Didn't get an Boarding Pass unless it is less then 12 hours before the flight. Tried to reach kissandfly the whole day without success. Thanks god I found Mariia Ivasiuk who supported me very professi... See more
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Review summary
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Reviews shaping this summary
On 3. March Airline has cancelled a flight, which should be end of May. Kiss&Fly was not aware about it. On 3. April I let to open a ticket for the flight replacement. Several reminders, messages and... See more
Company replied
Review for KissandFly Booking and paying for a Lufthansa flight through KissandFly was very frustrating. The ticket download did not work, the reference numbers provided were not usable with Luftha... See more
Company replied
Today I booked a ticket and had some issue with the PNR code. The ticked was issued in less than 1h. I wrote an email to the customer service explaing my problem and less then 30 min I got an answer.... See more
Company replied
Company details
Written by the company
Kissandfly.de ist eine führende Online-Reiseagentur, die sich auf die Bereitstellung umfassender Dienstleistungen zur Reiseorganisation spezialisiert hat. Wir bieten eine breite Palette von Dienstleistungen an, einschließlich der Buchung von Flugtickets und Hotels, was die Reiseplanung bequem und sicher macht. Dank der benutzerfreundlichen Oberfläche unserer Website können Sie schnell die besten Optionen für Ihre Reise zu günstigen Preisen finden. Unser Ziel ist es, unseren Kunden auf jeder Etappe ihrer Reise den höchsten Servicestandard und Unterstützung zu gewährleisten. Vertrauen Sie Ihre Reisen Kissandfly.de an – Ihrem zuverlässigen Partner in der Welt des Reisens.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna , Austria
- +49 911 374 9058
- info@kissandfly.de
- kissandfly.de
2.6
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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so far everything fine
so far everything fine, even got a fairly quick helpful response from a person on the chat help.
23 February 2026
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback, Dirk Pardoel!
We’re glad to hear that everything has been fine so far and that you received a quick and helpful response via our chat support. If you need any further assistance, feel free to reach out anytime — we’ll be happy to help.
booked a flight with them and when I…
booked a flight with them and when I got to the airport with the voucher they told me my ticket was suspended/ never issued. When asking for my money back they were not doing anything until I asked it back with Mastercard.
8 January 2026
Unprompted review
Reply from Kissandfly.de
Dear Tim Willi,
thank you for your feedback, and we’re truly sorry for the stressful situation you experienced at the airport. We understand how serious it is to arrive for a flight and be told that the ticket was suspended or not issued, despite having a voucher.
To check your case properly and verify what happened with the ticket issuance, please share one of the following details for identification:
* your booking number, or
* the buyer’s email address used during the purchase.
As soon as we have this information, we will review the status in our system and with the airline/provider, confirm the reason the ticket was not successfully issued, and update you on the next steps regarding your refund.
Risk of ruining my vacation
Risk of ruining my vacation
Reserved a ticket through the kissandfly platform, the date of birth and expiry date for my passport were messed up (my wife and i agree that they were entered correctly) nonetheless no big deal you have to pay around 5 euros to update data which means a total of 10 euros for both dates change. after i paid it since 21st january i m still reaching out to support with no avail, always the same result, "we will treat your request" and nothing changes. This is frustrating and my whole vacation is at risk of being canceled because i used this platform.
UPD1: i provided the booking number, please check this
UPD2: i was asked to pay an extra 17 euros to change passport data, which makes for a total of 27 euros, still can see a correction for my passport data.
UPD3: checked my email/reservation nothing seems to have changed, will comback later today just in case these updates take long to appear on the flying company/kissandfly platform
UPD4: No email received
UPD5: email received about successful update, will update the rating to 3 stars, on the one hand the processing was very lengthy on the other hand i dont know for sure who is responsible for it.
21 January 2026
Unprompted review
Reply from Kissandfly.de
Dear Traveler,
We’re really sorry for the frustration and the delay in handling your request — we understand how stressful this is when your trip is coming up.
