Kicksta Reviews 625

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, most reviewers were unhappy with their experience overall. Many customers reported horrific service and customer service, finding it awful and unresponsive to their needs. People frequently mentioned issues with canceling subscriptions, with some being unable to cancel their free trials or yearly plans, and others having their requests ignored or facing difficulties with the cancellation process. Reviewers also expressed concerns about the social media growth methods, stating that the service's followers were sometimes removed by Instagram, which occasionally led to account issues. However, some people were satisfied with the service, reporting steady and organic growth of genuine followers who engaged with their content. These customers also praised the support service and found the targeting feature effective for finding people in their niche, leading to quality followers.

What people talk about most

Social media

Reviewers highlight ambiguous aspects of social media, with many expressing dissatisfaction regarding account... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing satisfaction and... See more

Customer service

Users describe negative interactions with customer service, with many reporting awful or horrific service and... See more

Subscription

Clients share negative opinions on subscription, with many reporting difficulties when trying to cancel their... See more

Cancellation

People report negative experiences with cancellation, with many reviewers finding it difficult to cancel... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Horrific service and customer service. Fake followers, and not adhering to their terms and conditions. DO NOT USE THIS COMPANY Gaslighting responses - every single time filled with lies and lack... See more

Company replied

Rated 1 out of 5 stars

Thinking about using Kicksta? Don't. Their "growth pod network" is just a bunch of low-effort Instagram accounts that are so obviously fake/bots that Instagram automatically removes 95% of them minute... See more

Company replied

Rated 1 out of 5 stars

Got the app because I wanted to grow my Instagram just like everybody else. two days later I didn’t see any improvement or cared about it anymore so i tried canceling my 7 day free subscription but... See more

Company replied

Rated 1 out of 5 stars

Free trial I tried their free trial just to find out they promote their website with with services they don't even offer. I tried out a free trial and they are refusing to cancel it and keep telling... See more

Company replied


Company details

  1. Social Media Agency
  2. Media Company

Written by the company

With over 8 years in service, Kicksta is the global leader in growing genuine Instagram audiences without spam, bots, or fake accounts.


Contact info

2.0

Poor

TrustScore 2 out of 5

625 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.0

All reviews

(625)

28 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great addition!

Kicksta has been a great start to my campaign! They have connected me with people with the same frequencies and passions in life!

17 January 2024
Unprompted review
Rated 5 out of 5 stars

It’s working for me!

Started exactly 2 months ago, as explained from start it took a bit of time in beginning but since then, my account grew from under 100 to almost 1500. Customer service is on top of things, they reach out to me suggesting replacing targets. That’s customer service!

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Kicksta is the real deal

Kicksta is the real deal. They have connected me with folks I actually want to be connected with. My new followers are legit interested in my posts, and I theirs'. Kicksta is helping me build a community of like-minded people so we can share with and support one another. Thanks!

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Support staff really friendly and helpful

I'v always found the staff on kicksta really friendly and helpful if I've had any queries. They respond quickly and try their best for you.
I was struggling to grow my account and with Kicksta I went from 100 to 1500 in about 6 weeks, so I'm really happy with their service and plan to continue to use it!!

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Works with great support staff

I love the idea that they do all the analytics for you. They follow and unfollow and truly get you real followers which has helped tremendously with my appts!

16 January 2024
Unprompted review
Rated 1 out of 5 stars

This platform kills Instagram and noone will help solve the issue!

Leading up to Xmas I thought I would give my Instagram a massive boost as Kicksta guaranteed 2500 followers so I switched from a basic plan to the highest one. What a massive mistake! When we were in the basic I got approx 100 new followers per week, not bad, but as soon as I switched to the higher plan my Instagram account practically died over night,not only did we miss the prime exposure period I reached out early December when the platform kept kicking us off only to get a reply indicating it would be addressed with in days. Now heading towards the end of January, issue is still not fixed and I actually have lost followers. False promises from their support team and time frames not met all the way through, noone to fix the problem and they won't refund only extend the billing time to keep you on the system longer, funny though they also offered 60% off as a new year promo despite me paying a fortune. I have now switched back to the standard account because I read if I cancel they won't address the issues at all with an inactive account. Back to the basic account and still Instagram is dead. This platform really disadvantages it's users and somehow kills your Instagram account. I'm very disappointed in the system. I strongly suggest DO NOT USE THIS PLATFORM!!!

