Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor.... See more
Company replied
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Review summary
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My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... See more
Company replied
Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more
Company replied
Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer
Company replied
Company details
About Kika Usa
Written by the company
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Contact info
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, United States
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
4.4
Excellent
488 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
was cheaper then the dog show
was cheaper then the dog show, already knows works well
12 November 2025
Reply from Kika Usa
Carla,
Thank you so much for your review! We're glad to hear you were able to get it at a better price than at the dog show, and we're happy the products are already working well for you.
We truly appreciate your trust and support!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Susan,
Thank you so much for sharing this! We’re really glad to hear your dogs love the dental chews - that’s exactly what we like to hear.
Enjoy, and we’re here anytime you need us!
Warmly,
Superiorcare.pet team
I love your products
I love your products, however delivery needs to be improved. I ordered on November 8 and I am still waiting on my order. It shows as being shipped on November 14 but it is still in transit.
10 November 2025
Reply from Kika Usa
Teresa,
Thank you for your feedback - we truly appreciate your kind words about our products, and we’re very sorry for the delay with your delivery.
Our standard delivery time is 3–5 business days, and we understand how frustrating it is when an order takes longer than expected. Your package shipped on November 14, and although it’s still in transit, we’re closely monitoring it to ensure it gets to you as soon as possible.
We’re continually working on improving our delivery times and overall shipping experience. Thank you for your patience, and please feel free to reach out if you need any updates or assistance.
Warmly,
Superiorcare.pet team
Very fast delivery!
5 November 2025
Reply from Kika Usa
Chris,
Thank you for your review! We’re really glad to hear that your order arrived so quickly. We appreciate you choosing us and are always here if you need anything!
Warmly,
Superiorcare.pet team
Amazing brushes and my Bichon loves her…
Amazing brushes and my Bichon loves her bowl and so do I, less mess around her face! Yahoo 👍👍👍!! But I want to thank you Janiya for coming up with some amazing designs! God bless!
29 October 2025
Reply from Kika Usa
Kristine,
Thank you so much for your wonderful review! We're thrilled to hear that you’re loving the brushes and that your Bichon is enjoying her bowl - it’s always a win when mealtime gets a little less messy!
God bless, and thank you for being part of our Superior Care family!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Linda,
Thank you for sharing your experience! We’re so glad to hear your order arrived quickly and that your dogs are loving the food.
It’s always great to know our products are a hit with the pups!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Becky,
Thank you for your feedback. We’re sorry to hear the delivery felt slow. Our standard delivery time is 3–5 days, but we completely understand how important quick shipping is.
We’re continuously working to improve our processing and delivery times so your orders arrive as quickly and smoothly as possible.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Tana,
Thank you so much for choosing us! We’re happy to hear your first experience has been a positive one. We look forward to serving you and your pet again soon.
Warmly,
Superiorcare.pet team
Exceptional Service
Hello, thank you, and I appreciate your exceptional service. Although my pet didn't take to the product, I'm grateful for your understanding and support when I decided to cancel my subscription.
27 October 2025
Reply from Kika Usa
Jacqueline,
Thank you so much for your kind words. We truly appreciate your understanding and are sorry the product wasn’t the right fit for your pet.
We’re glad our team could assist you with the cancellation smoothly, and we hope to have the chance to serve you again in the future with something your pet will love!
Warmly,
Superiorcare.pet team
I have two dogs one Westie and…
I have two dogs one Westie and Schnauzer. Whenever I bought the westie food especially from a well-known brand. He was always sick. So I tried Superior Brand. Since he started eating it. Not only is he sick
3 November 2025
Reply from Kika Usa
Silvia,
Thank you for sharing your experience with us. We’re so glad to hear that your Westie is doing better since switching to Superior Care food. It’s wonderful that both of your dogs are enjoying the food and thriving on it.
We truly appreciate your trust in our brand and are happy to be part of their healthy routine!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Lorraine,
Thank you for your feedback! We’re glad you enjoyed the 40% offer and that both brushes are working great for you.
We truly appreciate your support and are happy to know our products are meeting your expectations.
Warmly,
Superiorcare.pet team
I have been a long time loyal customer…
I have been a long time loyal customer and this company never disappoints… excellent customer service, product selection and knowledge.
10 October 2025
Reply from Kika Usa
Olga,
Thank you for your wonderful feedback and longtime loyalty!
We truly appreciate your continued trust and are so glad to hear you’ve had great experiences with our customer service, products, and team knowledge.
Warmly,
Superiorcare.pet team
Great food at a decent price and…
Great food at a decent price and delivered in a timely manner. Love it!
23 October 2025
Reply from Kika Usa
Debbie,
Thank you for your feedback! We’re so glad to hear you’re happy with the food, pricing, and timely delivery.
We truly appreciate your support!
Warmly,
Superiorcare.pet team
Good healthy dog food
Good healthy dog food, helps my dogs tear stains. Very friendly & knowledgeable customer service
10 October 2025
Reply from Kika Usa
Leslie,
Thank you for your kind feedback! We’re glad to hear the food is helping with your dogs’ tear stains and that you’ve had a great experience with our customer service team.
We truly appreciate your trust in us and are happy to be a part of your dogs’ health and care routine.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Rebecca,
Thank you for your feedback! We’re glad to hear your orders arrive on time and that your dogs love the food.
We truly appreciate your continued trust and support!
Warmly,
Superiorcare.pet team
I love the product just a little more…
I love the product just a little more expensive than I think it should be.
13 October 2025
Reply from Kika Usa
Timothy,
Thank you for your feedback! We’re glad to hear you love the product. We understand your concern about the price - our goal is always to provide the highest quality ingredients and standards to ensure the best for your pets.
We truly appreciate your support and understanding.
Warmly,
Superiorcare.pet team
Easy and fast delivery
Easy and fast delivery, my pets love the food and I have already seen improvements
12 October 2025
Reply from Kika Usa
Mary,
Thank you for your feedback! We’re so glad to hear your pets love the food and that you’ve already noticed improvements. It’s great to know the delivery was easy and fast too!
We truly appreciate your trust in us and look forward to continuing to support your pets’ health and happiness.
Warmly,
Superiorcare.pet team
I spoke with a representative on the…
I spoke with a representative on the phone. I was able to place my order quickly. It was delivered in a reasonable time frame.
7 October 2025
Reply from Kika Usa
Steve,
Thank you for sharing your experience! We’re glad to hear our representative was able to assist you and that your order arrived within a reasonable time frame.
Warmly,
Superiorcare.pet team
Order correct and on time!)
6 October 2025
Reply from Kika Usa
Jamie,
Thank you for your feedback! We’re glad to hear your order arrived correctly and on time.
We truly appreciate your trust in us and look forward to serving you again!
Warmly,
Superiorcare.pet team
My senior dog got severe abdominal pain…
My senior dog got severe abdominal pain and was vomiting for days. He had to go to the urgent care and receive an injection for nausea and iv fluids. If you are thinking of switching your dog to this food, please don’t! It’s dangerous.
24 September 2025
Reply from Kika Usa
Emily,
We're really sorry to hear about your dog’s experience and hope he’s feeling much better now.
We take reports like this very seriously. Our foods are made with high-quality, safe ingredients and go through strict quality controls, but we understand that every dog can react differently to a new diet.
Our customer service team will reach out to you to gather more details and ensure this situation is properly addressed. Your dog’s health and safety are our top priorities.
Warmly,
Superiorcare.pet team
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