So we can locate your case and check the current status immediately, please share your booking number or the buyer’s email address used for the purchase.
Once we have it, we’ll review the request and get back to you with a clear update.
UPD 12/02
Thank you for providing the identification details (booking number). We’re now checking the current status of your request and reviewing what has happened since your payment on January 21.
Please wait for our update — we will get back to you as soon as we have the latest information and next steps.
UPD 12/02
Thank you for your patience. We confirm that your request has been processed on our side and has been submitted to the provider for authorization. At the moment, we are waiting for the provider’s confirmation to proceed with the passenger data update.
Today, we also sent an urgent reminder to the provider to ensure your request is handled as quickly as possible.
As soon as we receive updated information regarding your tickets, we will inform you immediately via the buyer’s email address.
UPD 23/02
Thank you for your update, and we sincerely apologize for the confusion caused by our previous message.
We want to be fully transparent: your request is still in progress, and we are now re-checking the current status directly with the airline to confirm when the updated passenger details will be applied in their system. As soon as we receive their confirmation, we will contact you immediately by email with a clear update.
Please also note that passport details are not displayed in the e-ticket / itinerary receipt, so you may not see these changes there. The updated information is reflected in the airline’s internal system and in your personal account on our website once the airline applies the change.
We understand how important this is for your trip and we’re treating it as a priority.
UPD 25/02
We sincerely apologize for the long wait and for the stress this situation has caused.
Today we received confirmation from the airline that the requested changes have been successfully applied to your tickets. Everything is now in order: the passenger’s passport details have been updated in the airline’s system, and your tickets are valid for travel.
If you have any additional questions or if you would like us to double-check anything on your itinerary, please don’t hesitate to contact us — we’ll be glad to help.
If your issue is now resolved, we would be very grateful if you could update your review and rating to reflect the outcome.
I had not issue with response form this…
I had not issue with response form this company..
Service representative Adriana López was fast efficient and a great help..
Thanks
3 February 2026
Unprompted review
Reply from Kissandfly.de
Dear William Trimmer,
Thank you for your feedback. We’re glad to hear everything went smoothly and that Adriana López was fast, efficient, and a great help. We’ll be happy to share your kind words with her.
If you ever need assistance again, please don’t hesitate to contact us.
This was the worst experience ever
This was the worst experience ever.
I booked a flight from Vienna to Helsinki. It was supposed to be Finnair, turns out it was a Finnair Partner (Qatar). Qatar suspended my ticket because the person buying (yes from KissandFly) has not verified their account and therefore my ticket was suspended. I had to spend hours in customer support first with Finnair to learn my ticket is with Qatar AND suspended, then with Kissandfly to learn that all is fine. In the meantime, I spoke with Qatar, learning that some silly human who makes bookings did not verify their account, so my ticket got suspended... while Kissandfly tells me all is good no worries? If I could give minus stars, I would.
23 January 2026
Unprompted review
Reply from Kissandfly.de
Dear ML,
To investigate your case properly and check the ticket status directly in our system, please provide one of the following for identification:
* your booking reference (reservation number), or
* the purchaser’s email address used during checkout.
Once we receive these details, we will urgently review the booking and get back to you with a clear update and next steps.
Website is a scam!
Website is a scam!
I've ordered the ticket for LOT airlines from Warsaw to Stutgart (and I received the pdf file)
But it was fully photoshopped! The ticket did not exist, and they failed to allow me to pass to board. (this is what the LOT airlines told me at the desk. I was embaressed and I was told that I am lying and photoshopped the tickets)
Weekend is screwed, and both the booking, the hotel everything failed.
Do not recommend, it's a scam!
____
Even after the review tickets.pl website which is a family of this service - did nothing with compensation, and everything I could get I was doing within the chargeback by my bank!
Guys are totally scammers and even thought they will promise you to fix it, they will do nothing for next 2 months!
14 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Mr. Lopatiy,
Thank you for taking the time to share your experience. We are very sorry to read about the distress and inconvenience you faced, and we fully understand how upsetting this situation must have been, especially given the impact on your travel plans and weekend.