16 January 2024
Unprompted review
Kicksta logo

Reply from Kicksta

Dear Stacy,

Thank you for taking the time to share your feedback about Kicksta. We apologize for any inconvenience you've experienced and genuinely want to get to the bottom of this!

Our developers were able to isolate the issue that was impacting your growth in the recent period and we're positive that we can get your account back on the right track!

That two-month extension we offered still stands so please get back to our support so we can sort everything out.

It's important to address that this was not the experience that we wanted you to have and we truly believe that it's not too late to make this right! As you said, we were getting you those followers and the system is more than capable of delivering them again.

Kindly,
Kicksta Team

Rated 5 out of 5 stars

Easy and effective

A great experience due to EZ comprehension and effective results. I recommend for any business trying to build their Instagram audience.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Kicksta Kicks Butt

I’ve been using Kicksta since December and I’ve experienced more growth in those 6 weeks than the past 6 months. It’s an easy to use platform and I’m growing legit followers who are engaging with my page.

12 January 2024
Unprompted review
Rated 3 out of 5 stars

Too many bugs

1. The login from proxy accounts aall ways interfered and kept logging out my Instagram account from my personal devices.
2. The wide audience target almost only attracts fake accounts. I tried this several times and found this to be the case.
3. The filters doesn’t seem to work well. I set no to private accounts and I still end up interacting with private accounts.
4. When the algorithm switches from follow to unfollow mode, Instagram account gets disconnected. Even after reconnecting, the dashboard shows that it unfollowed several hundred accounts but the following count on instagram stays the same.

5 January 2024
Unprompted review
Kicksta logo

Reply from Kicksta

Dear Karthik,

Thank you for taking the time to share your thoughts and experiences with Kicksta. We sincerely appreciate your feedback and apologize for any frustration or disappointment you may have encountered during your usage.

We've thoroughly reviewed your account and want to assure you that we've successfully configured your filters to exclusively target public accounts. However, we understand that you may be feeling disheartened with the wide audience targeting feature and the perceived quality of followers.

It's important to note that when we employ the wide audience targeting feature and expose your account to thousands of people through influencers, we relinquish control over who decides to follow your account. This means that the decision to follow is entirely at the discretion of the individuals reached through these influencers. We recognize that this may result in followers who might not be as engaged or aligned with your content as you would like.

Additionally, regarding your concerns about proxy accounts, we can certainly address this by configuring them to a US location to enhance the relevance of your audience.

To better assist you and resolve these concerns, we recommend reaching out to our support team via email or chat. Our dedicated team is ready to work closely with you to optimize your Kicksta experience and ensure that you get the most out of our service.

Once again, we appreciate your feedback and apologize for any inconvenience. We look forward to the opportunity to make things right for you.

Best Regards,
Kicksa Team

Rated 1 out of 5 stars

I requested cancellation of the account…

I requested cancellation of the account via chat and email. They just keep trying to discount and ignore me. I told them I was going to call my bank and the FTC about fraud and they're still playing games.

6 January 2024
Unprompted review
Kicksta logo

Reply from Kicksta

Hi Veronica,

Thank you for taking the time to share your feedback about Kicksta. We sincerely apologize for any inconvenience you've experienced and are genuinely sorry to hear that you feel your cancellation request was not addressed promptly.

We want to assure you that your concerns are of utmost importance to us. Please know that your account will automatically canceled on the 12th. Rest assured, no further charges will be deducted from your account.

We genuinely appreciate you giving our service a try, and we regret any frustration this may have caused. Your feedback is invaluable, and it will be instrumental in helping us improve our processes and better serve our customers in the future.

If there's anything else we can do to assist you or if you have additional feedback, please don't hesitate to reach out to our customer support team. We are committed to making things right and ensuring your experience with Kicksta is as positive as possible.

Thank you again for bringing this to our attention, and we appreciate your understanding.

Best regards,
Kicksta Team

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