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Kinly Reviews 2,512

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 2,411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, which made the application process much easier and less stressful. Many people highlight the excellent service, noting the efficiency and ease with which their claims were handled, often leading to successful outcomes. Reviewers appreciate the company's expertise in navigating complex forms and providing crucial support, especially for those who found the process confusing or overwhelming on their own. However, some customers also noted that the team could improve internal communication, and a few mentioned dissatisfaction with follow-up regarding accounts.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, speed, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

User experience

Clients share positive opinions on user experience, highlighting how easy and stress-free the application... See more

Claim

People report positive experiences with claim assistance, often achieving success after previous rejections... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applications of any kind normaly send my anxiety levels through the ceiling, however in this instance your staff managed to put me totally at ease and turned the whole experience into a very p... See more

Rated 5 out of 5 stars

I seen a random advert for applying for Attendance Allowance. I followed the link and was contacted by Kinly. A one and and a half hour telephone conversation was arranged. I received a completed a... See more

Rated 5 out of 5 stars

I found Kinly extremely professional , they made it so easy to talk to them, no pushy sales patter. Once the initial chat had been done I received the claim within a fortnight, brilliant just brillian... See more

Rated 5 out of 5 stars

Very friendly staff who listened to me, asked the right questions & were very reassuring. Great outcome without the added stress of filling in the complicated application form myself. Kinly used... See more


Company details

  1. Aged Care
  2. Home Help Service
  3. Home Help Service Agency

Written by the company

Specialist support to help older people live independently for longer. At Kinly, we help you navigate and unlock the government benefits and services available to people over 66.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I got the award

The lady i spoke to was very helpful, I did get awarded AA after being turned down when I filled the forms in myself. It would be good if they would give you a copy of the form they fill in, so when the award needs to be assessed again you can fill in a new application. Without having to pay another £414. Although I am grateful for the work they did for me.

5 May 2026
Rated 5 out of 5 stars

I cannot recommend Kinly too highly.

The people I spoke to were very helpful, the one who did the first survey was very nice, and he told me the person who would fill in my form would ring in a couple of days. The lady who filled in my form was so nice and understanding, she got me to open up to some very embarrassing symptoms, and was not in a hurry, it took as long as it took. To my surprise I was awarded Attendance Allowance at the higher amount. I don’t think I would have got it on my own. I am so pleased and cannot rate Kinly too highly. The two people who I’ve spoken to since I have been awarded the Allowance were both very nice and helpful. Top marks to them.

23 May 2026
Rated 5 out of 5 stars

You are wonderful

You are wonderful. Kind,understanding and very informed. You did everything. For me it could not have been easier. Most importantly you werev100% successful!
Highly recommended!

29 May 2026
Rated 5 out of 5 stars

Amazing

Kinly are absolutely amazing they help you with your application they go through everything that's needed to fill in the forms all done over the phone within an hour or so had a couple of phone calls from them because I missed there call no problem for them what so ever,the staff are all lovely people so helpful friendly and very experienced at what they do because of kinly we had a successful application that was down to there help I highly recommend them if you need help with the forms etc.

28 May 2026
Rated 5 out of 5 stars

AA claim

after trying myself to claim AA with no luck.
Kinley has been most helpful in achieving this for me,
through some phone calls and very supportive staff.

4 May 2026
Rated 5 out of 5 stars

Great service

Great service. The forms are so complicated that without help you don’t stand a chance of successfully completing the form. Kinly talked us through the application and filled it in whilst speaking with us. Would recommend Kinly without hesitation.

27 May 2026

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