Wayne (the guy from the support) was absolutely amazing! 🙌 He sat with me for over four hours and showed incredible patience throughout the entire process. Even though the issue was complex, he... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dean did an amazing job. Our site had stopped performing and the cause was not at all obvious. He could have told me to "go talk to the plugin developers" but instead he found a work-around that got t... See more
Company replied
Vernice was very knowledgeable. She immediately saw that there was a complicated issue, that all the settings were correct, and that there was an issue on their back end. She did not ask many question... See more
Company replied
For quality: Kinsta is the Ferrari of Managed Wordpress Hosting! I can’t say enough good things about Kinsta and their support team. Every single person I interacted with was extremely professiona... See more
Company replied
Company details
Written by the company
Kinsta was founded in 2013 with a desire to disrupt the status quo. We set out to build the best hosting platform in the world and be an extension of your business—that's our mission. You get the most out of your websites with fast, secure, feature-rich managed WordPress hosting. Over 230,000 businesses and agencies worldwide trust Kinsta. We take security and privacy seriously and comply with internationally recognized standards: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, CSA STAR Level 1, GDPR and CCPA
Contact info
8605 Santa Monica Blvd #92581, 90069, Los Angeles, United States
- marketing-accounts@kinsta.com
- kinsta.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic 24/7 support.
Fantastic 24/7 support. If you need a server provider that really follows up with you, Kinsta is a good choice.
15 October 2025
Unprompted review
Reply from Kinsta
Hey Morten,
Thank you for your review. We're glad we gained your trust and that you are satisfied with our services and support.
We look forward to serving your project! 😍
Dean was THE BEST
Dean was THE BEST! Super friendly, helped educate me and went above and beyond helping support me through some tough issues that impacted our domains but more so our business. His support was legit ***** FIVE STAR!
15 October 2025
Unprompted review
Reply from Kinsta
Hi there,
Woohoo! So glad to read about your experience with our Support Engineer. We're always just a message away.
Thank you for trusting Kinsta! 🤩
Kinsta’s support team were quick & kind…
Kinsta’s support team were quick & kind - they answered my teething questions with patience, clarity, and even a touch of humour, which surprised and delighted me.
1 October 2025
Unprompted review
Reply from Kinsta
Hello there,
Thank you for your kind review! We're glad to learn about your experience with Kinsta's Tech Support.
Our team is happy to assist at any time of the day in a fast, friendly and professional manner. Feedback like yours keeps us going!
We're happy to have you with us! 🫶
These guys are lifesavers
These guys are lifesavers! This is an example of seamless support experience that everyone should learn from. Thank you, Kinsta!
12 October 2025
Unprompted review
Reply from Kinsta
Hey there, Sunny,
We're so happy to read your review! Thank you for sharing!
Our Engineers are always ready to assist, and feedback like yours keeps us going!
Thank you for choosing Kinsta! 😍
Perfect support all of the time
Perfect support all of the time, this is critical
11 October 2025
Unprompted review
Reply from Kinsta
Hello there, Ozgur,
Thank you for your kind review. We're very glad to read your feedback on Kinsta's support.
We're always here to assist and are proud to support your project! 🙌
Great responsiveness
Great responsiveness, fast, polite service, quick resolution of the issue at hand.
11 October 2025
Unprompted review
Reply from Kinsta
Hi Maya,
Thank you for your review. We're happy to read that you are enjoying Kinsta's Tech Support. Our Engineers are always happy to assist.
Thank you for trusting Kinsta! 🥰
Excellent experience with Shawn C
Excellent experience with Shawn C. in Support. I might be moving all of my freelance clients to Kinsta!
7 October 2025
Unprompted review
Reply from Kinsta
Hi there,
Thank you for your review. It's wonderful to read about your experience with our Tech Support. We're glad that Shawn was helpful.
Our Support Engineers are always happy to assist, and such lovely feedback keeps them going.
It's great to have you with us! 🫶
Kinsta is a fantastic choice for a non-profit
Kinsta's support is quick and very very knowledgeable. Problems are resolved in a friendly manner and they go above and beyond to make sure my site is running well.
7 October 2025
Unprompted review
Reply from Kinsta
Hey there, Benjamin,
Thank you so much for the lovely review! We're so glad to read your feedback about Kinsta's Tech Support.
Our Engineers are devoted to providing fast, professional, and friendly assistance. We honored to support your project! Thank you for trusting us! 💕
Excellent support
Excellent support. Very human interactions, not all the stiff runaround of a corporate customer service. Just human WordPress experts talking directly to you and providing great help.
2 October 2025
Unprompted review
Reply from Kinsta
Hello Keenan,
We're so glad to read your review! Thank you for sharing!
Our Support Engineers are committed to helping clients to the best of their knowledge, and they love adding a human touch to each conversation. Lovely feedback like yours keeps us motivated.
Thank you for choosing Kinsta! We're happy to have you with us! 😍
Great Support
Not only did he solve my problem, but he explained how he did it, so next time I'll know myself.
30 September 2025
Unprompted review
Reply from Kinsta
Hey Bill,
Thank you for leaving your feedback! We're thrilled to read that our engineer could help resolve the issue and gave helpful instructions for the future.
