Kinetico UK Limited Reviews 

513
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and engineers for their professionalism, politeness, and extensive knowledge, often highlighting their efficiency in resolving issues and explaining details. The service provided is frequently described as excellent and thorough, with many appreciating the quick and effective resolution of problems. People also value the product quality, noting its reliability, efficiency, and effectiveness in preventing scale, contributing to a positive overall experience. Customer service is also commended for being helpful and knowledgeable, with advisors guiding customers effectively. However, some people mentioned that their units ceased functioning prematurely, with instances of water leaks or terminal failure occurring within a few years of purchase.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Product

Customers generally report positive experiences with the product, with many recommending water softeners for... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that advisors are... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more

Rated 5 out of 5 stars

First of all had my water softener serviced by Reece today….very nice young man and respectful of my property. I’ve had my water softener for a few years now…and would recommend anyone who hasn’t got... See more

Rated 5 out of 5 stars

I have Kinetico Softeners and Reverse Osmosis both at home and business and it's all great kit. I own a speciality coffee shop in London, so water treatment is super important. Very stable and confi... See more

Rated 5 out of 5 stars

I'm a long-term Kinetico customer, more-recently on a service plan. The company is easy to deal with, always helpful and knowledgeable. Had a service today, performed quickly and efficiently by '... See more


Company details

  1. Water Softening Equipment Supplier
  2. Water Filter Supplier

Written by the company

Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

513 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(513)

223 reviews in the last 12 months

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Rated 5 out of 5 stars

Kinetico service

I brought a property with a Kinetico water softener fitted, never had one before so had no idea about it. Alfie came to do a service on the unit, but he was incredibly helpful and went out of his way to explain every detail about the unit, how it works, regular maintenance and how to get the best out of it. He left me feeling so much more informed, as well as other product options to add for the future. Thank you Alfie!

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very impressed, Charlie came out to service my old softener (Kinetico cube), mentioned it was getting towards the end of its life (approx 7 years) and was able to successfully fit a new replacement

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Reece

Reece came to us today, texted to say what time he would arrive, and was on time, very polite, very professional, and we are very pleased with the service we received today
Thank you N. Borrelli

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Charlie helped fix a problem with the…

Charlie helped fix a problem with the installation of my water softener (previously installed wrong by my plumber). He was professional and efficient and I’m pleased to have my softener back up and running. Would definitely recommend

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Charlie was great today

Charlie was great today! Really appreciate his work and knowledge and also his effective speedy work! Also great communication
Thank you

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Top class product and aftercare

Annual water softener service this morning conducted by Charlie who was excellent: on time, cheerful, polite, courteous and diligent - cannot fault Kinetico and their brilliant team. Thank you very much!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Kinetico Water Softener Annual Service

Excellent Service provided regarding the annual service of our water softener by Charlie. He was on time, very polite and provided a professional service. He was very clean and tidy in his work and only too happy to wear shoe protectors when asked. He answered all our questions and gave good honest advice about our machine. Would highly recommend using Kinetico.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Reece arrived when he promised. Was respectful of our home at all times. He acted in a very friendly but professional manner, clearly explaining the issues we were suffering and setting out the options we had to resolve them. He invited questions and answered them all efficiently and confidently. We look forward to him returning to carry out the required work in a week or so.

6 May 2026
Unprompted review

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