King Casino Reviews 

401
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 60 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant delays and issues with withdrawing their winnings, often waiting weeks or even months for payouts. Reviewers frequently encountered unhelpful customer service, characterized by generic responses, repeated questions, and abrupt chat terminations without resolving their concerns. People also experienced problems with the website, including being logged out automatically, issues with password resets, and accounts being closed without explanation after winning. Some people also felt that the company's practices, such as requesting multiple documents for verification despite prior approval, led to delays in payments. A few other people also expressed concerns about the site's practices regarding funds and payouts.

What people talk about most

Payment

Reviewers highlight significant dissatisfaction with the payment process, frequently reporting issues with... See more

Customer service

People report negative experiences with customer service, often describing it as a masterclass in avoidance... See more

Website

Consumers express significant dissatisfaction with the website, with many describing it as highly... See more

Response time

Customers consistently note negative experiences with response times, with many reporting prolonged delays... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays and difficulties... See more

Reviews shaping this summary

Rated 2 out of 5 stars

In most respects a okay online casino but shocking is the withdrawal times iv had to wait a week for one and put this down to being my first withdrawal but second took just as long dont use if you don... See more

Rated 2 out of 5 stars

System locked up on game. Cannot access any games at all and have credit I cannot use No answer on customer support chat. Just virtual assistant that does notthing

Rated 1 out of 5 stars

Tried to withdraw and haven’t had any issues before. Account already verified a while ago and now they are asking for bank statements again?! Been 48 hours and still absolutely nothing and looking... See more

Company replied

Rated 1 out of 5 stars

Absolutely disgusting won €1500 sent all documents all was approved yet my payout Is apparently stuck in a que that I have to just be patient for 7 days later.... Looking at these other reviews I g... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

King Casino is a fully licensed and regulated online casino, operating under the strict guidelines of the UK Gambling Commission. This means that we meet the highest industry standards for security, fairness, and responsible gaming, giving our players complete confidence when they play with us. We take fairness seriously, ensuring that all our games are regularly tested and independently audited, so you can trust that every spin, deal, and bet is completely random and transparent. Whether you prefer slots, table games, or live casino experiences, you'll find a huge selection of top-quality games from the industry's most trusted providers. At King Casino, we also put player safety first. Our platform is designed with advanced security measures to protect your personal and financial information, and we are fully committed to responsible gambling. We offer a range of tools to help players stay in control, including deposit limits, time-outs, and self-exclusion options. Whether you're a casual player or a seasoned gamer, King Casino delivers a premium online gaming experience with fair play, security, and transparency at its core.


Contact info

1.8

Poor

TrustScore 2 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(401)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don’t play on this game!!!

Don’t play on this game!!!! They never let you win even pound!!! I spent more than 500£ and still nothing cod the algorithm doesn’t accept any win!!!!! Scam!!!!!

20 August 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Dominika

I can assure you our game results are generated by Random Number Generator software, which is tested by third-party compliance regulator. All outcomes are randomly generated and wins are only ever based on luck.

Rated 1 out of 5 stars

Pending cash out

I have two cash outs on this site, that have been pending since early June.
I have sent all relevant documentation, I have even reluctantly deposited again with the same card and was lucky enough to withdraw at a gamble… this was all successful but I’m ever so curious to why when this is the exact same card in question that I deposited with originally.
The pending withdrawals have been won fair and square, I can only assume you are holding my money back in hope I just give up, or it’s because I’m not valued as a customer but you’re happy to take my money. I think your customer service and business model is unfair and surly not legal as if I was withholding your money without justification then it would be classed as theft..
I’ve gone on to send 5 emails, I’ve also wasted my time been with live chat and been cut off endless times, I’ve tirelessly sent the same required documents! this is not how you treat people who trust your site enough to deposit in order to keep this business in business.
Regardless of how little or large my withdrawal it’s the principle that your withholding what’s rightfully mine. I didn’t want to have to write such a negative review however your continued ignorance has left me no choice

11 June 2025
Unprompted review
Rated 1 out of 5 stars

Do NOT waste your time and money

Withdrew 20 quid as i always do with a new site just to test if difficult. Steer clear.. despite being verified the money still not sent and not in account either. Customer service non existent. Lots of other good sites so leave this site be.

9 August 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Mark

We're sorry to hear you've had a negative experience with us. Please respond to our request for more information and we will look to rectify the issue.

