I have applied for the Refund. Great support from the supporting team. Khrystyna Malko is doing a great job in following up my concerns and updating me. Still working on it, but hope this process will... See more
Company replied
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Review summary
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Reviews shaping this summary
Quite a disaster. Made a booking, wanted to add this booking to the airline app, booking is nowhere to be found, need to make a new and now much more expensive booking because kiss and fly could... See more
Company replied
I have booked already several times and everythink has always worked perfectly. The booking process is easy and clear with no hidden fees and no additional costs afterward. Tickets are issued very qu... See more
Company replied
Today I've bought a flight tickets for my journey but unfortunately after two hours due to unexpected circumstances I had to resign it. I wrote a message to Customer Support and got nice and qucik... See more
Company replied
Company details
Written by the company
Kissandfly.com is a leading online travel agency specializing in comprehensive travel services. We offer a wide range of services, including flight and hotel reservations, making planning your trip convenient and secure. Thanks to the intuitive interface of our site, you can quickly find the best options for your trip at the best prices. Our goal is to provide our customers with the highest level of service and support at every stage of their journey. Entrust your travels to Kissandfly.com - your reliable partner in the world of travel.
Contact info
Harju maakond, Kesklinna linnaosa, Jõe tn 3-302, 10151, Tallinn, Estonia
- USA +12026604060
- info@kissandfly.com
- kissandfly.com
3.2
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service after mistake with booking check-in luggage
We booked tockets in Argentina Through travelfrom, they forgot to book our checking luggage so we ended paying extra for that at the airport. When we contacted the customer support regarding this issue, the issue was swiftly settled with the help of Adriiana Lopez, who made sure the additional costs were refunded.
16 January 2026
Unprompted review
Reply from Kissandfly.com
Thank you for your feedback, Niek Djuric.
We are sorry for the inconvenience caused by the missing checked-in luggage during your booking, and for the extra payment you had to make at the airport. At the same time, we’re glad to hear that our support team handled the case quickly and that Adriiana Lopez helped ensure the additional costs were refunded.
We appreciate your understanding and your trust, and we’ll keep working to make the booking process even smoother in the future.
DO NOT BOOK WITH KISSANDFLY
I strongly advise against booking flights with KissAndFly. This was one of the most stressful and unprofessional booking experiences I’ve ever had.
I booked a one-way flight on November 25 and received a confirmation and ticket number from KissAndFly for my December 4 flight. When I checked directly with the airline, they could not find my booking at all. I contacted KissAndFly customer service, and they “reissued” my ticket.
Once again, the airline could not locate this new booking.
I contacted KissAndFly again, and the day before my December 4 departure, they emailed me saying my booking was cancelled and apologized for the inconvenience. There was no advance notice, no call, and no proactive communication. If I hadn’t independently checked with the airline, I would not have known that my ticket was never properly confirmed.
By the time they cancelled my flight, booking directly with the airline was three times the original price, making it impossible for me to rebook. As a result, I was forced to take an 18-hour bus trip to reach a destination that should have been a 2-hour flight.
This situation caused unnecessary stress, financial loss, and major disruption to my plans. As of writing this review, I still have not received a refund 6 weeks later. I’ve tried emailing many times and they keep saying they are in the final stage of review of this case. There’s nothing to review…I paid and did not receive a flight. This company is a joke.
I absolutely do NOT recommend KissAndFly. The lack of reliability, communication, and accountability makes them completely untrustworthy for time-sensitive travel. Book directly with the airline… it’s not worth the risk.
Customer care ID: IM8SMYTP
3 December 2025
Unprompted review
Reply from Kissandfly.com
Dear Grace,
Thank you for taking the time to share your experience. We are truly sorry for the stress and disruption you have described. We fully understand how unacceptable it is to believe you have a confirmed flight, only to discover—after repeated checks—that the airline cannot locate the booking, and then to receive a cancellation notice shortly before departure. We also sincerely regret the impact this had on your plans, including the necessity to take an 18-hour bus trip instead of a short flight.
