Kier Living Limited Reviews 

Myself and my wife were looking to purchase a property in Birmingham, Kings Norton. We had the pleasure of dealing with Beth Allsopp, she was absolutely fantastic in providing us with the necessary support and guidance. She was always a phone call away, and she was always pleased to speak to us regardless of the amount of times i kept on calling her. She has been excellent through out the journey, it was unfortunate we were unable to proceed with the property purchase, however i am 100% sure even after completing, she would always have been there to help if required.
I just want to say a big thank you to Beth for all the hard work she put in, it will never be forgotten, and if i did ever look to proceed with Kier, Beth would be the first point of contact!

I bought a new home in 2018, I have had many issues with the home. Not the dream home I envisaged or the stress free home I needed whilst going through divorce.
I have had many issues to name a few- ongoing cylinder/ boiler and noisy heat problems. I have had holes and squares cut out of both the kitchen and hall ceiling for the last 11 months. I have had leaks in the kitchen from the bathroom above and a leak through the living room ceiling from above said cylinder.

My reason to now post is that I have had ongoing issues since I have lived here with my front door and now does not open at all as of the 12/02/21.

Kier have said the house is now out of warranty and will not help and have no record of my complaint about the door when I have previously reported problems. I have had three men sent via kier to inspect the door and have been told the door is bowed and needed re placing. ( I do have e- mails confirming correspondence).

Following kier saying they will not help I contacted the supplier of the door who states the door is now out of its two year guarantee, and to return my ongoing complaint to kier.

I have contacted NHBC who also inform for to return to kier as it has been an ongoing issue. The fact I have been told one of the men who looked at my door no longer works for the company is acknowledgment they do have a record of my concerns.

I had been told the door was bowed and the last man to look at the door states kier would not replace the door unless it was 10 mm out. The door supplier said they would of replaced the door if it was 3-4 mm out.

I had a locksmith out to assess the door on the 21/02/21. He reported that the door is not bowed it has not been fitted correctly in the first place. The door has already been taken off prior to me living here, I am the first owner. The top hinge is not fitted to the door correctly, hence the whole door moves. Clearly, it should not. The door is not aligned hence the reason the mechanism in the door has gone. The issues I have previously raised included a dirty skirting board, due to a gap and air coming in.

Kier have said they will not help as the two year warranty has now expired. I can not open my front door and am having to gain access into and out of my home Via the patio doors in the back garden. I live in a terrace row, surely it is a fire risk living in a three storey home and a real inconvenience not being able to use a front door.

The door needs to be cut out and has parts in the mortar either side of the door. I can not replace the lock as the same thing would happen again. I can not replace the door with a new door as it’s a new build and an expense I should not have. The stress and worry of the last two and a half years is ridiculous, life consuming.

Thank you Caroline for your prompt response within 7 mins of me posting my review. Sadly, nothing has changed since you promised to help. I am still locked in and out of my home as I was from the 12th of February. Only having access via the back door. Which I have to go to the end of the row to go back down the passage way to access my back garden.
I have telephoned and sent the plot details as you requested and the locksmiths report and still no response, bitterly disappointed.

***KIER LIVING LIMITED DON'T CARE ABOUT CUSTOMERS***

After over one year of constant emails, phone calls, meetings... we take the matter to court.
Our garden is absolutely devastated, no level, no drainage, grass doesn't want to grow on it.
We've been promised so many times by so many people that they will sort it out but of course no one ever done anything to it.
Other things like cracked tiles and faulty sink are still to do but we lost the hope.

***KIER LIVING LIMITED DON'T CARE ABOUT CUSTOMERS***

Their offers looks promising but trust me there's no quality there... You think you speak to professionals but unfortunately

EVERYTHING WHAT THEY PROMISE IT'S A SCAM

...

I have been waiting for Kier Living Eastern to attend to the items on my defect list since February 2020. I was visited by an Area manager and two items relating to the groundworks were remedied but a cracked sink, defective doors and defective toilet plus incorrectly plumbed heating and all other items have not been resolved. No one ever answers the phone or email. I have been patient and courteous and respected the impact of COVID on the situation but the customer service is simply disgraceful. Rebecca in the site sales office is great but there isn’t much more she can do. I know others are having to resort to contacting NHBC to resolve matters.

Urban quarter
House is a perfect size for a family of 5, the sales manager Simon has been great. Always checking in to make sure every things ok .
any problems / small issues he’s on the case straight away and keeps us updated with them being sorted. We knew to expect some small / minor issues with a new build but over all we’re happy with the house, the size and the customer service from the sales manager. The garden is yet to be turfed but we were informed about this prior to the move in date and told to expect it to be done once the weather drys up hopefully March time, but we were well informed of this before hand. In the time running up to the purchase Simon kept us informed of all updates and any delays he gave us plenty of notice and kept us in the loop. Looking forward to making the house a home.