Rated 1 out of 5 stars

Tried to withdraw and haven’t had any…

Tried to withdraw and haven’t had any issues before. Account already verified a while ago and now they are asking for bank statements again?!
Been 48 hours and still absolutely nothing and looking at the reviews the last few days it seems many are having the same issue.

AVOID

21 July 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Cara

We're sorry to hear you've had a negative experience with us. Please respond to our request for more information and we will look to rectify the issue.

Rated 1 out of 5 stars

Awful site big wins they don’t pay you…

Awful site big wins they don’t pay you out closed your account keep your winnings taking the matter to court

11 July 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Liz Mckeown

We're sorry to hear you've had a negative experience with us. We're struggling to find an account under the credentials you provided. Please get back in touch with the username you used to create the account and we can look to resolve the issue.

Rated 1 out of 5 stars

Closed my account and refuse to pay out…

Closed my account and refuse to pay out after giving all documents and ID, thief’s and the lowest grade, will be taking them to court, AVOID THIS SITE

18 July 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Elliot Spear

We're sorry to hear you've had a negative experience with us. Please respond to our request for more information and we will look to rectify the issue.

Rated 1 out of 5 stars

If I could give 0 stars I would have!

Further EDIT to their reply- king casino have also had proof and confirmation from my bank that the payment never went in and this is King Casino error! Where has it gone to? I will be taking this further!

EDIT- it's now 01/08/2025 I still have not received my winnings. They just keep thobbing me off! I will be taking this further as it's totally unacceptable!!!

If I could give 0 stars I would have!

Absolute joke of a site. I withdrew £200 I won from free spins that I had built up. I could not withdraw to my card as it was a lost card nor do I use the bank account it was with anymore as it's now been closed.

I chose the wire transfer option with my revolut account for them to email me backs saying they don't wire transfer to Revolut. So how am I supposed to receive my winnings when you won't let me update a new card nor do you wire transfer to my bank?

Get the same crap from live chat, no number to call!

I just want that winnings I have won is that to much to ask?

Will never ever use again!!!!!!!

30 June 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Meena Malek

We're sorry to hear about the delays in receiving your winnings. We try to process all withdrawals in a timely manner, however as with all casinos, sometimes this isn't the case.

I can see that you were paid over a month ago and you have received several emails from us to notify that the payment has been issued. If you are unable to see the payment in your account we suggest you contact your bank.

We offer our sincerest apologies for any inconvenience caused.

Rated 1 out of 5 stars

USED FOR YEARS

USED FOR YEARS! SENT THAT DOCUMENTATION LAST TIME THEY DID THIS! THEY LET YOU DEPOSIT THEN STEAL YOUR WINNINGS!

AVOID!!!!!!!!!!!!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Honestly love this site!

Honestly love this site! I get my withdrawals within 10 minutes.. the chat is so accommodating.. very good genre of games.. very happy with this site.. I only bet 20ps and always cashing out profit..

13 June 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Chelsey Holmes

Thank you for taking the time to leave us a positive review. We're thrilled to hear you're having fun on our site, we hope the fun continues.

Rated 1 out of 5 stars

Been playing on this site for a long…

Been playing on this site for a long time now , I have lost thousands playing , really good games however there are a few that seem not to trigger the free spins or Bonus features, so unfortunately I don't see this site as fun any longer the return rates arnt what they say at all , nothing is random here , I ovbs would update my review if I was to win but this week alone I have lost 560 pounds if not more

11 June 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Jayden

Sorry to hear you had a negative experience with us.

Your feedback is extremely valuable for us to continue to improve the level of service we provide our customers.

Please accept our deepest apologies for any inconvenience caused & thank you once more for reaching out to us.

Rated 1 out of 5 stars

Played on here for while but my god…

Played on here for while but my god there's a few games that just put this site to shame , squealing riches 2 been impossible to win on , I have just lost well over 500 pound now on this game and it still hasn't triggered the free spins or bonus I'm so disappointed I jo people lose but God that is bad to not have anything back return rates arnt what they say , yes everything says it random but that isn't! In total on this site iv probably lost over 1000 pound , the positives of the site is they do pay out fast if your lucky to get anything , I'm afraid I may have to find other sites to play on and it's a shame as I did use to like king casino

10 June 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Jayden

We're sorry to hear you're no longer having fun with us. Our game outcomes are powered by Random Number Generator software, rigorously tested by iTech Labs, a trusted third-party compliance regulator. This software is used by the most heavily regulated gambling platforms worldwide, ensuring integrity and trust. We hope you come back and spins with us again.

