Kindakawaii Reviews 

I recently had the pleasure of interacting with Kinda Kawaii, and I want to highlight the incredible dedication and kindness of Raff, who is behind the business. While I haven’t received the advent calendar yet due to unavoidable delays, it’s clear that Raff has gone above and beyond to communicate expectations transparently and manage this challenging situation with grace.

Running a small business is no small feat, and seeing the personal effort Raff has put into every detail—from designing the website to handling communications—shows how much care and heart go into this company. It’s disheartening to hear that some people have been harassing him over delays that are clearly outside of his control.

Despite these challenges, Raff’s professionalism and thoughtful responses have stood out. It’s rare to see someone so invested in ensuring their customers are cared for, even when faced with tough circumstances. The kindness and generosity he has shown reflect what a great business this is.

I have no doubt the advent calendar will be worth the wait, and I will happily shop here again. This is a small business worth supporting for the heart and effort they put into everything they do!

AMAZING customer service. They had such bad luck being let down by other businesses but was super transparent about everything and gave people the option to cancel and get a full refund, no questions asked, or, wait and still receive the advent but a little delayed. I personally opted for the refund, but hold no ill thoughts or feelings towards Kinda Kawaii at all. My refund came through in a matter of days. As promised. Yes I asked for a refund but I will 100% be supporting them in another way that I can in the future. They do not deserve to be torn down and having such hateful words said to them. They are a 1 person business and were let down by things outside of their means and tried correcting and making things right as quickly as they could.

A great sub box (Pokémon). Lots of fun and exciting for my kid when it arrives. Also always arrives quickly and in perfect condition.

Love, love, LOVE whoever runs this business and the resilience they have during these crazy times. Idc if I have to wait a couple more weeks for this package cuz im literally so excited for this beautifully created piece made with love. They work day in, day out to make sure we know what's up and takes the time to communicate with their customers about whats going on.

I purchased a Pokemon box and absolutely LOVED it. Really cute items and even the box was so cute, you can tell how much love was poured into it. I have also purchased the Sanrio advent calendar which I am still waiting for however I feel there has been lots of communication and updates so feel very reassured. Ordering from a small business I’m aware that problems can arise but I feel it was handled really well and can definitely wait for it!!!

I have used this website for a few months getting the Cinnamoroll lucky bag, i can say i have received genuine sanrio branded items each time i get a delivery, and i always get quick messages from customer service through their instagram.

Im Looking forward to receiving more lucky bags✨

People need to consider that this is a small business run by one person! Calling them a scammer is simply just telling lies, as they have never scammed anyone and given out refunds to anyone who wants it. They have always been extremely kind and honest, which you don’t find with a lot of companies nowadays. If you have an issue with your order, you can always send them a DM on instagram and they are always more than happy to help.

UPDATE: You can cancel your order and get a refund. I did a charge back through Amex and kinda kawaii sent me an email stating that my order was canceled, which makes me think that they haven'th actually shipped these anywhere, as claimed in their prior emails. Beware!

I also ordered a Sanrio House 24 Day Advent Calendar from Kinda Kawaii. I'm having all of the same issues as these other customers. It never arrived and the start date for using this Calendar has passed. I also requested a refund and got a generic reply saying they aren't obligated to give one—WRONG! You have rights as a consumer. They are legally obligated to give a refund for goods not delivered on time. I also started a charge back through Amex and have provided all of the pertinent information to support my case. What's the point in ordering an advent calendar you can't use as intended? I also have $200 tied up in this order and no time to get my daughter something else that is not the same basic chocolates every day until Christmas eve. Incredibly disappointed in this company and how they handled things. If you couldn't fulfill these orders, then you should have put a cap on the number of orders able to be realistically placed.

This company is rotten to the core. I ordered 2 advent calendars for my children nearly 8WEEKS AND 3 WEEKS AGO!!! Nothing is here. No ship date. Just a couple of tracking numbers from a location in Texas. I already told them I wanted a refund and they replied by avoiding my request and giving a spiel about shipping woes. IM SO DISAPPOINTED, and my kids are missing out on the advent calendar which was supposed to begin today.