We sincerely regret that this situation was not identified and resolved for you in advance and that you were placed in such an uncomfortable position at the airport. This is not the level of service we aim to provide. We also regret that you feel your case was not handled properly afterward, which understandably led you to initiate a chargeback.
We take accusations of fraud extremely seriously and have forwarded your feedback for internal review to ensure all procedures are carefully rechecked.
We truly regret the negative experience you had and appreciate you bringing this matter to our attention.
and it was also cheaper than the operator's price. was simple and without any…
Everything was simple and without any complications.
1 January 2026
Reply from Kissandfly.de
Dear Valeri V.,
thank you for your feedback.
We are glad to hear that everything was simple, without any complications, and that you found our price more favorable than the operator’s.
We appreciate your trust and will be happy to assist you again in the future.
Good customer service- regarding sports…
Good customer service- regarding sports luggage addition. Thanks
7 January 2026
Unprompted review
Reply from Kissandfly.de
Dear James,
thank you for your feedback.
We are glad to hear that you were satisfied with our customer service regarding the sports luggage addition.
We appreciate your trust and will be happy to assist you again in the future.
Personal Service and perfect support
Had problems with my flight as the airline cancelled my booking one day before departure. KissandFly reacted immediately and organized even an upgrade to business class. Very nice contact. No idea why the rating is so low. The German team is great.
7 January 2026
Unprompted review
Reply from Kissandfly.de
Dear Mr Hopf,
thank you very much for your detailed and positive feedback.
We are truly pleased to hear that our team was able to support you promptly after the airline cancellation and to organize a suitable alternative, including an upgrade to business class.
Your kind words about the personal service and our German-speaking team are highly appreciated and will certainly be shared with our colleagues. Thank you for your trust and for taking the time to share your experience.
Fraudulent and worst service
If there was anything less than 1 start I'd give that. They rescheduled my flight for more than 9 hours later and I had been trying to reach out to cancel and refund my ticket ever since. They keep asking me to do that myself via the account despite explaining that the system might be glitchy and that I cannot see the ticket under my account at all. On top, they emailed me that if they had to cancel it from their side, it costs 40€ per passenger. I mean what on earth are these policies and costs. Worst service I ever experienced. I will never go through them again and will never recommend it again to anyone. Will also make sure to leave my review whereever possible.
5 January 2026
Unprompted review
Reply from Kissandfly.de
Dear Amal,
First of all, we would like to sincerely apologize for the frustration and stress this situation has caused. You are very important to us as a customer, and we truly regret that your experience did not meet the standards we strive to provide.
We would like to clarify an important point. When a flight schedule is changed by the airline (please note that flight schedules are managed exclusively by the airline and we do not have the ability to modify them) and the departure time is moved by more than 3 hours, the passenger is entitled to a full involuntary refund of the ticket. In such cases, our agency service fee does not apply.
We sincerely apologize that you received incorrect information stating otherwise. This information was sent to you by mistake, and we will conduct an internal review of the agent’s consultation to ensure such situations do not occur again.
We also confirm that we have received your refund request. As per our procedure, all requests related to ticket changes or refunds must be submitted by the purchaser via the personal account on our website. Your request has been received and is currently being processed.
In situations like this, we submit a request to the airline to obtain authorization for an involuntary refund. We are already working on this and are awaiting the airline’s official response. Once the authorization is received, the refund will be processed and returned to you.
We truly appreciate your patience and understanding and assure you that we are doing our best to resolve your case as quickly as possible.
Many thanks to Nataliia Hrytsan
Many thanks to Nataliia Hrytsan, she saved my Christmas day.
24 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Kamuran Ers,
Thank you very much for your kind feedback.
We are truly pleased to hear that Nataliia Hrytsan was able to assist you and help save your Christmas day. We will be sure to pass your appreciation on to her — such feedback means a lot to our team.
Thank you for choosing Kissandfly. We are always here to help whenever you need us.
