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Kinetichosting Reviews 326

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the affordability of the prices for the quality received. However, some customers were dissatisfied with the customer service, mentioning instances where their concerns were not properly addressed, or they felt brushed off. A few people also reported issues with server stability and a lack of effective support in resolving these problems.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, speed, and knowledge.... See more

Service

Customers consistently note positive experiences with service, highlighting the quick and helpful support,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Price

Consumers consistently find the pricing to be very positive. Many reviewers highlight that the prices are... See more

Response time

Reviewers highlight the exceptional speed and efficiency of the support team's response time. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was unable to use the service provided by kinetic hosting due to poor health, immediately I was able to talk to a operator named "Kaitlyn" (removing the hassle of AI communication). Instantly she... See more

Rated 5 out of 5 stars

I don’t usually leave reviews, but Kinetic Hosting seriously deserves it. Every time I reach out with a question (even the silly ones 😅), their support team replies with patience, clarity, and a re... See more

Rated 5 out of 5 stars

Let's be brief, I purchased 32GB server package for 30$. This server has been running many modpacks from Casket of Reverie, Lucky block Invasion, Eternal MC 2, and finally settling on Beyond Depth... See more


Company details

  1. Gaming service Provider

Written by the company

Kinetic Hosting is a game server provider.


Contact info

4.8

Excellent

TrustScore 5 out of 5

326 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very reasonable prices & great tech support

Very reasonable prices. No problem initially getting things setup and running. I did have a problem after a major Enshrouded update (which did turn out to be related to the patch and not the server), but the support via discord was top notch and they helped get everything figured out. No problems at all!

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Super content well made

A+
Amazing ui
Everything is simple and if you can't figure something out you can watch a YouTube tutorial by them
Amazing pricing and incredible ping for Australia
I had no problems whatsoever everything is super customisable and well taught out I would 1000% recommend them for whoever wants to host a minecraft server
Amazing prices as well

25 July 2024
Rated 5 out of 5 stars

You have a problem ? there is no problem !

You have a problem ? just go on their discord and open a ticket ... the longest I waited for an issue to be taken care of was literally 5 minutes!!!

I have never seen a Customer Service as efficient as theirs !

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Kinetic is the best hosting I’ve ever come across

Kinetic is the best hosting I’ve ever tried. Not only for Minecraft, I use it for everything I might need an hosting for, for example my Discord bot. I’ve been a Kinetic Partner and I’ve personally used their services for over a year and I’ve never been disappointed even once, actually they’re constantly evolving their products and they’re always getting better. The quality and performance of the services they offer is incredible, and they have an awesome panel to manage everything and switch type of server if you want. The prices are really really really good, I’ve never seen something so great in quality-price. But what really impressed me is the Split feature. It’s something I’ve never seen elsewhere and I use it all the time, I think it’s perfect. Thank you Kinetic for all these amazing products and services and for your fast and reliable customer support!

30 July 2024
Unprompted review
Rated 5 out of 5 stars

I love it and can only recommend it

i my self am a partner and member of ther community feedback team, but that wouldnt chage my rewiev here. I realy like the server hosting her, beacause of the quick support and the nice people in the community and the really cool staf members. also the servers are smooth and work perfectly for my minecraft modpacks.

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Still one of the best!

The service is one of the best! I've used other hosting providers and I always come back to this one and let me tell you why:

The Kinetic Panel -
Despite some flaws it is one of the easiest and nicest looking I've used. Some of the other hosts should take not because it is great

The Prices -
I don't know what to say apart from they are really great and offer some amazing pricing options with really good and quality customer service

Basically if you want a hosting service this is one of the best!

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Best customer/technical support. Makes you feel good about doing business with them.

There are a lot of different server hosting options out there. In terms of what different companies provide in terms of customization and price, there is no doubt competition. Nevertheless, Kinetic Hosting has great performance at good prices, the icing on the cake being their amazing support team. Fast, transparent, and helpful. They understand that good communication with customers is how you run a strong business. I wouldn't feel comfortable having anyone else host my servers.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

I give the server a 9

I give the server a 9, the truth is very good customization options, they help you in case you need to go from one server to another, I treat a 10 very polite and willing to help you with technical support.

24 June 2024
Unprompted review
Rated 1 out of 5 stars

Horrible service

Hosting seems fine. Only problem I have is that the people who run this, Dapper Fox Group, are... pretty scummy and immature people. They host partnered servers, yet do very petty things like ban new players for no reason, and ignore any criticism by permanently banning them. Support requests were made, and met with a permanent ban as well.
Would not recommend using a service by these people.

Edit: Nope, I am replying to Kinetic Network, another part of Kinetic Hosting. The people who run it are direct workers at this place and run the server. This is not the wrong place to review, and I did not make this review to be angry about a ban on a server hosted by you guys, but a server you guys officially own and manage yourselves. Your support was atrocious, and it paints your entire business in a poor light.

The people in question here are Artaeth, Chickon98, and SleepingTea, all of which have direct links as employees of KineticHosting.