I ordered the Sanrio Advent Calendar from their website in October since it was recommended to me via Instagram ads. I was completely taken away by the detailed design of the calendar as well as the previewed items so I ordered it right away. The description on the website stated that the item would ship from China, that there won’t be any duty fees that would have to be paid upon arrival and most importantly that the calendar would ship my November 25th and arrive by beginning of December which I was completely fine with. Fast-forwarding to November 22nd I received a mail saying that my order was shipped (from Texas) and while I was a little confused and concerned about possible duty fees I might face, I was very excited and happy that my calendar would arrive just on time! However the status „label created“ did not change. Only by e-mailing them was I able to discover that apparently the calendars are not even finished yet as an item is still missing so only the shipping labels have been created yet. They added that I might have to pay a small amount of customs but that they declared a lower value on the calendar. I would like to add that this is fraud and while it is a way to get around having to pay fees, it might face big trouble during duty inspection if they find out about it (making the calendar not arrive at all mind you!). Via Instagram they did update the customers on the progress, however people became increasingly frustrated about the constant delays. Today is the 1st of December and my calendar still has not shipped, nor has anyone received an approximate shipping date. The calendar would therefore arrive mid to end of December, absolutely defeating the purpose of an advent calendar (one that cost 180€ I might add). Via Instagram people increasingly became frustrated and complained about the delay in their comments which were disabled soon after. KindaKawaii then created a story complaining about their customers being mad, claiming that a lot of things had gone wrong in the progress and that they’re working on 6000+ orders as a one person business which all puts them down emotionally.
Dear Raff, your planning of this calendar has been an absolute catastrophe and not taking accountability for your mistakes makes the matter even worse. How is it possible that you seemingly ordered supplies so late, that they only arrive by December? How can you complain about being overwhelmed by all the orders coming in when you could simply limit the supply and focus on a smaller quantity of orders while providing more quality? I completely understand that issues like the typhoon which led to a delay have caused trouble but most of the issues you faced could have mostly been avoided by proper planning (for example the sudden change in price because shipping was higher than initially anticipated). You cannot sell an advent calendar that people spent a huge amount of money on while not being able to keep the promises made on your website which should be the bare minimum. Having a small business takes proper execution and planning, if you’re overwhelmed by that then you should seek assistance or pause your business for a while and figure out exact plans. Your customers bought the calendar as gifts or maybe even as their first proper advent calendar for themselves ever and we all have spent a big amount of money on it that we worked hard for, a few probably even spent their savings on it I’m sure. I am confident the advent calendar would have been absolutely beautiful and worth the price, given the previews and the overall design. But the poor execution destroyed that experience for me and many other people, as we basically all had to run after information about shipping and the calendar not even arriving on time now. I have cancelled my order but would have personally loved to enjoy it for Christmas season. In order to improve your business, please stop blaming other people for things that have gone wrong and own up to your mistakes. Otherwise you have probably ruined your business and its reputation by this calendar catastrophe.

EDIT: I also just found out that all of the items in the calendar can be found on Aliexpress or Shein, meaning they are cheap products from China… I don’t regret my cancellation.

I ordered from Kinda Kawaii on 2 July 2024 (Order KINDA#3792), but 4 months later, my order has still not been dispatched. Despite contacting the company multiple times, I’ve received very little support or communication.

Initially, I sent an email asking about the delay, but I didn’t receive a response. I followed up again via email and through their website's online form, but unfortunately, these messages went unanswered as well. Eventually, I reached out via Instagram after seeing the company’s stories addressing complaints about advent calendar pre-orders. They responded quickly, assuring me they would "look into it." However, that was the last I heard from them. A few days ago, I sent another message to follow up, but once again, there’s been no response.

Overall, I’m disappointed in the lack of accountability and customer service. It’s frustrating to pay for a product and be met with silence when asking for help, especially as it was not my first order with them. I hope they improve their communication and order fulfillment processes for other customers, but for now, I cannot recommend Kinda Kawaii.

I have ordered the Studio Ghibli themed advent calendar (which ships in November). I can’t wait to receive it, I’m also very tempted to order the Sanrio one just down to the beauty of the calendar they have produced. I have enjoyed the social interactions with this company on Insta and love how they get their followers involved in helping shape their ideas and designs. I will add more info when I receive my Ghibli calendar, the most anticipated advent calendar of my life. Yes, I am an adult unapologetically purchasing it for myself!

My partner and I have subscribed to the monthly Pokémon and studio Ghibli mystery boxes.

Shipping can be a little long for my impatient other half but what can we expect when its traveling half way around the world. (But bonus he's forgotten what's in the box by the time it arrives so all surprise.)

Boxes x 2 each, so far, plus a cheeky one before subscribing have all arrived in excellent condition and very pleased with the surprises in each one ❤️

Thank you so much looking forward to this month's box ✨

I have been getting monthly Pokemon boxes for good few months now, every month I get so many lovely pokemon Asia license items that are great addition to my Pokemon collection.

I have also places couple of one of orders outside the subscription and their shop is always stocked with lovely kawaii items, including Sanrio, Pokemon, Studio Ghibli and Sailor Moon.

Customer service is always lovely whenever I interact with them via social media and they are always quick to respond to any queries. I highly recommend ordering a monthly box it's a lovely surprise to receive each month!

I am very satisfied with service and products provided by KindaKawaii and looking forward to more Pokemon boxes in upcoming months!

Thank you!

An absolutely fabulous company selling quality products. A very helpful customer service too! Highly recommend
⭐️⭐️⭐️⭐️⭐️

Love all my items from kindakawaii! So cute, good quality and speedy delivery!

Love kinda kawaii. I get their monthly ghibli box and always look forward to receiving it. Their customer service is excellent and always quick to respond. I’ve recently preordered the studio ghibli advent calendar which hasn’t yet been shipped but they’ve been sharing loads of updates around it and I’m so excited for when that arrives!!

I’ve been a long time subscriber to Kinda Kawaii and I love the quality and variety of items I get each month! Much better than any other kawaii boxes I have tried before!

Have been a subscriber to various boxes for years and I also make lots of shop orders! Amazing value and quality, & awesome that you can choose your own items in the Kawaii Box. Would recommend over any other Kawaii sub :)

I have ordered the Studio Ghibli advent calendar.
The calendar was broken, the box was very damaged. It is useless as a calendar. The figures are all intact. There are 4 no-faces, 19 Totoros and one other figure.