Seemed to be out of stock on my first choices. That’s okay, as I can order a different flavor. The great part is that you can switch flavors without having to slowly incorporate the different flavor.... See more
Company replied
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Review summary
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My last order arrived on time & was in good shape. As always my Pack was excited when I brought the box in & began opening it up. Everything that I ordered & one freebie was in the box, as I expecte... See more
Company replied
Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more
Company replied
Great high quality products, helpful recommendations, and super speedy shipping. My favourite products are the wood brushes, hydrate line and elixirs, as well as the ionic hand held dryer
Company replied
Company details
About Kika Usa
Written by the company
KIKA USA– Trusted Pet Care, Backed by 40 Years of Expertise
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
At KIKA USA, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!
Contact info
KIKA USA, LLC, 20801 Biscayne Blvd Suite 403 Office 415 Aventura, FL 33180, 33180, Miami, United States
- 1-929-810-3980
- support@kika-usa.com
- kika-usa.com
4.4
Excellent
488 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kika Usa
Anna,
Thank you for your feedback! We’re so happy to hear Emmy is enjoying it and that you really love the product.
Warmly,
Superiorcare.pet team
Ease of mind to have an autoship for my…
Ease of mind to have an autoship for my dog food.
3 December 2025
Reply from Kika Usa
Nijole,
Thank you for your feedback! We’re glad the autoship gives you peace of mind and makes managing your dog’s food easy and convenient.
Warmly,
Superiorcare.pet team
I ordered my first order from this…
I ordered my first order from this company and my dog wasn’t able to eat it becouse it was to hard for him so I contacted the company and they made it right for my dog and sent me the wet food which my dog loves and I am 100% satisfied with the customer service I got and the stand by their word as a company to make something right I would 100% recommend them thank you
3 December 2025
Reply from Kika Usa
Vickie,
Thank you so much for sharing your experience! We’re really glad we could make things right for you and that your dog is loving the wet food.
Your kind words about our customer service mean a lot to us, and we truly appreciate your recommendation and trust in our company.
Warmly,
Superiorcare.pet team
Amaging experiance now my pet is so…
Amaging experiance now my pet is so alive
20 December 2025
Unprompted review
Reply from Kika Usa
Nagarjun,
Thank you for your feedback! We’re so happy to hear you’ve had an amazing experience and that your pet is feeling more lively and energized.
Warmly,
Superiorcare.pet team
I haven't started on the new kibble
I haven't started on the new kibble, since she is finishing the previous kibble she's on. I will add the superior kibble slowly with the other kibble she's on.
11 December 2025
Reply from Kika Usa
Marie,
Thank you for the update! That’s a great approach - introducing the new kibble slowly helps support smooth digestion. We hope your dog enjoys the transition to Superior Care.
Warmly,
Superiorcare.pet team
timely delivery
9 December 2025
Reply from Kika Usa
Jan,
Thank you for your feedback! We’re glad to hear your order was delivered on time.
Warmly,
Superiorcare.pet team
My dog loves this food and this food…
My dog loves this food and this food keep her coat pure white
Thank you!!!!
8 December 2025
Reply from Kika Usa
Xenis,
Thank you so much for your kind words! We’re thrilled to hear your dog loves the food and that it’s helping keep her coat beautifully white.
We truly appreciate your support!
Warmly,
Superiorcare.pet team
Always fast shipping and the product is…
Always fast shipping and the product is outstanding
28 November 2025
Reply from Kika Usa
Danny,
Thank you for your feedback! We’re glad to hear your orders always arrive quickly and that you’re happy with the quality of our products.
We appreciate you choosing Superior Care!
Warmly,
Superiorcare.pet team
I love superior care
I love superior care, excellent products. Love my show chair, my grooming bag 😍, my shopping bag bag with the aluminum handle and a lot of space.
The grooming arm I highly recommend it.
26 November 2025
Reply from Kika Usa
Frank,
Thank you for your wonderful feedback! We’re so happy to hear you love Superior Care and are enjoying the show chair, grooming bag, and shopping bag. It’s great to know the grooming arm has been such a helpful addition too.
We truly appreciate your support and recommendation.
Warmly,
Superiorcare.pet team
Love the food for my cockers
Love the food for my cockers. Nice to be able to pick it up locally instead of shipping.
4 December 2025
Reply from Kika Usa
Laura,
Thank you so much for your review! We're really glad to hear that you love the food for your Cockers, and it’s great that local pickup makes things even easier for you.