Please accept our apologies as well for the time it has taken to finalize the review and for the frustration caused by not receiving a conclusive response sooner. We recognize that, from your perspective, the situation is clear: you paid for a flight service that was not delivered as expected, and you deserve a transparent, timely resolution.
We want to assure you that your case is being treated with priority and is currently under an urgent internal verification. This includes a full review of:
* the booking creation and confirmation flow,
* the ticket issuance and any reissuance attempts,
* the airline’s final status confirmation and the reason the booking was not reflected in their system,
* the refund processing status and the exact stage at which it is currently held.
We are actively checking all related records so we can provide you with a factual, documented update and ensure the matter is resolved correctly. We appreciate your patience and want you to know that you are not “just another case” to us—your situation is important, and we are committed to coming back to you with a clear outcome.
As soon as the verification is completed, we will contact you immediately with a detailed response and the next steps. We will do our utmost to finalize this in the shortest possible timeframe.
Thank you again for bringing this to our attention. We regret the experience you had, and we are working to ensure you receive a proper resolution.
UPD 26/01
Dear Grace,
Thank you for your detailed feedback and for your cooperation throughout this process. We appreciate all the information you provided, as it allowed us to review the case thoroughly.
We would like to confirm that the full cost of your tickets has now been refunded.
If your issue has been resolved, we would be very grateful if you could update your Trustpilot review accordingly. Additionally, if you were satisfied with the assistance provided by our Support Team, you may also adjust your star rating.
I have to say the worst online to
I have to say the worst online to
Buy your ticket, by ticket from a trostit agency.Kiss on the fly is totally a jokeBig problem do not by .o star for me
28 December 2025
Unprompted review
Reply from Kissandfly.com
Dear Genti Myftari,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and we sincerely regret the frustration it caused.
Based on the personal details you provided, we were able to identify several reservations in our system that unfortunately were not confirmed by the airline. At the time we attempted to issue (ticket) your booking, we did not receive the final confirmation from the airline regarding seat availability on the selected flight. Without this confirmation, we are not able to issue valid tickets, and for this reason we were forced to cancel the reservation to avoid creating an invalid booking for you.
Regarding the payment: the funds were not charged by our side. The amount was only temporarily blocked by your bank for card verification and payment capacity checks. As soon as it became clear that the tickets could not be issued, we released (unblocked) the funds on the same day. In most cases, the released amount should already be visible on your bank account. If you still do not see the funds, we kindly ask you to contact your bank’s support team, as the exact timeline depends on the bank’s internal processing. We have also sent you a document by email that you can provide to your bank to help them trace and confirm the status of the transaction.
Additionally, we would like to share a practical recommendation to help avoid seeing outdated prices or availability during a new search. Sometimes your browser stores previous search data (cache and cookies), and as a result it may display older search results that are no longer valid. We recommend performing a new search using a different browser (one where you have not searched before), or by clearing your browser’s cache and cookies before searching again. This helps ensure you see the most up-to-date availability and fares provided by the airline.
Fraudulent reservation process.
Fraudulent reservation process.
They request 50E if you don't have a credit card (via visa/mastercard debit cards or revolut). They only mention this on the last page after you filled everything for the travel.
10 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Vaida,
Thank you for sharing your feedback. We regret that your booking experience led to frustration and would like to clarify the situation.
We do not apply any hidden or fraudulent charges. The additional amount you mentioned is a service or payment processing fee, which may apply depending on the selected payment method. Certain payment options, including some debit cards, alternative cards, or third-party services, can involve higher processing costs, which are displayed before the final confirmation of the booking.
We understand your concern regarding the timing of this information and acknowledge that greater transparency earlier in the booking process is important. Your comment has been forwarded to the relevant team for review and improvement.
Should you wish us to look into your specific case in detail, please feel free to contact our customer support with your booking reference.
Kate Miller make me happy while I…
Kate Miller make me happy while I confused my check in.