Rated 1 out of 5 stars

Absolute disgrace

Absolute disgrace. After depositing using direct bank transfer, then winning a decent amount of money, my withdrawal was declined because my withdrawal method had been removed from my options. SO how do i withdraw my winnings. ??? Shambolic to say the least. Despite having live chat, i got no where with my problem. I deposited using direct bank transfer, but the option to withdraw my winnings "Direct Bank Transfer" was not in the menu. I was tolkd to withdraw to one of my 3 cards, but the cards i had registered were lost, hence the direct bank transfer method. So instead of withdrawing my money i ended up gambling it and losing it. Also was told if i closed my account down, my winnings would stay in my account.

3 June 2025
Unprompted review
Rated 3 out of 5 stars

Documents were approved after waiting…

1 star) Documents were approved after waiting since July last year. 7 days in since my cash out was approved, I still am yet to receive my pay out. The payment method is SKRILL and is usually instant up to a day, sometimes 2 but now it’s 7 days. I have got my solicitor involved and if this is not sorted very soon, it will be taken to court, and this isn’t the first casino we’ve won a long ongoing battle with court.

Edit: (3 Stars) received my funds today. I don’t understand what took them so long compared to a high end casino like Coral or Betway, but they paid me In the end,

26 May 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Reece

Congratulations on your win! We greatly apologies fort the delays in receiving your winnings. We aim to process all our withdrawals in a timely manner, but as with all casinos, sometimes this isn't the case. We hope you come back and spin with us again.

Rated 1 out of 5 stars

Avoid please from this Gambling…

Avoid please from this Gambling website, deposit easy to pay, declining Withdrawal,absolutely ridiculous, customer service not good not responding.No Star at all

24 May 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Andy Kurt

Sorry to hear you had a negative experience with us.

Your feedback is extremely valuable for us to continue to improve the level of service we provide our customers.

Please accept our deepest apologies for any inconvenience caused & thank you once more for reaching out to us.

Rated 1 out of 5 stars

I cannot get hold of anyone on live…

I cannot get hold of anyone on live chat or email I have been trying since the 13 may 2025. My withdrawal is still pending since that date.
Very frustrating. Terrible service.
Wrighting on here as at a lose end trying to contact king casino

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Crooks

Why are you blanking my review? Thieves and fraudsters, haven’t paid me all the deposits the said they would after closing my account, I have now started action at a small claims court

21 April 2025
Unprompted review
Rated 1 out of 5 stars

my phone ran out of battery and I…

my phone ran out of battery and I hadn't saved my user name! and for the life of me can't remember it! have used the forgotten username button numerous times and emailed, and still no response. I want to access my account as I have funds in there! it says they care! and open 24/7 clearly not! how is it so difficult and if they keep having technical issues as I have seen one the reviews maybe they should shut down and sort them first! very disappointed!

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Pending Withdrawals

Pending Withdrawals
If you ever want to be put off by gambling then this is the site for you!! Really wish I had read the reviews on here before I deposited anything. Have nearly 1k in pending withdrawals, all relevant documents sent yet nothing. Get the feeling I’ll be chasing this for a while. Says it’s a trusted U.K. gambling site but I can’t see how if they refuse to pay out. Will keep on chasing and hopefully update this review if I ever get my money.

I can confirm this was now paid in full after contacting them again asking what the hold up is as I have uploaded all my documents payment was made pretty much instantly.

Gambling is meant to be a bit of fun until it isn’t!!

8 May 2025
Unprompted review
King Casino logo

Reply from King Casino

Hi Craig MacDougall

Congratulations on you win! We'd like to offer our sincerest apologies for the delays in receiving your winnings, we understand the wait can be frustrating. We hope this doesn't stop you from coming back and spinning with us again.

Rated 1 out of 5 stars

Honestly don’t use these

Honestly don’t use these, you get the bonus and it doesn’t even give you anything!!! I won off them and withdrew it with no problems but now I’ve won again they won’t give me my money saying there’s been a problem! It’s the exact same withdrawal method so how come all of a sudden there’s a problem it’s been over a week now and they’re still telling me to upload documents when I have done numerous times. But they still take your money definitely the worst casino I’ve ever used scam artists

7 May 2025
Unprompted review

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