In most respects a okay online casino but shocking is the withdrawal times iv had to wait a week for one and put this down to being my first withdrawal but second took just as long dont use if you don... See more
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Review summary
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Reviews shaping this summary
System locked up on game. Cannot access any games at all and have credit I cannot use No answer on customer support chat. Just virtual assistant that does notthing
Tried to withdraw and haven’t had any issues before. Account already verified a while ago and now they are asking for bank statements again?! Been 48 hours and still absolutely nothing and looking... See more
Company replied
Absolutely disgusting won €1500 sent all documents all was approved yet my payout Is apparently stuck in a que that I have to just be patient for 7 days later.... Looking at these other reviews I g... See more
Company replied
Company details
Written by the company
King Casino is a fully licensed and regulated online casino, operating under the strict guidelines of the UK Gambling Commission. This means that we meet the highest industry standards for security, fairness, and responsible gaming, giving our players complete confidence when they play with us. We take fairness seriously, ensuring that all our games are regularly tested and independently audited, so you can trust that every spin, deal, and bet is completely random and transparent. Whether you prefer slots, table games, or live casino experiences, you'll find a huge selection of top-quality games from the industry's most trusted providers. At King Casino, we also put player safety first. Our platform is designed with advanced security measures to protect your personal and financial information, and we are fully committed to responsible gambling. We offer a range of tools to help players stay in control, including deposit limits, time-outs, and self-exclusion options. Whether you're a casual player or a seasoned gamer, King Casino delivers a premium online gaming experience with fair play, security, and transparency at its core.
Contact info
Walker Road, NE6 2HL, Newcastle Upon Tyne, United Kingdom
- support@kingcasino.com
- kingcasino.com
1.8
Poor
401 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Takes money when you withdraw
Takes money when you withdraw, ages to get your winnings and constant dead spins with little bonuses!
26 March 2025
Unprompted review
Reply from King Casino
Hi Alex Marwood
Thank you for taking the time to share your experience with us, we do appreciate all feedback received, including constructive negative opinions, as they help us improve.
As a team, we are committed to providing the best possible customer experience to all of our players, and this is why we are very sorry to read that we have not been able to meet your expectations. If you have any remaining questions or concerns, please reach out to us and we will be glad to assist you further support@kingcasino.com
I'm waiting for my first wardlaw now I…
I'm waiting for my first wardlaw now I give them 5 stars but I see how long I will be waiting for my winning Renia1960
21 March 2025
Unprompted review
Yeah this casinos RTP needs to be…
Yeah this casinos RTP needs to be checked. I deposited £120, played the slots on 30p per spin, and the highest amount I won all session was 60p. 60……pence. Does that sound normal to anyone? I have been totally
scammed by a scam site. I’ve played on many online casino, and haven’t experienced anywhere this kind of robbery. I’m genuinely astounded. Before they comment below saying something like “we’re sorry to hear you have lost, all results are random” or some absolute bull like that, please do yourself a favour and gamble somewhere else. Anywhere but here. This is not a legitimate site.
22 March 2025
Unprompted review
Reply from King Casino
Hi Nathan
We know a poor session is frustrating - but gambling is a game of chance and positive results can never be guaranteed.
As a licensed UKGC operator, our games are tested rigorously for randomness - and we always aim to launch games with the highest RTP possible. We're sorry you didn't have any luck with us this time.
I have received all my withdrawals
I have received all my withdrawals. A couple have been slow. Anywhere from 3 hours to one week but customer service has always been responsive and helpful.
19 March 2025
Unprompted review
I am yet to receive a withdrawal from…
I am yet to receive a withdrawal from over a week ago. I have tried to contact both live chat and email support but are without response. This is beyond a joke!
16 March 2025
Unprompted review
Reply from King Casino
Hi Curtis Rennie
We're sorry to hear you're having trouble reaching us. Please respond to our request for more information and we will look to prioritise your issue.
Reply from King Casino
Hi Nelson Mendes
Thank you for leaving us a positive review. We're glad to hear you had a hassle free withdrawal.
I've never had a problem getting my…
I've never had a problem getting my winnings,great choice of online slots and games!!! Deserved good review from me .
13 March 2025
Unprompted review
Reply from King Casino
Hi Suzanne
Thanks for taking the time to leave us a positive review. We're glad to hear you're having fun on our site. We hope the fun continues.
