The agent was great but the amount taken off my bank account could not be reversed although it was online fraud, as I have never subscribed
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See what reviewers are saying
I had a misfortune of wrong transection with credit card. However, the escalation team solve the problem quickly and efficiently. I am very appreciative for their efforts. Thank you
I have a good experience to your support, most especially when it comes to my sudden concern regarding the matter that I have encountered yesterday. Additionally, your customer service or support agen... See more
Prompt and responsive customer support, via email or by phone. Easy to place order. Thank you, Marshall!
4.3
Excellent
153 reviews
No recent history of asking for reviews
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Emily reached out to me efficiently and…
Emily reached out to me efficiently and effectively, 10/10 service from her.
Thanks a lot Emily
15 April 2025
Unprompted review
Refund
Please, Refund my money, also membership fee. Cancel my membership. Refund all my money.
11 April 2025
Unprompted review
Thank Kenny
i had problems and Kenny helped me quickly ,and sorted everything out for me
9 April 2025
Unprompted review
Casillas was extremely helpful
Casillas was extremely helpful. In my need. I'm very happy with the service provided.
7 April 2025
Unprompted review
Scam, Scam, Scam. Don't be fooled
I did not even know I signed up for anything, let alone knowing the company. I had no idea but a £8.99 was deducted from this company in the name of me buying a car mat. They have a no refund policy and so I could not get my money back. They tried to take almost £40 in my account and this is what alerted me. Yes I managed to cancel the stupid so called subscription that they signed me without my consent.
This is a scam
I am updating this, guys you don't want to fall victim of these company Kidsbonita.com, it's a big scam, you will pay for subscription you are not even aware you signed up for. Be vigilant, till date I never got me refund off them. They are a SCAM.
5 April 2025
Unprompted review
Hi Ahlby. Glad for ur assistance
Hi. I was glad to get ahold of Ahlby for the refund of the account that haven't subscribed nor do i have any kids.. My subscription has been canceled.. I will await my refund patiently.
2 April 2025
Unprompted review
Issued is being handled well
Issued is being handled well. Anne reached out to assist.
20 February 2025
Unprompted review
Misunderstanding about membership
There was a misunderstanding about my membership. We have no kids and I asked to cancel. The respons of Paula was friendly and helpful
28 January 2025
Unprompted review
Fraudulent company
Fraudulent company, tricked into a subscription service I didn’t want! Luckily reclaimed back through bank.
24 January 2025
Unprompted review
Good support
17 January 2025
Unprompted review
Alero is in touch and helping resolve…
Alero is in touch and helping resolve the issue. Quick and sufficient.
16 January 2025
Unprompted review
Ok.Satisfied
2 December 2024
Unprompted review
Quick responsive customer support
Prompt and responsive customer support, via email or by phone. Easy to place order. Thank you, Marshall!
12 January 2025
Unprompted review
Daisy reached out to me about my…
Daisy reached out to me about my refund, which shows that the company see their customers as a priority. Thank you, Daisy
11 January 2025
Unprompted review
The agent was great but the amount…
The agent was great but the amount taken off my bank account could not be reversed although it was online fraud, as I have never subscribed
11 January 2025
Unprompted review
I was worried about my money that it…
I was worried about my money that it would not come back because I planned about it but am very grateful the fact that i was helped by a generous person who will be able to make me understand the whole situation and be able to refund me back
22 December 2024
Unprompted review
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