Still waiting for my garden to be finishing lived in the house well over a year. Customer service do not reply or come back to you. Site has been going well over 3 years and still not complete

We purchased our first new home for 21 years from Kier in December 2020. We have been very pleasantly surprised by the whole experience from reservation through to snagging. Kier have been very courteous, helpful, professional and many more. The quality of the house is very high and my wife and I enjoy it more as we get to know it. An excellent move for us. Thank you Kier !!

Please don’t make the same mistake I made by buying a “new house” that looks 30 years old, poor customer service and poor finish, cheap quality for such an expensive house , more than 200 snagging issues and the list is still growing. I am having severe anxiety due to the stress this has caused me and I cannot have a quiet time because contractos keeps coming in and out of the house every day (in the middle of a pandemic) and they take ages to do their work, they need constant supervision otherwise they try to rush the job and leave. I don’t wish anyone to go through the same distress, I wish I could share some pictures, so you can think twice before approaching this company. Very depressing!

I had a positive experience with Kier. I worked with Simon and he is very professional and responsive.

The experience of buying a house with kier living is good, it's the lack of customer service since we moved in that is shocking. No one from customer service has been in touch. Its all been down to the site manager to deal with and I can't fault him by any means.

My experience with Kier Living, and purchase of my new home, has been very positive. They completed the property on time and there is no evidence of any structural defects. Of course there have been snags, most very minor in nature and only apparent when living in the property; however Kier, and Simon Jacobs in particular, have been very responsive. Kier continue to be responsive in finishing the final few snags

The experience of buying a house from Kier was delayed by Covid-19, but we eventually completed at the end of May 2020. Generally it met all our expectations but there was a good number of small issues that needed resolving and one relatively major issue that needed attention.
In my opinion how well 'Kier' did in resolving these problems is purely due to the professionalism and integrity of the senior local Kier managers. I awarded 5 stars as a genuine reflection of my experience at Castle Croft Barnard Castle.

We have been really well served by sales team Michelle Nightingale, David Gourdji and the building site management team of Mike Simpson and Andy his assistant. They pulled out all of the stops to enable us to move into Castle Croft, Barnard Castle just in time for Xmas. There are snagging problems but the helpful site workers are very polite, friendly and helpful.

Nice to see that you can reply on here the day after my complaint. However, I have emailed you as stated now 5 days ago and am yet to hear from you in response to my initial contact more than 6 months ago!!!

How do I get an actual reply and more to the point, how do I get snagging sorted and a response that is followed up?

Kier living in Spalding.

Very good and polite service, aftercare is good too. The only disadvantage is that we had our completion dates change few times, from January 2021 to November 2020 and then again to December 2020 which was putting more pressure, overall a really good experience.

Having a home with Kier at oakthrope Peterborough was awesome. Very supportive Sales staff all the way from the decision making to the key exchange session.
Most of snags were sorted before we moved in, very supportive site manager.
I will definitely recommend
Haven’t had a reason to contact customer service yet, I sincerely hope I won’t.
Lovely experience with Kier Oakthrope...

A very professional company with efficiency factored into every stage of the purchasing and the after sale process

From the very start I cannot fault the level of service from the initial phone call and reservation right the way through to completion and further. Our sales advisors Mandy and Diane have been professional and amazing throughout the buying process and as we was using the forces help to buy scheme was considerably understanding, as they’re a bit slow with the paperwork side. We have an absolutely stunning first home of which we have had numerous comments on how lovely our home is, we have a few snags however the customer care team and site have been brilliant and constantly updating and checking on the progress. Highly recommend Kier for a new home. It would have been nice to have visited our home during the build stages however due to Covid and the distance, I wasn’t to bother as we received numerous photos.

I have recently moved into my first Kier Living home and I love it ! It is everything I could ever ask for. The house is stunning with plenty of room for myself. The staff who work on customer service looked after me so well including when I was having issues with solicitors they were still pushing and understanding. I would recommend kier living as they have made my first home buying experience amazing

We moved into our gorgeous Kier home just before Christmas. We love the site, it's layout and location. From reservation right through completion Trish the sales manager was brilliant, she was in constant contact with updates and quickly answered any queries and questions we had. Since moving in we've had a couple of small snags but nothing major, these have all been dealt with swiftly and efficiently. Kieran the site manager is friendly and helpful he is in contact most days making sure everything is ok. We love our new Kier home!