Super Service
9 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Deeq Ahmed,
thank you for your kind review.
We are glad to hear that Kate Miller was able to assist you during your check-in and provide such great service. We truly appreciate your feedback and look forward to helping you again in the future.
Sofia HRONSKA did a great job on taking…
Sofia HRONSKA did a great job on taking my special request serious. Thank You again for the good customer service.
9 January 2026
Unprompted review
Reply from Kissandfly.com
Dear James,
thank you very much for your kind feedback.
We are pleased to hear that Sofia Hronska handled your special request with care and professionalism. Your appreciation means a lot to us, and we will be happy to assist you again in the future.
Very bad .
Very bad .. so complicated to get the tickets and incredible that they charge 10 bucks for online check in. Total scam.
9 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Tobias Schlager,
thank you for your feedback. We would like to clarify that the service “Check me in for the flight” is an optional add-on, not a mandatory service. We always provide all the necessary details on the e-ticket so that passengers can complete online check-in themselves directly on the airline’s website, which is usually free, depending on the airline’s policy.
The additional check-in service is offered only for passengers who prefer us to handle this process on their behalf. From our side, the tickets were issued correctly and all required information was provided.
KISS AND FLY A HORRENDOUS NIGHTMARE
I booked through this website after being redirected from a third-party platform (SKYSCANNER). Shortly after, I was forced to request a refund under circumstances that, according to the company’s own agents, qualified for an exception. What followed was over a MORE THAN A MONTH of constant issues, including excessive delays, contradictory explanations, ignored messages, and repeated requests for information that had already been provided, lies, false promises, repeated delays with no clear timelines, retention of my money (because that long retention I got bank charges, interest - which I had to pay and financial strain) . I was given multiple verbal assurances during recorded phone calls and later written confirmations by email stating that the refund would be processed "AS SOON AS POSSIBLE", yet those promises were repeatedly delayed or not honored as initially stated.
During this process, I contacted Copa Airlines directly to verify my booking or the refund process (with the suspicious "booking number" kiss and fly provided... AND GUESS WHAT... The airline informed me that no active ticket, reservation, or refund process appeared in their system, which understandably raised serious concerns and distrust. The entire situation became increasingly confusing, inconsistent, and frankly very bizarre, making it difficult to understand where my money was, who was actually handling the booking, or what was truly happening behind the scenes.
After countless emails, calls, formal complaints, and public reviews, more than a month later the refund was eventually processed; but only after more than a month of disputes, stress, and unnecessary effort on my part. This experience was exhausting, degrading, and deeply frustrating, especially given the lack of transparency and the constant shifting explanations. No customer should have to go through this level of effort, uncertainty, and exhaustion to recover their own funds
For these reasons, I do not recommend this platform under any circumstances. The process showed poor customer service, excessive delays, unfulfilled promises, and a level of opacity that makes it very hard to trust. This entire experience reflects serious misrepresentation, abusive practices, and a complete lack of accountability toward customers, especially in vulnerable medical situations.While the refund was ultimately completed, it required far more time, pressure, and persistence than ANY CUSTOMER SHOULD NEVER EVER HAVE TO LIVE WHAT I LIVED. WHAT A HORRIBLE NIGHTMARE AND TERRIBLE EXPERIENCE!!!
20 November 2025
Unprompted review
Reply from Kissandfly.com
Dear Mayumi Tanaka,
thank you for sharing your experience. We sincerely regret that the refund process took longer than expected and caused you stress and frustration. We understand how difficult and exhausting such situations can be, especially when clear and timely information is expected.
Refund requests are processed in accordance with airline procedures, and in some cases the timelines depend directly on the airline’s confirmation and authorization. We regret that this was not communicated clearly enough during the process and that the overall experience did not meet your expectations.
We appreciate your patience and acknowledge your feedback, which has been noted and will be used to further improve our communication and service processes. Should you wish to receive any additional clarification or have further questions, our support team remains available to assist you via email.