I booked a flight
I booked a flight. Unfortunately, the trip was cancelled and I asked for a refund. I followed the instructions of Kissandfly, had to wait some hours but then I got the message that the company did not claim the money. I was not sure wether I still ha to accomplish some steps and wrote a mail to the support. Sofia Hronska immediately wrote me back and confirmed that the refund has been confirmed and nothing was claimed. So, thank you for that. I would definitely book again next time with Kissandfly 🥰
20 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Lea,
Thank you very much for taking the time to share your experience with us.
We are glad to hear that the refund process was clearly confirmed for you and that our colleague Sofia Hronska was able to assist you promptly and professionally. Your reassurance and satisfaction are very important to us, especially in situations involving flight cancellations.
Thank you for your kind words and trust in Kissandfly. We will be happy to assist you again with your future bookings.
Confirmed ticket cancelled by agency on…
Confirmed ticket cancelled by agency on day of travel
I had a confirmed, ticketed booking that was visible in the airline system. On the day of travel, when I tried to check in, the booking was gone. The airline confirmed the cancellation was initiated by Kiss & Fly, not by me and not by the airline.
I was repeatedly told they were “working on it” and needed a new PNR, but hours later they claimed the flight was oversold and pushed a refund. Meanwhile, the same flight was still available directly on the airline’s website at a much higher price.
Extremely stressful experience and very poor handling of a time-critical situation. I would not recommend booking with this agency.
23 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Faezeh Ghasemi,
We are truly sorry to hear about the stress and inconvenience you experienced. We understand how critical and upsetting such a situation can be, especially on the day of travel.
To properly investigate this case and provide you with an accurate explanation, could you please share your booking reference (PNR)? Once we receive this information, our team will be able to review the booking history in detail and get back to you with a clear response.
We appreciate your cooperation and look forward to clarifying this matter for you.
Absolutely horrible!
EDIT: they agreed to reimbursement of the ticket I HAD TO BUY MYSELF as their team was unable to rebook me or find an alternative or provide any confirmation. I had to spend 5 hrs more traveling as any other direct option was too expensive and I did not want to risk. However they do not want to reimburse me for the flight I did not use which I initially booked. Unprofessional with no sense of customer rights.
Absolutely horrible!! Canceled last minute my flight, send me an alternative for a flight 3 days later when I see there are other alternatives on the same flight I got canceled. Not to mention they lied that a "technical error" caused the cancelation.
Will be reported!!
19 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Lucija,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience and frustration this situation has caused you, and we fully understand how upsetting a last-minute flight cancellation can be.
Please be assured that your case is currently under our close attention. We are actively reviewing all details related to your booking in our system in order to provide you with a clear, accurate, and transparent explanation. We have also received your email and would like to confirm that it is being handled together with this case.
As soon as our verification regarding your tickets is completed, we will immediately get back to you with a detailed update and next steps. We kindly ask for a bit of time to ensure that all information is thoroughly checked, as this allows us to provide you with the most precise response possible. Your request is treated as a priority.
Additionally, we confirm that your refund request has been received and is currently in progress. Our team is doing everything possible to reach a resolution and provide you with an answer as quickly as possible.
Thank you for your patience and understanding. We truly appreciate the opportunity to review your case and assist you further.
UPD 12/24
Lucija,
Thank you for taking the time to share your experience. We are truly sorry for the stress and inconvenience this situation caused you, especially given how time-critical and disruptive it was.
We would like to confirm that today, 24 December, we have reimbursed you the full cost of the new ticket you were forced to purchase — 255.9 EUR — in accordance with the receipt you provided. We understand that you had to make this decision yourself due to the lack of timely alternatives and confirmations, and we acknowledge how frustrating that must have been.
Regarding the circumstances that led to this situation, please be assured that we are still conducting an internal investigation to clearly identify what went wrong on our side and to ensure that similar cases are prevented in the future. Your case is being taken seriously and used as a basis for improving our processes.
