bringing this matter to our attention. We will make certain adjustments in response to it.
Kind regards,
The KissProm Team"
Last-minute bridal gown! So worth it!
Came to Kissprom to find a last minute wedding dress. It was a Sat. Super busy but the girls stayed calm cool and collected. They helped me until I found what I was looking for. I really appreciate them and it was so worth the 45 min drive to now have peace of mind. Thank you ladies!! Xoxo
30 May 2026
Unprompted review
Reply from KissProm
"Dear Allyson,
Thank you for your wonderful review. We are delighted to hear that you enjoyed our clothing selection and the service of our team.
Providing a welcoming and helpful in-store experience is something we truly value. We look forward to welcoming you back again soon. 🤍
Kind regards,
The KissProm Team"
Amazing service will be coming back for…
Amazing service will be coming back for future purchases
30 May 2026
Unprompted review
Reply from KissProm
"Dear Brigit ,
Thank you for taking the time to leave such a thoughtful review. We are very pleased to hear that you are satisfied with our service.
Ensuring our customers feel confident and well-supported throughout their journey with KissProm is always our priority, and your feedback means a great deal to us.
We appreciate your trust and look forward to welcoming you back. 🤍
Warm regards,
The KissProm Team"
Workers were so kind
Workers were so kind! They offer a large variety of beautiful dresses and they fit perfectly.
30 May 2026
Unprompted review
Reply from KissProm
" Dear Atzin,
Thank you for your lovely feedback. We’re so pleased to hear that you enjoyed our selection and found so many styles you loved. And our customer service met your expectations.
We’re always working to curate a collection that feels fresh, versatile, and inspiring. We truly appreciate your support. ✨
Kind regards,
The KissProm Team"
If there were no stars I would choose…
If there were no stars I would choose it. Do NOT purchase from this company, especially online. I ordered 2 dresses for my daughter for junior prom. The one we kept was crap. Before she even put it on many of the rhinestones had fallen off. She wore it for a few hours and half of them were missing. The one we had to return was a nightmare. It’s 3 months later and I’m still getting jerked around and empty promises that it’s in progress or on its way. I’ve had to pay late fees to my credit card for it and have now reported fraud. Go elsewhere. Anywhere. These people do not know how to do business.
28 February 2026
Unprompted review
Reply from KissProm
"Hi Jennifer,
We sincerely apologize that our service did not meet your expectations. We will promptly provide feedback and make improvements regarding the loss of rhinestones on the dress and related quality issues of the dress.
At the same time, we sincerely apologize once again for any inconvenience caused to you by our service process.
Please reach out to our customer service team so that we can address your specific concerns promptly. You can expect a reply to your email within 48 hours.
If there's anything else we can do to assist you during this time, please don't hesitate to reach out to us directly.
Sincerely,
KissProm Team❤️"
Ruby was an amazing employee and helped…
Ruby was an amazing employee and helped us find the dress we were looking for. The dress looked so good and had amazing quality for an affordable price.
29 May 2026
Unprompted review
Reply from KissProm
"Dear Haylee,
Thank you for your positive feedback. We’re honored to know that our customer service and dresses left a good impression on you.
Your satisfaction is important to us, and comments like yours inspire our team to continue delivering the level of care and quality our customers expect from KissProm.
We sincerely appreciate your support and hope to assist you again in the future. 💋
Best regards,
The KissProm Team"
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