Edit 2: Any trustpilot for kinetic network so i can move my review there instead? And, SleepingTea and Chickon98 are both at KineticHosting -- it's on the site... and I would assume Artaeth who is marked as a programmer for kinetic hosting would work at well kinetic hosting.

Edit 3: I saw it on LinkedIn. Shows that she is a programmer at this company. I've seen SleepingTea and Chickon both very active, and they both display as part of the support team on kinetichosting site, and therefore the review of the fact that these two people who are on your team are bad is a valid review.

Edit 4: I only stated it because it would still leave my bad mark while getting you to not complain to Trustpilot about getting your 1 stars removed. Why do you care anyway? Your website doesn't use Trustpilot to show the ratings, it just has an image stored on your servers. Lmao.

Edit 5: I will make a review there as well. This is still affiliated, and "Cody" "Chris" and "Thomas" all display at kinetichosting.net support chat, and these are some of the immature staff (based on profile pictures at least). The main people of KineticHosting are the ones accused here, and it paints a bad image on the service. Whether or not I've used it or not isn't really the point here, since it's perfectly fine for me to complain about your guys poor staffing.

19 July 2024
Unprompted review
Kinetichosting logo

Reply from Kinetichosting

Hello,

I've reformatted our reply again, as we hit the 4000 cap :D.

Kinetic Hosting and Kinetic Network are managed by different people. Kinetic Network is a partner, not part of Kinetic Hosting. We partner with many developers, streamers, and networks but have no control over their server management or bans. Just like we would have no control over who a Twitch streamer bans from their chat.

If you were banned from a Kinetic Network server, it is unrelated to us. Kinetic Network is managed by volunteers, not anyone from Kinetic Hosting.

Our CEO used to manage Kinetic Network but stepped away two years ago. Since then, it's been independently managed. We included Kinetic Network in our partnership program due to our past ties. Your review came after this change.

Some old branding was on their site, which we've asked them to update.

Chickon volunteers on the network and also works in Kinetic Hosting support. We have no issues with how they've offered support here, and looking at the other glowing reviews here for our support team, they uphold our standards. Tickets always receive replies, and no one has been banned for opening one. Artaeth does not work at Kinetic Hosting; you can verify this on our Discord.

We don’t know the details of your ban on Kinetic Network. To say if it was correct or not, but it really has nothing to do with us. Please reach out to them.

This review is for Kinetic Hosting, which you've never used, making it a false review. Please review Kinetic Network on their domain or voting sites.

Trustpilot ratings must match our listing to maintain transparency and Trustpilot rules. We couldn't keep 4 1/2 stars on the site, if it wasn't the same case here.

We care deeply about Kinetic Hosting and find it unfair to receive a negative review from someone who hasn't used our service. You've called our team "scummy and immature" without interacting with them, apart from Chickon98. If you had genuinely bad service, your review would be valid, but this is not the case. There are over 8 people working at Kinetic Hosting, with that number becoming wider when we include contract work etc. You haven't had any interactions or dealings with any of these people, nor our service. They've never been rude to you while using Kinetic Hosting, as you've never had a service with us.

Edit:
Our partner at Kinetic Network created this link for your review: https://trustpilot.com/review/kineticnetwork.net

Edit 2:
This is our final reply. You'll believe you're correct regardless. The chicken icons originated from our network days, named Shermans. Check the network's Discord both staff a players have the same icon or recolors of it. This is just something we carried into hosting.

I haven't dealt with you before this and don't manage bans, or anything on the network. We're affiliated with partners and offer support in various locations, but we don't manage their services. We are close to all our partners if they would like us to be. We'll ensure Kinetic Network follows partner rules, but they control who plays and doesn't play on the network.

Regards,

Cody
Partnership Manager @ Kinetic Hosting

Rated 5 out of 5 stars

Top tier

Super easy to work with, HYPER fast customer service, super professional, and always eager to help, thank you, Thomas, you are speed!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Services From Host to Support

Hosting Services are Great!

Not only is the Kinetic Hosting a pleasure to work with in regard to GUI / Control Panel and Platform, but the Customer Support itself was truly amazing, fast response time, engaged agent, and the most important aspect was actual insight! Cannot Recommend them enough (Plus the price for what you get, along with transparency is unbeatable) ! Go Kinetic for all your Hosting Needs!!

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Support, Performance, and Custom Panels

The performance that Kinetic Hosting provides for such cheap prices is amazing, The prices offered with the performance that Kinetic has are unlike any other host I have seen. I will support Kinetic Hosting. I have had 6GB Minecraft servers running 50+ Mods & around 30 players on at once, The server ran perfectly. The support is also amazing, Quick responses on the Kinetic Hosting discord, I have gotten solutions to problems on my server within a few hours thanks to the Support team, Other hosts I have seen usually take about 2 days to get back to me. The billing & game panels are also easily accessible, I find them super easy to navigate, The designs are also really nice.
I will definitely be sticking with Kinetic Hosting for the long run.
Thank you Kinetic Hosting.

3 March 2024
Unprompted review

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