Thank you for taking the time to leave your review.
Great quick on time but no unpaid snacks
4 January 2026
Reply from Kissandfly.com
Dear Moustafa Zarandah,
thank you for your feedback.
We are glad to hear that the service was quick and on time. Regarding snacks on board, their availability and whether they are complimentary depends on the airline’s policy for the specific flight.
We appreciate your review and hope to assist you again in the future.
Charged an extra $100 after refusing cards
Decided to refuse all my cards and then changed the price after my third time trying gave it an extra 100 dollars in just 2 minutes of trying to get these tickets payed for. Don't use this stupid website because they'll make you think you're paying for a cheaper flight but really they are adding on their commision after you've tried hard enough to get it done. they want to frustrate you so that oyu end up paying their higher price that they try to make you think you discounted
8 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Customer,
thank you for your feedback. We would like to look into this matter in detail and clarify the situation you described.
To do so, we kindly ask you to provide your booking number or the email address used for the purchase, so that we can identify your order in our system and review the transaction history.
Once we receive this information, we will be able to assist you further and provide an accurate explanation.
A minha experiência com a empresa foi…
A minha experiência com a empresa foi excelente.
1 January 2026
Reply from Kissandfly.com
Prezada Ana Carla Duarte,
agradecemos muito pelo seu comentário positivo.
Ficamos muito satisfeitos em saber que a sua experiência com a nossa empresa foi excelente.
A sua confiança é muito importante para nós, e estaremos sempre à disposição para auxiliá-la novamente sempre que precisar.
Very easy and simple
Very easy and simple. With the support of Adriana Lopez we managed to get all the information we needed in a very short time.
7 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Maria Molina Berenguer,
thank you very much for your kind review.
We are pleased to hear that the process was easy and simple for you, and that Adriana Lopez was able to provide all the necessary information promptly.
Your feedback is greatly appreciated, and we will be happy to assist you again whenever needed.
It was great service.Kate miller…
It was great service.Kate miller wonderful service Thanku soo much for kindly support. I’m really appreciate
7 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Shashini,
thank you very much for your kind feedback.
We are delighted to hear that you were satisfied with our service and that Kate Miller was able to assist you in such a helpful and professional manner.
Your appreciation means a lot to us, and we will be happy to assist you again whenever needed.
First bit upset because of did not get…
First bit upset because of did not get a ticket. After 20 minutes I got my ticket good easy smooth way I feel price also fair
Thanks for your support
5 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Abdulla Abdulla,
Thank you for sharing your feedback with us. We are glad to hear that the issue was resolved quickly and that you received your ticket shortly after.
We appreciate your patience and are happy to know that you found the process smooth and the price fair. Thank you for choosing our service and for your kind words about our support team.
BEST COSTUMER SERVICE EVER
maybe the best costumer service I ever had, they sent a whatsapp just after I booked.
And I just talked with a person called Hrytsan Nataliia, and he was so helpful.
I couldn’t find where to add baggage, so he helped me and sent me a email I had to pay.
Maybe the fastest help I ever got with costumer service.
10/10 I will book more from kissandfly
5 January 2026
Unprompted review
Reply from Kissandfly.com
Thank you very much for your amazing feedback, Mr. Kristiansen. We’re truly happy to hear that you had such a positive experience with our customer service.
We’re glad that Nataliia Hrytsan was able to assist you quickly with adding the baggage and guide you through the payment process. Your kind words and 10/10 rating mean a lot to our team.
Thank you for choosing Kissandfly, and we’ll be delighted to support you again with your future bookings.
Reply from Kissandfly.com
Thank you for your feedback, Mr. Kulathunge. We’re glad to hear that you found our service great and quick. If there is anything that could have made your experience even better, we would truly appreciate it if you could let us know. Your input helps us improve and better support our customers.