We sincerely appreciate your patience while your request was under review and while the reimbursement was processed. If you feel that this resolution addresses the core of your case, we would be grateful if you considered updating your review to reflect that the reimbursement has been completed and letting other customers know how the matter was ultimately resolved.
Thank you again for your feedback — it helps us improve, even when it is difficult to receive.
I’m waiting for my refund
booked the reservation;
Then today at 12:03 I received a mail saying my seat has been cancelled.
I get on my profile, I see the other option is still the same flight I booked; 20 December at 20:55 to Zagreb
I take it; but then feel something is off why asking me to confirm the flight I already booked as a new flight.
Then I call customer service and she tells me no sorry the change it’s for the 22 which I say no, can you find a better option she says ok I will search and tell you.
But then I call again it’s another girl to whom I tell to cancel the flight, she says okay stay online and I will get back to you, then she gets back to me after 5 min and tells me my flight is cancelled and I will get the refund in 48h, I tell her I don’t see the confirmation email and she tells me it will arrive soon that was at 12:40. Normally call are recorded so they will know
And now at 14:32 I receive a WhatsApp message from you saying my flight didn’t change it’s tomorrow 20 December 2025.
So, the girl confirmed me the cancellation, and refund was in 48h which I expect . This technical issue of yours is the last thing I want
19 December 2025
Unprompted review
Reply from Kissandfly.de
Dear Priscille,
Thank you for sharing the details of your situation. We are sorry for the confusion and inconvenience you have experienced.
In order to properly review your case, verify the status of your booking, and check the information regarding the cancellation and refund, we kindly ask you to provide your booking reference number or the purchaser’s email address. Without these details, we are unfortunately unable to locate your reservation in our system.
Once we receive this information, we will carefully investigate the matter and get back to you with a clear update as soon as possible.
Sabina Safiulova helped me through the…
Sabina Safiulova helped me through the online check-in for my flight ticket. She was very kind and quick.
17 December 2025
Unprompted review
Reply from Kissandfly.de
Thank you very much for your kind feedback, Pelo!
We are pleased to hear that Sabina Safiulova was able to assist you with the online check-in quickly and kindly. We will be sure to pass along your appreciation to her.
Thank you for choosing us, and please feel free to reach out if you need any further assistance.
Scammers, do not return money after flight cancellation
I didn't receive my refund due to flight cancellation
The airline told me that they had transfered the amount to Kiss&Fly, but no transfers from Kiss&Fly to me
Scammers!
27 November 2025
Unprompted review
Reply from Kissandfly.de
Dear Customer,
We are sorry to read about your experience and would like to look into this matter in detail.
In order to identify your booking and verify the refund status, we kindly ask you to provide your booking reference number or the email address used at the time of purchase. Unfortunately, based on the information available in this review, we are unable to locate your reservation.
Once we receive these details, we will promptly review your case and provide you with accurate information.
Good cheap service
Good cheap service.
Process is a little janky, but I wasn't expecting to much at this price point.
They got me too and from with no problems.
1 October 2025
Reply from Kissandfly.de
Dear Chris Morgan,
Thank you for your feedback. We appreciate you choosing our service and are glad to hear your trip went smoothly without any issues.
We also take your comment about the process seriously. Our team is continuously working on improving the booking experience to make it more seamless while keeping prices competitive.
Thank you again, and we look forward to assisting you in the future.
Reply from Kissandfly.de
Thank you very much for your feedback, Muhammad Abdullah!
We’re glad to hear that you had a very good experience with us.
If you ever need any assistance in the future, we’re always here to help.
Wishing you smooth and pleasant travels ahead!
I had booked with Opodo and they…
I had booked with Opodo and they cancelled. Now it worked fastly with Kissandfly.
8 December 2025
Unprompted review
Reply from Kissandfly.de
Thank you for your feedback, Patricia!
We’re happy to hear that everything went smoothly with us and that your booking was processed quickly after the experience with Opodo.
If you ever need any assistance with your trip or future bookings, we are always here and ready to help.
Wishing you wonderful travels ahead!
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