Reece has been to do the annual service on my water softener today. As last year, he texted early this morning to give an estimated time of arrival, he was punctual and very polite during his visit.... See more
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Kinetico is a world-leading manufacturer of high quality domestic and commercial water softeners. We invented the non-electric, twin tank water softener and continue to lead the world today. Our water treatment units have been installed at Buckingham Palace, Savoy hotel, NHS hospitals, Thames Water as well as thousands of homes around the country.
Contact info
Bridge House, Chandlers Way, Park Gate Business Centre,, SO31 1FQ, Southampton, United Kingdom
- 0800 056 8686
- info@kinetico.co.uk
- kinetico.co.uk
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Replied to 21% of negative reviews
Typically replies within 1 week
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Connor was very efficient
Connor was very efficient, helpful and personable. Great customer service, from him and the company in general, not always found sadly.
Kinetico service
I brought a property with a Kinetico water softener fitted, never had one before so had no idea about it. Alfie came to do a service on the unit, but he was incredibly helpful and went out of his way to explain every detail about the unit, how it works, regular maintenance and how to get the best out of it. He left me feeling so much more informed, as well as other product options to add for the future. Thank you Alfie!
Service is good
Service is good. Reece is very helpful with the information regarding our water softener machine.
Charlie was very professional and…
Charlie was very professional and extremely helpful
I have to trust his skills in terms of water softeners, but he certainly has skills in communication with customers
Charlie was very professional with and…
Charlie was very professional with and polite. He fixed the overflow and did a full service on the softener.
Very impressed
Very impressed, Charlie came out to service my old softener (Kinetico cube), mentioned it was getting towards the end of its life (approx 7 years) and was able to successfully fit a new replacement
Charlie was very polite and efficient…
Charlie was very polite and efficient on both visits. Would recommend.
Thomas replaced our water softener
Thomas replaced our water softener, excellent service, knowledgeable, friendly and very tidy. Would highly recommend Thomas.
Great Service …
Great and friendly service from Charlie who went above and beyond to explain what was needed for my water softener.
Excellent service by their engineer…
Excellent service by their engineer Thomas who made sure everything was working and calibrated before he left.
Reece
Reece came to us today, texted to say what time he would arrive, and was on time, very polite, very professional, and we are very pleased with the service we received today
Thank you N. Borrelli
Charlie helped fix a problem with the…
Charlie helped fix a problem with the installation of my water softener (previously installed wrong by my plumber). He was professional and efficient and I’m pleased to have my softener back up and running. Would definitely recommend
Charlie was great today
Charlie was great today! Really appreciate his work and knowledge and also his effective speedy work! Also great communication
Thank you
Top class product and aftercare
Annual water softener service this morning conducted by Charlie who was excellent: on time, cheerful, polite, courteous and diligent - cannot fault Kinetico and their brilliant team. Thank you very much!
Been with Kinetico for a long time
Been with Kinetico for a long time, very good product.
Annual service done by Nathan, very proficient and excellent service given. An asset to his team
Water softener service done by Conner
Very nice helpful lad,called Conner W. explained everything properly and carried out the service thoroughly. I would recommend him, very professional,
Kinetico Water Softener Annual Service
Excellent Service provided regarding the annual service of our water softener by Charlie. He was on time, very polite and provided a professional service. He was very clean and tidy in his work and only too happy to wear shoe protectors when asked. He answered all our questions and gave good honest advice about our machine. Would highly recommend using Kinetico.
Excellent experience
Reece arrived when he promised. Was respectful of our home at all times. He acted in a very friendly but professional manner, clearly explaining the issues we were suffering and setting out the options we had to resolve them. He invited questions and answered them all efficiently and confidently. We look forward to him returning to carry out the required work in a week or so.
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