Complete scam
Complete scam. The tickets were a bit cheaper than the airline directly. I purchased them at different currency than the card and received confirmation that it was all done. 3 hours later I got in email saying sorry it was not possibly to issue the tickets - the fare has changed. Here is your refund (at a different exchange rate) and of course 24 hours later (still waiting). Kayak should not allow these ridiculous resellers to advertise and we shouldn’t be morons falling for the idea that it will be cheaper than directly from the airline. I will now be buying new tickets probably at even higher price.
3 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Irina Pasechnik,
Thank you for sharing your feedback. We are sorry for the frustration this situation caused and understand how disappointing it is when a booking cannot be completed as expected.
Unfortunately, at the moment of ticket issuance we did not receive confirmation from the airline regarding seat availability at the selected fare. For this reason, we were unable to issue the tickets and had to cancel the booking.
Regarding the payment: in this case, the funds were not captured by us. The same amount was temporarily blocked and then released on your bank card. If your card is issued in a different currency, any currency conversion or exchange rate differences are applied solely by your bank, not by our system. We do not set exchange rates and cannot influence currency conversion.
If the released funds are not yet visible on your account, we kindly recommend contacting your bank’s support team, as they are responsible for displaying the refunded amount and the timing of its release.
We sincerely regret the inconvenience and understand your disappointment. Your feedback is important to us, and we continuously work on improving communication and transparency to prevent similar situations in the future.
I paid the tickets, but I did not get it!
I paid the tickets, but I did not got them at all!!!
My booking cancelled by agent! And I did not got any email from this!!!
I did not got back my money, but my tickets had been cancelled by agent...I am very sad about it.
Please, do not buy any tickets from Kissandfly, you will not fly at all, I am afraid...
30 November 2025
Unprompted review
Reply from Kissandfly.com
Dear Erika Siteri,
Thank you for your message. We are very sorry to hear about your experience and understand how concerning this situation is.
Please be assured that we are urgently reviewing the information related to your booking. Your case is currently under verification, and we are checking all details with the relevant departments.
We kindly ask you to please wait while this review is completed. We will provide you with a detailed update by email as soon as possible.
Thank you for your patience and understanding.
UPD 01/06
Thank you for your patience and understanding while we were reviewing your case.
We would like to inform you that the refund has already been processed yesterday, on January 5. We sincerely apologize for the confusion caused. Due to technical reasons, the funds were indeed not returned earlier as expected.
Please rest assured that the issue has now been fully resolved and the amount has been refunded to you.
We truly apologize for the inconvenience this situation caused and appreciate your patience. If possible, we would be grateful if you could update your review to reflect that your issue has been resolved (you may also update your rating regarding our service).
Flights
I booked two tickets on December 30th. I received the booking information on January 1st but I had some issues with the information. However, the customer service was really excellent through WhatsApp with Mariia Podvadtsiatnyk even it was january 1st she answered fast. I highly recommend this agency.
31 December 2025
Unprompted review
Reply from Kissandfly.com
Thank you for your detailed feedback, Ms. Castillo Niño!
We’re glad to hear that despite the initial issues with the booking information, our customer service—especially Mariia Podvadtsiatnyk—was able to assist you promptly, even on January 1st. Your recommendation means a lot to us, and we truly appreciate your trust.
very bad services of this travel agency
2 January 2026
Unprompted review
Reply from Kissandfly.com
Dear Mr. Brown,
Thank you for your message. First of all, please accept our sincere condolences for your loss.
We would like to clarify the situation based on the information available in our system. A refund request was submitted due to the death of a passenger; however, the documents provided confirmed the death of another person, not the passenger listed on the ticket. As a result, the request was closed due to the absence of a document proving the family relationship between the passenger and the deceased, which is required under the airline’s rules to process an involuntary refund.
As the necessary documents for an involuntary refund were not provided, the refund request was subsequently processed in accordance with the airline’s fare conditions. According to our records, the purchaser has confirmed the refundable amount, and we are currently completing the processing of your request.
Please kindly await further updates, which will be sent to the purchaser’s email address as soon as the process is finalized.
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