Our team is always happy to assist and is just a message away.
Thank you for trusting Kinsta! 🥰
Beware!
This company does not care about you AT ALL. After only 10 days late, they delete your whole plan, give you no access to backups, and then take HOURS to restore service. The billing team is IMPOSSIBLE to reach. You have to send an email and then wait a day or more to hear a response.
19 August 2025
Unprompted review
Reply from Kinsta
Hi Jeff,
Thank you for leaving your feedback. We are very sorry to read about your experience with our service.
While our Billing Team's availability is limited to working days, they are devoted to helping users as soon as possible. They also connect users to notify them of billing-related issues and failed payments in the system. Terminating an account is always a last resort and preceded by attempts from our team to connect with the client.
Our system keeps backups for 14 days for any closed or cancelled accounts, and our Technical Support Team is available to help restore them.
We are at your disposal to help investigate the issue further. Feel free to reach out!
Excellent Support!!
One of the best technical support I've had ever!
30 September 2025
Unprompted review
Reply from Kinsta
Hey there, Pedro,
We're thrilled to read your feedback! Thank you for sharing.
It's wonderful to learn about your experience with our Tech Support.
We're always happy to assist and are glad to have you with us! 😍
Reasonably priced and great support
29 September 2025
Unprompted review
Reply from Kinsta
Hey there, Timon,
Thank you for your kind review. We're happy to read that you're satisfied with Kinsta's service and support.
Thank you for trusting us with your project! 🥰
Adrian TOP CLASS Support Technician
Adrian, the Support Technician, was very knowledgeable, prompt to isolate the issue, and pointed me in the right direction to rectify my DNS-related issue at GoDaddy and Cloudflare. He was patient with me as I'm a new Kinsta customer. Good 1st impressions go a long way. Keep up the great work. and the TOP CLASS web hosting.
21 September 2025
Unprompted review
Reply from Kinsta
Hello there,
Woohoo! Welcome to our platform! Thank you so much for leaving feedback about your experience with our Tech Support.
We are thrilled to read that Adrian helped in a fast and professional manner. We are always glad to assist.
Thank you for trusting Kinsta with your project! We look forward to continuing to support you on your web hosting journey. 🫶
had a few issues with dmarc and some…
had a few issues with dmarc and some issues popping up in error log and Dean was super helpful sorting them for me with my new site migrations
20 September 2025
Unprompted review
Reply from Kinsta
Hello Steve,
Thank you for your review. We are very happy to read that Dean helped you resolve the issues. Our team is always at your disposal, and we are very glad to have you with us!
Thank you for choosing our service! 🤩
I'm a Founder/CEO and Kinsta is INSANLY AWESOME
You know, I am the Founder and CEO of a couple tech startups, and I've hosted many company sites through various WordPress hosting sites for years. I finally landed on Kinsta a few years back and will NEVER switch. Ever.
Why? The support quickness and resolution they provide is INSANELY good. I still can't believe it. I wish my own support team was like like them.
I actually use Kinsta as an example with my Chief Operating Officer to showcase what REALLY SPECTACULAR SUPPORT LOOKS LIKE.
They're. Freaking. Amazing.
18 September 2025
Unprompted review
Reply from Kinsta
Hey there, Mike,
Woohoo! Thank you so much for your review!
It's so wonderful to learn that you found the right hosting partner at Kinsta and that we serve as an example for your team.
We're thrilled to read your feedback on our Tech Support and are honored to serve your business.
Thank you for trusting Kinsta! 😍
Kinsta is always there for me when I screw up
Kinsta is always available when I screw up, has a better availability than my own platform and always know how to help and get things fixed in no-time.
Their selfservice tools are top notch and exactly what you need to do 99% of the things yourself.
Their support engineers are skilled and friendly and know how to cater the absolute beginner (my team members) and people with more experience (== what my team members say about me).
It's a pleasure working together with such a skilled and qualified team that never lets you down when you break your own sites.
19 September 2025
Unprompted review
Reply from Kinsta
Hi there, Flip,
Thank you very much for your kind review. We're always glad to help and it's great to read that we serve your team well regardless of tech levels.
We're honored to support your project and are happy to have you with us! 🥰
Kinsta provides quality and timely…
Kinsta provides quality and timely resolution to my WP performance issue. Nicely done
19 September 2025
Unprompted review
Reply from Kinsta
Hi there, Edwin,
Thank you for your review. So glad we can help enhance your WordPress project's performance.
We're always here to assist! Thank you for trusting Kinsta! 💗
Top notch customer Care 👍
10 September 2025
Unprompted review
Reply from Kinsta
Hello there, Charles,
Thank you for your kind words. We're very happy to learn that you're enjoying Kinsta's Tech Support. We're always glad to assist, and it's great to have you with us! 😍
Great an fast service
Great an fast service, the technical support was patient and tried ways to resolve my site's problem, I appreciated the help.
17 September 2025
Unprompted review
Reply from Kinsta
Hey Lucy,
Thank you for your review. We're glad to read that you are satisfied with Kinsta's performance and our Tech Support.
It's great to read that you find our team helpful.
Thank you for choosing Kinsta! 🥰
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