Kilkenny Shop Reviews 

386
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and beautiful craftsmanship of the products, often highlighting items like jewelry and glassware. Many people also appreciate the careful and protective packaging, ensuring delicate items arrive in perfect condition, even for international shipments. However, some people mentioned issues with delivery services, encountering unexpected delays or incorrect pickup points. The minority of people were dissatisfied with customer service, citing poor communication, unhelpful responses, and a lack of follow-up on queries.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the beautiful quality, craftsmanship, and... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the quick shipping,... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction and others... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as beautiful, authentic, and... See more

Customer service

Customers had negative experiences with customer service, with many describing it as unhelpful and extremely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great website. I was looking for a gift and there were so many options. Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive... See more

Rated 5 out of 5 stars

I was a little hesitant when ordering. I was worried about the delivery which turned out great. I had purchased the sweater in a different color when I was in Ireland the end of August. I like it so... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I had an excellent experience shopping with Kilkenny Shop (Ireland). In am in New York, and the items I ordered — including beautiful Orla Kiely pieces — were carefully packed and w... See more


Company details

  1. Business Services

Information provided by various external sources

Kilkenny Shop has been at the forefront of promoting the finest Irish craft and design for over 50 years and is home to Ireland’s largest collection of Irish designers. From fashion, knitwear and accessories, to handmade jewellery, dazzling crystal, ar...


Contact info

4.0

Great

TrustScore 4 out of 5

386 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(386)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with my purchase

I ordered a bag and received it the next morning. It looked exactly like it did in the photos. I was pleasantly surprised, as I didn’t fully trust the company at first given how many scams are out there, but I decided to take the risk—and I’m glad I did.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Bellek pottery

The items that were shipped, Bellek pottery, to NewYork arrived securely packaged. The items are extremely fragile, but they are in perfect condition!!!!! Thank you for taking the time to package each item so well.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I love this shop so much!

I love this shop so much! I found them while in Dublin a few years ago and knew from that experience how friendly and helpful they are. Therefore, it was an easy choice to order the Orla Kiely bags I love so much from them! They always pack with care and ship very quickly. The bag itself is beautiful with all the details I expect from Orla.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

Great website lacking wrapping option

Great website. I was looking for a gift and there were so many options.
Marked down a star because I wasn’t offered a gift wrapping option and couldn’t find any way to select it, which is a massive downfall when in store the wrapping is always special. This would urge me to shop in store rather than on the website.

5 February 2026
Unprompted review
Rated 3 out of 5 stars

Inflexible…

Mistakenly ordered wrong number of item and could not update order.. so paid two delivery charges when combined would have been free. Orders placed within minutes if each other and combining was not entertained by customer care rep. Very Very disappointing!

17 January 2026
Unprompted review

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