Been waiting nearly 2 weeks for a…
Been waiting nearly 2 weeks for a withdrawal of winnings, tried live chat to be tod can can take upto 21 days,when they state 24 to 48 hr payout time
3 March 2025
Unprompted review
Reply from King Casino
Hi Andy
We're sorry to hear you've had a negative experience with us. If your issue still hasn't been resolved, please respond to our request for more information and we will look to get this sorted.
0 winning litteraly i lost 1.5k in 0.20…
0 winning litteraly i lost 1.5k in 0.20 to 0.60 pi bet. Highest win 50 pounds. After I lost 1500. Literally 0 paying games
8 March 2025
Unprompted review
Reply from King Casino
Hi Stefan Vernica
Sorry to hear you're not having fun on our site. We know a losing session can be frustrating. Unfortunately, all outcomes are randomly generated and any wins you may receive are based entirely on luck. Chances of winning are not impacted by the amount of spins or money deposited.
10 days wait for withdraw(still…
10 days wait for withdraw(still pending)so interested i need send documents to withdraw,but i still can make deposit???they,not answer to email,chat not work...thieves??
11 March 2025
Unprompted review
Reply from King Casino
Hi Daniel
I can see that your withdrawal was processed on the 12th of March. We sincerely apologise for the delays in receiving your winnings. We hope you come back and spin with us again.
Good casino love it
11 March 2025
Unprompted review
Reply from King Casino
Hi RANDOM GAMES
Thank you for taking the time to leave us a positive review. We're thrilled to hear you're enjoying our site.
Stolen winnings from free spins and…
Stolen winnings from free spins and tried to cover it up, taken an hour and a half to answer chat. Said they cant see any played rounds on double bubble, although I have screenshots of played spins.
8 March 2025
Unprompted review
Reply from King Casino
Hi Olanrewaju
Thank you for leaving us a positive review. We hope you come back and play with us again.
Easy to use and good bonuses
8 March 2025
Unprompted review
Reply from King Casino
Hi Kirby
Thank you so much for taking the time to leave us a positive review. We're glad to hear you're enjoying our site.
Good Casino
6 March 2025
Unprompted review
Reply from King Casino
Hi Geraldine
Thank you for taking the time to leave us a positive review.
Withdrawal in processing
Played recently. Was good to start and withdrawals were fine. I recently won over £5k. Been sat in processing now for over five days. Live chat won’t work. Sent multiple emails with no response from “ customer support”
Being ghosted.
Have seen they have been hit with a penalty which could be the cause of why they are not responding ?
Does anyone have any other solutions of how to get in touch with them? And how to chase the withdraw ?
1 March 2025
Unprompted review
Reply from King Casino
Hi Reece
Congratulations on your win! We sincerely apologies for the delays in receiving your winnings. I can see that your withdrawal dated March 1st has been processed, along with subsequent withdrawals have been processed the very next day. We hope you com back and play with us again.
ACCOUNT NAME SABRINAKELLY18 Won over…
ACCOUNT NAME SABRINAKELLY18 Won over £1000 asking for withdrawal info after already providing this on previous occasions got my money within24 hour this time have asked for same stuff again! Live chat doesn’t even work no reply doesn’t let you start new conversations have emailed multiple time to multiple emails not a single reply
AVOID AT ALL COSTS QUICK ENOUGH TO TAKE YOUR MONEY AND THEN LEAVE YOU WHEN YOUVE WON!!!
And no king casino it’s not timeframes you have a running company with not a single bit of actual communication methods which actually work no number live chat totally doesn’t work and emails no one reply this company should not be running at all the way it’s is now reporting to the gambling association as this needs investigateing with immediate effect
AVOID AVOID AVOID
STILL HAVE NOT SORTED MY WITHDRAWAL
ITS A WHOLE MESS THIS SITE IT COULD BE RUN BY TEENAGERS BETTER
5 March 2025
Unprompted review
I withdrawn my money 5 buisness days…
I withdrawn my money 5 buisness days ago now. Still pending no emails ro say why the live chat nobody answers the chat. Aboalute joke i just want my money that i played fairly
4 March 2025
Unprompted review
Silence on the chat
Silence on the chat. Withdrawal still says “in processing” never takes this long now being ignored update declined both my withdrawals asking for proof of bank statement now ignoring me again
4 March 2025
Unprompted review
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