We appreciate you choosing Superior Care!
Warmly,
Superiorcare.pet team
4 paws and a tail up!
My dog LOVES the wet food and really likes the dry food. He licks his bowl clean. 😊 Just
24 November 2025
Reply from Kika Usa
Stefanie,
Thank you so much for sharing this! We're really glad to hear your dog loves the wet food and enjoys the dry food too — licking the bowl clean is always the best sign.
We appreciate you choosing Superior Care and are happy the meals are such a hit!
Warmly,
Superiorcare.pet team
I am so glad that I changed food for my…
I am so glad that I changed food for my dogs. They love it! I had such an easy time changing over to this food. I didn't have to worry about upset tummies, sick or refusal to eat.
Ordering was a simple process, delivery was quick. I am so happy I listened to Mackensie and changed foods. No more store bought over processed foods.
They have solid poopies, no runs. Their coats are looking much better, teeth look great.
4 December 2025
Reply from Kika Usa
Deborah,
Thank you for sharing your experience. We’re so glad to hear the transition was easy and that your dogs are loving the food. It’s great to know their tummies, coats, and overall health are doing so well.
We appreciate your trust and are happy to have you with us!
Warmly,
Superiorcare.pet team
Great products!!
7 November 2025
Reply from Kika Usa
Scarlett,
Thank you for your feedback! We’re so glad to hear you’re enjoying our products.
Warmly,
Superiorcare.pet team
I’ve been feeding this dog food to my…French bulldog and Pomeranians
I’ve been feeding this dog food to my pups, and they absolutely love it! The ingredients are great, the quality is consistent, and even my picky eaters finish every meal. I’ve noticed healthier coats, more energy, and overall happier dogs. Highly recommend this food to anyone who wants something both nutritious and delicious for their pets! Package is also great and delivery is fast.
28 November 2025
Reply from Kika Usa
Natalya,
Thank you for your wonderful feedback! We’re thrilled to hear your pups love the food and that you’ve noticed improvements in their coats, energy, and overall happiness. It’s great to know the ingredients, quality, and fast delivery are meeting your expectations.
We truly appreciate your recommendation and continued support!
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Stacey,
Thank you for your feedback! We’re glad to hear you’re happy with our service and prices.
We truly appreciate your support and look forward to continuing to provide quality products for your pets.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Barbara,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our support, company, and products.
We truly appreciate you being part of the Superior Care family!
Warmly,
Superiorcare.pet team
I was disappointed with the dryer
I was disappointed with the dryer - sent it back but now can’t seem to get my refund - or a response from customer service. Customer service replies are very delayed.
14 November 2025
Reply from Kika Usa
Julia,
We’re very sorry for the inconvenience. Since our return label wasn’t used, we don’t have tracking information for the package. We’ve already reached out to provide you with tracking details, and as soon as we receive your return, we will promptly issue your refund.
Please note that our customer service team operates Monday–Friday, 9 AM–5 PM CDT, and replies are provided during these hours. We appreciate your patience and understanding.
We apologize for any delays and appreciate your patience.
Warmly,
Superiorcare.pet team
I like that is tiny dog food
I like that is tiny dog food
My Maltese dogs still have tear stain, but it’s very little
12 November 2025
Reply from Kika Usa
Thank you for your feedback! We’re glad to hear your Maltese dogs enjoy the tiny kibble.
It’s great to know the tear stains have already improved, even if just a little - sometimes it takes a bit of time to see full results.
Warmly,
Superiorcare.pet team
Reply from Kika Usa
Sondra,
Thank you for your feedback! We’re glad to hear your order arrived quickly, and we hope you and your pets enjoy using the products.
Warmly,
Superiorcare.pet team
Lack of response from customer service.
I am happy with the products I have received so far. However I have had a lack of response regarding my questions about out if stock items. It’s a commitment to change food and will be a problem if customer service is poor.
3 November 2025
Reply from Kika Usa
Lisa,
We’re very glad to hear you’re happy with the products you’ve received so far, and we truly appreciate your support. We’re also sorry for the frustration caused by the lack of replies — we actually responded to your messages multiple times, but unfortunately your email provider rejected them with the error: “Your message was rejected by the recipient email server.”
Because of this, our replies could not be delivered to you.
We completely understand that consistent communication is important, especially when committing to a new food. If you could please provide an alternative email address or contact us through our live chat, we’ll make sure you get all the information you need right away.
Thank you again for your patience — we’re here to help anytime.
Warmly,
Superiorcare.pet team
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